Compensation for delayed flights Discussion Area

Justice13075

Well done but it doesn't seem a lot for a 3 year delay LOL.

keletubbie

Just submitted my claim this morning - a 6 hour delay due with BA at Gatwick (hearding to Orlando) due to a technical fault, followed by missing crew.

3 passengers, do we really stand a chance of getting £1,500?

Justice13075

Was it a straight through flight to Orlando? What was the reason for the delay? and what was your original arrival time in Orlando and what time did you actually arrive. Post you flight details

welshgeorge

Had a 4+hour delay taking off from Manchester for the Dominican Republic in Feb 2016, resulting in a 3+hour delay in our arrival travelling with Thomson.

On our return I used Martin's guide to make a claim using Resolver. Today I received a cheque for £468 (€600), so well done MSE and Resolver.

A couple of points to note:
1. Thomson will fire back an immediate email response to your claim saying they need 56 days to investigate. YOU SHOULD IGNORE this deadline as it is the same response whatever email they are responding to. Just "Escalate" when Resolver says it time.

2. I had to "Escalate" as they just ignored the initial complaint (other than the automated acknowledgement).

3. Once they got a real human looking into it, Thomson stopped sending replies via Resolver and used my home email instead (I had given it to them during the on-line holiday booking).

Be persistent - I found it works.

rossclan

I have been awarded compensation from Thomas Cook for major flight delay. they have offered it to me in voucher for future travel but i want the cash. can i stand firm to get the cash rather than voucher?

DIYBaldyman

rossclan wrote: »

I have been awarded compensation from Thomas Cook for major flight delay. they have offered it to me in voucher for future travel but i want the cash. can i stand firm to get the cash rather than voucher?

Yes, just tell them vouchers are not acceptable & you insist on cash. It might be worth checking if the value of the vouchers offered is any different to your entitlement once the exchange rate is accounted for. Airlines often offer a higher value in vouchers.

Tilla_Tech

Hi All
I have read in various postings that it is up to the airline to disprove that you weren't on a flight in a small claim case.
Can anyone point me to the rules where this is stated.

Many Thanks
Tilla Tech

111KAB

Tilla Tech - incorrect. If the airline do not confirm your boarding there are various means by which you may disprove their stance (if you did fly!) and if then the matter does go to court you would have to convince the judge, beyond reasonable doubt, that you flew.


Vauban's Guide is your guide - research then you will be better informed as to the way to proceed plus, if you stick around, you will be in a position to assist/advise others that the burden of responsibility does not rest with the airline.

Vauban

111KAB wrote: »

Tilla Tech - incorrect. If the airline do not confirm your boarding there are various means by which you may disprove their stance (if you did fly!) and if then the matter does go to court you would have to convince the judge, beyond reasonable doubt, that you flew.

I think this is not quite correct, but nearly! You need to be able to show a judge that, on the balance of probability, you were on the flight - a much lower threshold than beyond reasonable doubt.

Justice13075

Quite right Vauban. They could submit a Subject Access Request for the information