Have you tried to claim compensation for flight delays?

glenburg1

Anyone got an email addy of someone higher at BA to complain to.
1 about being denied boarding and 2 about a customer service rep who refused to put any details in writting and was rather rude to say the least and 3rd he was either so badly informed he shouldnt be doing his job or was lying either way his conduct needs to be looked at.

Tyzap

Mr Willie Walsh Chief Executive

Email willie.walsh@iairgroup.com
Website http://www.iairgroup.com

bristolbloke

Have contacted Thompson by letter 3 times now!and been completely ignored,off to he CAA or small claims next grr

Justice13075

If you haven't already read Vaubans guide before proceeding. What were the circumstances of your delay?

razorsedge

bristolbloke wrote: »

Have contacted Thompson by letter 3 times now!and been completely ignored,off to he CAA or small claims next grr

1. The CAA cannot force Thomson to reply to your letters.
2. The CAA cannot force Thomson to pay you compensation even if you have a valid claim.
3. Decide for yourself if the CAA will be of any use to you.

gdpatel

We made a claim for the delay on the above flight and had a reply from Monarch stating that the delay was due to poor weather in Gibraltar where the flight was due to come from to Luton and the flight had to be diverted to Malaga. They then had to bring in another aircraft from Gatwick Airport to take us from Luton to Dalaman. They are stating that the delay was caused by an Extraordinary circumstance and therefore unable to accept our claim for compensation. Can anybody advise us if this is correct or anybody has been able to make a successful claim for the delay on flight ZB826 Luton to DALAMAN on 2nd May 2011. Please advise us.
THANK YOU

JPears

As usual, please read Vauban's guide - all will be explained.

Justice13075

gdpatel Bott&Co No Win No Fee solicitors say you are due 400 euro per passenger. As stated above read Vaubans guide and get claiming.

~MattW~

A very prompt turnaround from Ryanair regarding a recent flight delay and my claim for compensation.

In short - flew LPL to DUB on 30th December - flight supposed to depart around 13:30 and arrive just under an hour later - arrival time delayed just over 8 hours, airline staff at Liverpool confirmed this was due to a technical fault, and so we had to wait until another aircraft had completed it's flights for that day and could then redirect to get us to Dublin.

Can't fault the staff we dealt with - handed out meal vouchers without question (which didn't go far for the length of time we were delayed) and provided information on the spot about our rights and entitlement to compensation etc. And, in all fairness, Ryanair did get us to our destination when they could just have easily have cancelled the flight outright.... We got an automated text message and e-mail from Ryanair whilst still at Liverpool acknowledging the delay. However, both of these messages are pretty useless, as they didn't include the reason for the delay and therefore are zero use as leverage/evidence with the subsequent claim for flight delay compensation.

Made a phone call to Ryanair a week or so later, and was directed to an enquiry form that's pretty well-buried on their website - this is a basically a template that you have to print and post to Dublin - pretty straightforward - I scribbled a note on the form requesting that Ryanair state clearly in writing the reason for the delay, which I believed to be a technical fault on their part. Around a fortnight later received letter (from Romania...) in the post acknowledging the reason for the delay - happy days :-)

Used MSE Resolver tool to initiate claim this morning and attached a scanned PDF of their letter admitting that a technical fault on their part was to blame. Modified the text in the Resolver template a bit to make it clear I was seeking 500 EUR compensation for the delay as per the relevant EU directive (2 persons, 3+ hour delay, flight distance <1,500km) - Ryanair replied within the hour requesting my bank details, which I duly provided, and I've literally just received another e-mail stating they will be transferring ~£380 to my bank account in due course, no further questions asked. Took around 4 hours all-in today between submitting Resolver claim and confirmation of compensation payment e-mail from Ryanair.

Assuming the cash turns up, one happy customer! Thumbs up for the Resolver tool :-) :j

P.S. you could try using Resolver without attaching the 'insurance letter' which in my case stated the reason for the delay and meant they couldn't deny that they were at fault. Could be a bit risky without anything in writing from them acknowledging your delay was entirely their fault....

Yaffle_bird

I'm new to this forum and want to know if flight delay claims from Summer 2014 should have been settled by now. The tour operator is Thomas Cook and their 'customer relations' team won't answer my emails.