Reclaim CPP article discussion

4rod

Rang CPP up & they said my 2011 policy was ok & couldn't be refunded & that's why I never received a claim form Only the later policies could be refunded

[Deleted User]

WaxiesDargle wrote: »

I have trawled through the last few months of this thread and what I can gather from many posters is that they were in the same boat...they just filled in the template on here with no card details and waited for the postman to deliver a nice cheque...it appears that CPP have all your card details...just get the template written and jobs a good un

Is the correct answer.:T

haiking

Hi,
I have received two forms with two different policy numbers. Not sure which form is for what like is it for £100000 cover or is it for £5000 unauthorised transactions. Can any one suggest what template (reasons) to use in Section B of the form.. Many thanks.

Adm14

Hi


I took out both the card protection and the ID theft protection and I got the reclaim letter which I filled in.


I was surprised when all I received back was the card protection premiums and not the ID theft premiums (which were considerably more).


CPP told me that as I purchased that policy from MBNA and not them directly then I was not part of the redress scheme. I spoke to MBNA and they said I was part of the redress scheme as it was a CPP policy.


Spoke to CPP again, who said the same thing and sent me written confirmation that I wasn't part of the redress scheme and I had to take my complaint to MBNA, which I did.


I eventually received a response from MBNA, who said they would not uphold my complaint, and no matter how many times I have read the letter they sent, I still cannot find any reason within it as to why!


What should I do now? Is the Ombudsman my only option?

WaxiesDargle

I'm no expert but it appears that neither CPP or MBNA are taking responsibility ...if you think that you are due money back then to me this is the reason why the Ombudsman is there, to sort it out one way or the other

good luck

gwennygirl2010

just rung cpp about compensation and they told me my policy number and dates it started and finished but then said it wasn't taken out with them it was through my credit card company.
so I rung the credit card company and told them this and they say it wasn't cpp so why have I got paperwork from this company with the logo on for 4years if I haven't got it :mad:

[Deleted User]

WaxiesDargle wrote: »

it appears that neither CPP or MBNA are taking responsibility

The CPP scheme does not cover the OP, so CPP is out of the question. MBNA have clearly taken full responsibility by (eventually) considering the complaint.

MBNA have provided their "full and final" rejection and the OP's only option now if he remains dissatisfied is to refer the complaint to the Ombudsman.

Adm14

Sorry, I may be being a bit stupid here, but what do you mean by OP?

[Deleted User]

Adm14 wrote: »

what do you mean by OP?

The Originating or Original Poster, the person who initiated the query.:)

In this instance "Adm14" is the OP.

WaxiesDargle

Moneyineptitude wrote: »

The CPP scheme does not cover the OP, so CPP is out of the question. MBNA have clearly taken full responsibility by (eventually) considering the complaint.

MBNA have provided their "full and final" rejection and the OP's only option now if he remains dissatisfied is to refer the complaint to the Ombudsman.

oh well...at least we both agree that the Ombudsman is the way to go