Have you tried to claim compensation for flight delays?

Lexus444

I used the template on here to claim compensation for a flight delay of 12hours to Punta Cana in 2012, I did not have booking reference just flight details and took a chance that this would be adequate.
This was in April and I had not heard anymore until June 12th when I received a letter from Thomson Airways telling me they had reviewed my case and enclosed a cheque for £862.76.
This was a very good result for little effort and all thanks to a friend on the same flight who gave me the flight details who had received compensation and MSE for providing me with the template letter.

auimag

Our flight was delayed by a 'technical fault' in May 2015 by just over three hours and I filled in the online form a couple of days after our return.

Apart from the immediate 'thank you' email by return stating that they would be in touch within 28 days, I heard nothing. I phoned after this deadline passed and was told that due to a heavy workload, cases were taking up to twice as long to resolve.

As Tunisia had just happened, I thought I would allow them that and a bit more and was surprised when a cheque turned up for £350 yesterday.

I don't often say this, but thanks TUI!

Scruffywuffy

TOM12 LGW to Dominican Republic, 10 December 2014. Initially delayed as captain noticed damage on final walk round, all turfed off plane, replacement plane flown from Manchester, also suffered a "technical problem" that Thomsons never told me what it was, then crew out of hours. Nine hour delay. Got initial "extraordinary circumstances" letter re birdstrike, wrote several more letters, never had a satisfactory response, issued claim, some 16 days after it was issued they called with an offer to settle.


Wouldn't pay interest or the exchange rate I'd used, I couldn't be doing with arguing for £35 each, accepted their offer of £923.77, money in the bank within a week.


So success after a bit of a battle !

shery7713

I put a claim into Thomson for a 17 hour delay in June 2014, which Thomson said went to the complaints team and never got forwarded so I'd have to claim again. After six months I contacted them again to be told it was on their old system and I'd have to claim again. I I'd and was told to wait 28 days after 28 days I contacted them and they said they had changed and I would now have to 56 days, after 56 days they said they'd changed it again and I'd now have to wait 70 days. After 70 days when I rung they said they'd changed it again and now they were no longer giving any timescale whatsoever. This is the worst customer experience I've ever received!

JPears

shery7713 wrote: »

I put a claim into Thomson for a 17 hour delay in June 2014, which Thomson said went to the complaints team and never got forwarded so I'd have to claim again. After six months I contacted them again to be told it was on their old system and I'd have to claim again. I I'd and was told to wait 28 days after 28 days I contacted them and they said they had changed and I would now have to 56 days, after 56 days they said they'd changed it again and I'd now have to wait 70 days. After 70 days when I rung they said they'd changed it again and now they were no longer giving any timescale whatsoever. This is the worst customer experience I've ever received!

Its called being !!!!ed about. Time for an NBA

Sani157

Can I claim for a delay from Heathrow to Melbourne on a Qantas delayed flight?

Caz3121

Sani157 wrote: »

Can I claim for a delay from Heathrow to Melbourne on a Qantas delayed flight?

you can claim, whether you will receive compensation depends on length of delay and reason
this is where you need to start https://forums.moneysavingexpert.com/discussion/5173888

Parganaut

I just received a cheque from Condor (the German side of Thomas Cook) for a cancelled flight in July 2015. Filled all the forms in & sent all the e-mails through Martin's Money & the new Resolver. All pretty quick & hassle free 😀, trouble is, they've sent me a cheque for €400 & because it's in €'s, not Sterling, my bank won't accept it 😕, has anyone else had this problem? And, does anyone know how I can cash the cheque?

KAP_Dennett

Thank you Martin! Thank you Resolver!

BA2167 26th June 2014 - London Gatwick to Tampa - 4hr 46m delay

We had to make a last minute flight to Florida as our Mother/Mother-in-law had just passed away. Last minute flights (booked less than 36 hrs earlier) are obviously very expensive, but that's beside the point.

Went through check-in as usual, and once on the other side discovered that one of the engines had a cracked engine manifold (?). I all fairness, BA were helpful, but in a busy airport it's hard to hear anything over the tannoy. Nearly 5 hours later and we were on our way.

Unfortunately, instead of arriving around 4pm local Florida time, we arrived well after 9pm. Our hire car had been given to someone else, and we had to wait about an hour-and-a-half for a replacement. We then had a 2 hour drive, and by then the reception of our Hotel had closed, and we had to find somewhere to stay at around 1am in the morning. We were very, very tired by this point, and got pulled over by the Police because as it was a car we were not used to we forgot to turn on the lights and got a substantial fine, which really wouldn't have happened if we hadn't been so tired by then.

Being as we were actually out of pocket because of the delay, we thought it only fair that we put in a claim. We'd heard about this last Christmas, but thought it was just another one of those things similar to PPI claims and all that junk. But it was on a TV programme about a month or so ago about Martin and the Resolver programme that made us look at it again. Nothing ventured nothing gained, we looked Martin's website up online (via an email that we already subscribe to) and found the comprehensive section on this subject, and the link to Resolver. Resolver doesn't charge a penny, and we got our compensation direct from British Airways. It took 25 (calendar) days, and we got two cheques totalling £883.44. This was for 2 passengers at a compensation level of €600 each, so €1,200 came to £883.44 at an exchange rate of £1 = €1.358. This was more than we had to pay out, but at a time when you needed a reliable service like BA yet get let down, it just compounded a very upsetting situation.

The one thing you have to consider is this, as was pointed out on TV: Can your scruples allow you to make such a claim in such a similar manner as the USA where people create law suits for the most minor of things. Have we become as bad as them, and do we want to be seen as such? We got more money than we had to spend out, and some might argue that it's for stress and all that clap trap. I do like to think that we British, not being complainers by nature, should think carefully by grabbing money back from airlines, yet maybe the airlines should have instigated a fair compensation scheme of their own before the EU had to step in. We would have been happy for the £300-odd that we had to fork out, but now that we have been given substantially more we feel kind of guilty.

We prefer to fly by a proper airline like British Airways, not one of those "chav-in-a-tube" things like Easy-Migraine-Jet or Ryan's Bargain Quality £1 to pee Airlines. But hopefully this whole process will not only go to show the good from the bad, but also remind airlines that not everyone on that aeroplane are on "A happy holiday with Mary" or a "grab-a-granny" fortnight to Costa Plonka. If the airlines had been more caring in the first place, this situation would never have had to come around.

So many sincere thanks Martin (& co) for putting this in place. You helped us a great deal. You truly are a good guy. A consumer champion. I just feel bad for doing it, although I'm sure I'll get over it..........

Now where did I put that credit card bill...........

lindylou50

I used MSE Resolver to claim for a 4.5 hour delay from Newcastle/London to Barcelona. On day 11 Resolver asked if I wanted to escalate the claim. I replied yes and within 48 hours BA responded and agreed a 400 euro per person compensation.
Thanks very much MSE!