Compensation for delayed flights Discussion Area

Afia2k8

JPears wrote: »

If they have accepted the payout under regulation 261/2004, personally I would refuse to play their stupid games and brinkmanship. There is no requirement for this stupidity under the regulation.
Write back pointing out that this is statutory payment made under EU and UK law, not a goodwill payment, and they cannot attach conditions.
Report their behaviour to the CAA,
If they don't pay then take them to court. You can't loose.

They simply replied okay, forget the form. Just let us know your contact/bank details :rotfl::T

m0912329

Caz3121 wrote: »

the flight from HAV-MAD was flight UX52 which landed at 14:47
with a 15:00 departure you would not qualify for denied boarding compensation as you would not have been at the gate before it closed so your claim would be based on the delay and whether compensation due would depend on the reason for the delay

Planes tend not to wait for delayed passengers...with 100+ other passengers possibly onboard, a missed ATC slot can result in chaos so it was bad for the checkin staff to set that expectation

So, updates...
1. Used Resolver to first write an e-mail to customer service in July, because their own customer complaint system has generated no response.
2. No response from Resolver e-mail so escalated to general manager of AirEuropa
3. No response from general manager either so escalated again to CEO

With the way things are going it seems they are just ignoring my enquiries.

What are my options here now? With no communication whatsoever from them, reading Vauban's guide I guess I am looking at speaking to a lawyer or using my own initiative to go to small claims court isn't it?

jvo

On June 3rd, I experienced a difficult journey with British Airways. The total delay is 16 to 17 hours.

The delay was caused by two events:
- Traffic Control Restrictions
- Luggage missing in the rerouted flight

British Airways Customer Care points out to the first event (Traffic Control Restrictions) to tell me the claim has been refused.

In my opinion, they are still at fault for not transferring my luggage on the rerouted flight, which caused me to miss the next flight and make the delay excessively long (+16 hours). So I am thinking of pursuing further.

I realize it is complicated. Do you think I have a case? Never did I read about anyone with a similar story.

What happened in a nutshell:

- DUS to LHR : delayed (due to Traffic Control restrictions, this falls under extraordinary circumstances, and this is what BA uses in their defense)
- LHR to SEA : due the delay in the previous flight, I missed this flight

- LHR to YVR : reroute, but they failed to transfer my luggage
- YVR to SEA (1) : luggage missing but had to be picked up during transfer, so I missed this flight
- YVR to SEA (2) : BA arranged an overnight stay in a hotel, got on a plane in the morning and luggage was delivered later that day

JPears

jvo, this should be on BA thread.
But I think most would agree here that you have a valid claim, irrespective of the initial cause of the delay.

masseyattack

Hi, any help with the following appreciated.

I flew from Manchester (UK) to New York with Pakistan International Airlines (PIA) last July. Ticket was booked through lastminute.com. The flight was over 3 hours delayed taking off.

I complained to lastminute who said I have a claim but to contact airline. Emailed airline and despite 3/4 emails PIA never responded. Escalated case to CAA who again said I have a case but after about 9 months of waiting today they have dropped the case because PIA have not responded to them and they can't force them to!

Unsure of what to do next so any advice? Unsure about how to go about legal proceedings.

JPears

First you should check on the amount of delay on ARRIVAL, not departure. If take was only delayed 3 hours, time could have been made up on flight and no claim possible.
Second, you should download Vauban's guide, make a large cup of tea, grab some biscuits and settle in for a good read and decide if you can claim.
Alternatively check with a NWNF firm, such as Botts Online and hand it over to them if claim is valid.

Justice13075

Google and download "Vaubans guide" How long were you delayed getting into New York? What was the reason for the delay in the UK. Compensation is based at the time you arrived at your destination not the airport you flew from.

Justice13075

I just found their address on another thread for when you send them a Notice before Action

PIA
28 Sackville Street
Mayfair
London
W1S 3DU

fr4nk

Got the reply to my flybe claim earlier... this is what they say. Any thoughts?


Response By E-mail (15/08/2016 15:58)
Dear Mr Green

Our Ref: 160727- 000092

Thank you for your e-mail regarding the delayed flight BE854 from Edinburgh to Birmingham on the 24th June 2016. My apologies for the disruption and inconvenience caused.

Having reviewed the booking and the flight details, I can confirm that you are not entitled to compensation in line with EC Regulation 261/2004 on this occasion. This is because the flight was delayed less than 3 hours upon arrival to Birmingham, which is in line with the legislation.

The flight BE854 was delayed 2 hours and 53 minutes upon arrival to Birmingham due to the aircraft incoming late from its previous journey. This was because of unforeseen crewing issues that occurred earlier on in the day and consequently had a knock on effect to your flight. Staffing issues have repercussions on any business but in the interest of safety for our passengers and crew, we are unable to operate until the correct number of crew are registered to operate the flight.

The aircraft was scheduled to arrive in Birmingham at 20:05 and in fact arrived at 22:58. This is a delay of 2 hours and 53 minutes. I acknowledge your comment advising the door opening time was over the 3 hour limit however, I can confirm that the doors were opened at 23:01, which is a delay of 2 hours and 56 minutes.

Thank you for taking the time to contact Flybe and bringing this matter to our attention.

Kind regards

Sammi Daltrey
Customer Relations Administrator

Justice13075

EuClaim say you are due €250 they might know something you don't. Try putting your flight details into Bottonline flight checker see what they say.