Bad News Guys Orange to start changing 07744 and 07755

Mancunian

this looks good

http://web.ukonline.co.uk/cheekster/orange.html

chief execs info and other stuff

digp

By allowing customers to dial 077xx #s for free despite what the t&cs say the contract has been varied and affirmed by orange allowing the same to continue. To prove this in court, evidence is needed to show that orange knew what these numebers were being used for or one has to persuade a judge that it is so obvious they knew thet the judge should take judicial notice of it ........... in other words terminate your contracts and if they don't let you sue them for the sake of it

boycott-orange.co.uk anyone?

penniesforme

......i am not affected, as i took the contract out from another retailer.

but it hinkt he rest of you guys should threaten to cancel, and stir a riot

penniesforme

i think when my contracts come to an end, i will not get another contract. i will stick to those PAYG service, as its hassle free and i am not bound to contribute £30 everymonth to the pocket of fat cats who dont mind trampling all over me with their unfair TC

g33za

when orange did this last year they had a gap of some days and people had to complain in writing to get credits. I have no idea why they have all of a sudden done it again (haven't they learned?) and no doubt many will get charged for today's usage.

ndiqbal

CUSTOMER SERVICES

Freephone 0800 80 10 80 Option 2,2,3,1 JT OCS
Freephone 0800 80 10 80 Option 2,2,3,2 OCS
Freephone 0800 079 2288 Customer Relations
Freephone 0800 079 2222 Registrations
Freephone 0800 376 2285 Orange number porting
Freephone 0800 079 1050 Network faults
Freephone 0800 079 8081 Just Talk registration Information Line
Freephone 0800 079 0006 Just Talk registration
Freephone 0800 079 7979 Just Talk registration

From an Orange contract phone :- (Prefix 07973 100, if not)
150 OCS, (email customer.services@orange.co.uk)
151 Network Faults
150 p 62 Faults
152 Billing
156 Data/FAX Support
159 Orange Roaming Support
180 Registrations
130 Orange Global travel services
330 Everyphone divert
402 Equity dept (email: equity@orange.co.uk)
434 Orange "care" insurance
453
438 Orange.net or 0207 1984 2000

0500 80 20 80 Orange number porting see http://www.orange.co.uk/buy/switch.html
0345 125 518 Replacement sim registration
01325 395911 or 01325 395852 (upgrades)
01295 661062 (handset repairs)

EXECUTIVE OFFICE

Anecdotal evidence suggests that if you complain to the Executive Office they get on the case pretty quickly and sort everything out for you.....

Orange Executive Office
executive.office@orange.co.uk
50 George Street
LONDON
W1U 7DZ
020 7984 1886

Chief Executive Officer / Managing Director

Not sure if it will do any good going this high as it will jest get shifted downwards but anyway, for the sake of completeness here we go...

The Orange CEO & MD was Hans Snook - hans.snook@orange.co.uk
His email now seems seems to be read by his PA Jane Henderson, and then passed on to Ian Parker, Group Director of Customer Relations for a formal reply. His direct office number is 020 7984 1888 and has an answerphone. Mr Snook has recently stepped back from the position of CEO of Orange in order to pursue other interests. His successor is Jean-Francois Pontal whose contact e-mail is as follows: jean-francois.pontal@orange.co.uk

01325 395000 switchboard
01454 624600 switchboard number for Orange in Bristol.

COMPLAINTS DEPARTMENT

Finally, the address you need if you want to make a complaint in writing (they won't do it by phone) is:

Correspondence Department
PO Box 10
Patchway
Bristol
BS32 4BQ

Good luck...... you'll need it!

Link:- http://web.ukonline.co.uk/cheekster/orange.html - As posted by Mancunian -

Ypaymore

ndiqbal.

Its usual to acknowledge your source.,and Mancuinian had already kindly given us the link to this info,some of which is out of date.

Mancunian

i think you all definately have a case....worth looking if u have any cashbacks tho as it may be worth sticking with it like me.

i got my wife a basic nokia phone ,,,(in effect) line rental 99p for 12 mths. In my 6th month so not worth me doing it.

if you got a high end phone and are paying a lot per month..then this is for you!

I have had this problem with THREE and got out of my contract,,,you basic front line chimp wont generally help...just need to find the right person...generally exec office have a special customer service who know 'everything' (the only exception I have found to be are e2save (CPW))

go for it guys,,,, if i can assist please ask


PS oh yeah...did u like Oranges cheek.!!?? I got a follow up text saying they now do good deals on international calls!! haha

helm_2

Just been talking to Orange CS and get confirmation about updated T&C which affects ALL customers regardless when you have signed the contract.
They were not able to explain about cancellation of the contract (if anyone consider that and still have number of months on the contract left) and I was asked to call back on Monday until when they should have more information.

flossy_splodge

Is the key factor here whenOrange notified you or just the fact they've made changes? I got a text ages ago about 07744 numbers but as i wasn't using them at the time I didn't take any notice. Does that mean I now can't complain/take action?