Advice - selling a iphone 5 on eBay

karenw

Flyonthewall wrote: »

Take note of all numbers on the phone - you could take photos of the numbers as well. If they swap it you will know as the numbers will be different. Probably won't be anything you can do

I thought their feedback was 0? In which case, that is higher than -3. Perhaps they have a credit card on file.

I have mine set to -1 or lower, but even then someone with 0 would be able to bid.

If you're that worried politely tell the person that you do not wish to send to someone with 0 feedback and refund their payment, but be aware that they may leave you negative feedback.

Otherwise tell them cash on collection and refund the Paypal payment or tell them you will only post to the confirmed address on Paypal. If they don't want this refund the Payment.

Thanks, its very worrying. I am gonna tell the buyer i only ship to the address on paypal and see what she comes back with.

karenw

Also what are my rights as a seller if the buyer swaps the phone and scams me? Can i open up a dispute if i have evidence that the buyer has swapped the phone?

Flyonthewall

karenw wrote: »

Also what are my rights as a seller if the buyer swaps the phone and scams me? Can i open up a dispute if i have evidence that the buyer has swapped the phone?

"The buyer returned a different item than the one I sent. What do I do?
If the buyer returns a different item, or the same item but in worse condition, you should appeal to eBay immediately. We will review the case, and if we find in your favour we will repay you any funds which have been reversed from your account and record the incident on the buyer’s record. If a pattern emerges, we will take action on the buyer for fraud. We also will track the number of times a seller cases this happens, to monitor for potential abuse"

http://pages.ebay.co.uk/help/seller-protection-faq.html

karenw

Flyonthewall wrote: »

"The buyer returned a different item than the one I sent. What do I do?
If the buyer returns a different item, or the same item but in worse condition, you should appeal to eBay immediately. We will review the case, and if we find in your favour we will repay you any funds which have been reversed from your account and record the incident on the buyer’s record. If a pattern emerges, we will take action on the buyer for fraud. We also will track the number of times a seller cases this happens, to monitor for potential abuse"

http://pages.ebay.co.uk/help/seller-protection-faq.html

That's good to know

karenw

Okay the buyer has replied but i'm not sure what to do now. Here is the buyers reply below.

Hi karen, thanks for the rapid reply, I am not back home for another month which is why i wanted to collect or have it posted to my work - i never realised it woulda been a prob, no1 is at home so it would just get returned to you after a week by royal mail - could you refund the payment please and ill pay by bank transfer if posting to my work isnt possible

Regards
Dee x

Flyonthewall

karenw wrote: »

Okay the buyer has replied but i'm not sure what to do now. Here is the buyers reply below.

Hi karen, thanks for the rapid reply, I am not back home for another month which is why i wanted to collect or have it posted to my work - i never realised it woulda been a prob, no1 is at home so it would just get returned to you after a week by royal mail - could you refund the payment please and ill pay by bank transfer if posting to my work isnt possible

Regards
Dee x

Refund the payment, but refuse payment by bank tranfer. They can easily scam you that way too and you will have no protection from ebay/paypal as they didn't pay that way.

karenw

Flyonthewall wrote: »

Refund the payment, but refuse payment by bank tranfer. They can easily scam you that way too and you will have no protection from ebay/paypal as they didn't pay that way.

Thanks.

What about cash on collection and i cancel the ebay transaction?

Flyonthewall

karenw wrote: »

What about cash on collection and i cancel the ebay transaction?

You can offer them cash on collection if you wish, but you will still need to refund the Paypal payment.

If you want to cancel the sale you can send them a request for that and hope they agree.

karenw

Flyonthewall wrote: »

You can offer them cash on collection if you wish, but you will still need to refund the Paypal payment.

If you want to cancel the sale you can send them a request for that and hope they agree.

Thanks for your help, you and soolin have been a real life saver for me, wish i could buy you both a drink :beer:

karenw

I asked the buyer if she wanted to do cash on collection and she said she is more than happy to once i refund her, now i'm slightly worried about her giving me fake money now.