Compensation for delayed flights Discussion Area

Tilla_Tech

Thanks for the prompt replies.
The airline in question is Biman Airlines who are saying passport immigration stamps are not sufficient since these can easily be fraudulently stamped!
Also they are saying that there are too many customers with same names for them to extract from their computer secure server and they need a definite booking number even though flight number has been given to them.
No boarding passes or etickets are available.
Thanks

Justice13075

give us details of your flight

Tilla_Tech

Here are the flight details.
Biman BG018 10th December 2011.
LHR to DAC.

Thanks

Justice13075

According to Flight stats this was a flight from London Heathrow to Manchester and then Manchester to DHAKA.

Was it on one ticket and did you change planes in Manchester. Which part of the flight are you saying was delayed?

read Vaubans guide and get the ball rolling by sending them a letter before action template explained in Vaubans guide. Wait 14 days and then either issue court proceedings or pass it on to a No Win No Fee solicitor. You could also send them a Subject Access request which will cost you £10 you can find a template on line.

If you used a travel agent ask them if they keep records, if you used a debit card phone your bank if you paid by credit card ask your card provider.

Miss165

I posted before about a cancelled flight with Aer Lingus (booked for the 11th but didn't get back until the 12th of May). I've contacted them about how to make a claim as their website only has a form to claim back the cost of a flight if you cancel... I've actually contacted them twice but they've been totally silent.

If they refuse to communicate with me, where do I go?? What should my next steps be?

Justice13075

You have already had replies on the previous post it is all explained there.

Miss165

Sorry I'm still new to this & couldn't find my previous post!

Justice13075

If you put your cursor over your name Miss165 left click then go down to find previous posts you'll be ok

JGAINES

Hi,

I am interested to know what my position is on the following:

I have booked two flights to get me home in September, as it was cheaper than booking a direct flight to the UK. I have just been informed by the provider of the first flight that the flight time has been changed to 2 hours later... Meaning I will realistically miss the Ryanair flight that it was supposed to connect into.

My insurers have been unhelpful, particularly as being abroad (outside Europe) calling them is unrealistic. Surely my flight has effectively been cancelled?

What should I do?

The insurers are Insure and Go.

Cheers

DrA_Harrogate

JGAINES wrote: »

Hi,
I have booked two flights to get me home in September, as it was cheaper than booking a direct flight to the UK. I have just been informed by the provider of the first flight that the flight time has been changed to 2 hours later...
Cheers

I have a nasty feeling that you are in a bit of a spot. No doubt the T&C's of the airline allows them to alter flight times this far in advance. You obviously need to read your insurance policy carefully to determine if this event is covered. You may need to rebook your Ryanair flight, paying whatever ghastly fee they demand. Perhaps another member has a better suggestion!