Compensation for delayed flights Discussion Area

aweebargainbuy

Through using Resolver Emirates have just advised me that it is too late to make a claim for being delayed in Australia for 2 weeks.
I logged this claim with Resolver in May 2016 for my flight delayed due to volcanic ash in April 2010 - one month too late.
It was a huge cost emotionally and in terms of employment issues not to mention the cost of hundreds of pounds for five us to stay on in Australia, as you can imagine, Do I just let it rest there then as I'm out of time? I've never sought recompense before believing it an 'act of God' therefore pointless until i heard recently about the flight delay compensation using Resolver on this site.
Thanks for listening.

Vauban

aweebargainbuy wrote: »

Through using Resolver Emirates have just advised me that it is too late to make a claim for being delayed in Australia for 2 weeks.
I logged this claim with Resolver in May 2016 for my flight delayed due to volcanic ash in April 2010 - one month too late.
It was a huge cost emotionally and in terms of employment issues not to mention the cost of hundreds of pounds for five us to stay on in Australia, as you can imagine, Do I just let it rest there then as I'm out of time? I've never sought recompense before believing it an 'act of God' therefore pointless until i heard recently about the flight delay compensation using Resolver on this site.
Thanks for listening.

No need to double post - this has been answered on your other thread.

Wanderer71

Hi,
I am not sure if this is the right place for my question so apologies if not.
We've just returned from Zante, my partner and me, her two daughters 20 and 14 and her 70yo father. We booked 3 separate rooms for the holiday.

We were informed on the last day that we had a 9 hour delay but accommodation would be provided. We were picked up and taken to another hotel and basically dropped off and left to own devices, the rep couldn't wait to get away. I checked us in and was told we had 2 rooms not 3. I was given a number to ring Olympic and.was told they only have to provide beds not rooms and all 5 of us could have been in the same room.
I am not one to complain usually and if the rep had mentioned to us in the afternoon and said we are struggling for accommodation so we can only get you 2 rooms not 3 I wouldn't have minded. The way it was handled wasn't great and.the attitude of Olympic left a lot to be desired.

On our return home I've wrote a letter of complaint to Olympic but I am wondering where.we stand on the room situation. Are they obliged to just provide beds or like for like accommodation? I've had a look online but can't find anything.

Thanks in advance

Vauban

Wanderer71 wrote: »

On our return home I've wrote a letter of complaint to Olympic but I am wondering where.we stand on the room situation. Are they obliged to just provide beds or like for like accommodation? I've had a look online but can't find anything.

The Regulations governing compensation don't stipulate what's appropriate for accommodation. If you were unhappy, you could have gone to a different hotel and tried to claim back the money. But to be honest, it wouldn't be straightforward to make the case now - and it's the last thing you'd want to do at the time. (I speak from experience: when I was delayed overnight by Monarch, my family of five got one room, with a mattress on the floor.)

But what was the reason for the delay? What were your flight details? You could still be eligible for general compensation (400 euros per paying passenger).

Wanderer71

Thanks for your reply and help. There was no chance of getting another hotel as we were in the middle of nowhere and it was only for a few hours.

It's just annoying, like I said before I am pretty laid back and don't usually complain. If the rep from Olympic had just had a chat with us and explained it was the best they could do I would have put it down to experience. As with most things in life communication and being straight and honest is the best way to go.
I'll see what Olympic say but I am not holding my breath, I'll take an apology and "must do better" latter.

The delay was caused by "knock on effect" and was with Small Planet. I've put a claim in through their website but looking online I better not hold my breath for that ����

JPears

Then technically, it is Small Planet who are responsible for the accomadation

Wanderer71

Aye I get that and mentioned it on the claim.

Do they have to provide like for like accommodation or just beds though?

Cheers

Vauban

Wanderer71 wrote: »

Aye I get that and mentioned it on the claim.

Do they have to provide like for like accommodation or just beds though?

Cheers

As I said before, the Regulations don't provided this level of detail. There is certainly no obligation mentioned to provide "like for like" accommodation.

Here is the bit of the regulation relating to duty of care - you can make up your own mind:

Article 9

Right to care

1. Where reference is made to this Article, passengers shall be offered free of charge:

(a) meals and refreshments in a reasonable relation to the waiting time;

(b) hotel accommodation in cases

- where a stay of one or more nights becomes necessary, or

- where a stay additional to that intended by the passenger becomes necessary;

(c) transport between the airport and place of accommodation (hotel or other).

2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.

3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.

If an airline doesn't provide you with accommodation, there is no compensatory comeback for this. You can only claim for accommodation you had to pay for, if the airline didn't provide any.

Wanderer71

Thanks for that. Ah well it is what it is. It will be interesting to see how the complaint is dealt with though. I ryn my own business and deal with customers every day and when a problem arises always try to resolve it to everyone's satisfaction.

Cheers

m0912329

Tyzap wrote: »

It looks like a generic reply that doesn't address your specific delay.

If it was all booked on one through ticket you probably have a valid claim. That depends upon the reason for the delay, if it was classed as an 'extraordinary circumstance' they could avoid paying compensation. But they would still owe you a duty of care i.e meals, drinks and hotel with transport to and from.

All is explained in Vaubans guide, just Google and download.

Good luck.

Thanks, I have the guide. Just to clarify,
a) It was one whole ticket and not separate bookings
b) The three hour delay was already known even before checkin... the flight departed late from Madrid (which I do not know why so needs investigating)
c) I asked the staff because it was obvious I wouldn't make connection flight even before checking in but they told me that connection flight would wait for me, which turned out to be false.

The bits obviously does not make sense is
1. Even when I was stuck in Madrid they had chance to book with another airline for me (as tickets were available with Norwegian Air etc)
2. Most importantly, if this problem was known even before boarding then the correct thing they should have done was to rebook with another airline?