Compensation for delayed flights Discussion Area

petecolquitt

While away on honeymoony recently in Peru, our flight with Amaszonas was cancelled due to it 'not having enough passengers to fly'. They put us up in a hotel for a night and the flight went ahead the following day. This, however, caused us to have to move back our booked trips withing Bolivia at considerable cost to ourselves.
Is there a compensation scheme outside of the EU at all that we ca apply to to try and get some of this money back?

Thanks for any assistance in advance.

Pete

Mgsgray

Hi All,
Apologies if i am in the wrong forum, just looking for a steer on next steps with regard to American Airlines.
We were returning from Florida on the 16th April and once seated on the flight from MCO to CHA we were told that an engine had bent and that the flight would be held. Approx 2 hours later it was cancelled and we were kicked back into the terminal. We missed our connection to LHR and had to stay overnight in a hotel. The following day we had to fly to Miami and then connect back to LHR.
As its outside EU should i moan to American Airlines direct?

Many thanks

DIYBaldyman

Mgsgray wrote: »

Hi All,

As its outside EU should i moan to American Airlines direct?

Many thanks

Yes, you'll have to take it up with A.A. I'm afraid.

EU 261/2004 only covers NON-EU carriers if flying OUT of an EU airport. If flying INTO an EU airport it will only apply if using an EU airline.

Post on the non-EU airlines post - there may be other avenues or better advice available there from others.

CannyCaz

Hi, can anyone give me any advice on getting my compensation in money, rather than vouchers?

Thomas Cook have admitted that I'm entitled to the compensation, but precisely 30 minutes after offering me vouchers "in full & final settlement" (i.e. I had no time to respond and say vouchers weren't acceptable), they sent me the vouchers. I emailed them within the hour to say I wanted cash, not vouchers, but this message was completely ignored; a week later I mailed again (Chief exec this time), this too was ignored, today - another week later - I've mailed again, but I'm not hopeful that I'll get a response, even though I've made it clear in the subject line and the body text that I'm making a complaint.

I'm not sure where to go next as the issue is no longer whether or not I'm entitled to compensation, just the form in which it's paid.

Thanks in advance for any help! (I've also posted this to the Thomas Cook only thread, so apologies to anyone whosees it twice).

grogerson

So after a nightmare of a journey, tryed contacting LATAM numerous times for compensation and heard nothing. Does anyone know of a good compensation company?
Flight was delayed 10 hours overall which made us miss another flight to our final destination but that was with another airline company.
On the 29!March, Flight JJ8085 had a technical fault which landed 3 hours late in Sao Paulo. TAM had arranged a hotel for the day in Sao Paulo but we had no clothes because of the!connecting flight and TAM customer services!had so many people to assist they just didn't care and felt like they just wanted to pass us on to the next person. So we wasted a whole day in Sao Paulo and got!our connection flight LAN LA2766 at!19.25 to Lima. We had set aside 6 hours so that when we arrived in Lima we could get our connecting flight to Cusco Peru which we missed. So eventually arriving in Lima 12am local time, LAN/TAM had lost our luggage. So now we had been travelling over a day and!we had no luggage. We!went to the LAN Counter in Lima to arrange another flight for us which obviously was going to be in the morning the following day. I had to make a big fuss as!they weren't going to arrange another flight for us!because it was with a different company. LAN wouldn't arrange a hotel for the night so we had to sleep in the Airport unclean, with!no clothes. We had pre-booked a!Hotel in Cusco and because of all the problems with our flights,!we lost a!nights accommodation.!We finally arrived in Cusco with no luggage, so we had to spend more money and!purchase a few basics while we waited for our luggage to turn up,!which we!had no idea when this would be.!So now out of pocket and no response for LATAM. Does anyone know how long they take to reply? I called them but because of the language barrier, I was getting nowhere. Any info would be much appreciated.
Thanks in advance.

Caz3121

read vauban's guide and simplify the questions
delay - flightstats shows flight arrived under 3 hours late and you connected to another airline - some carriers are refusing compensation in these situations - Vauban's guide will give you an indication of the legal process for court but I would check your details on EUClaim or similar to see if they agree there is a valid claim
baggage - lost or delayed? either way the claim is from the airline you raised the PIR with at the airport. If delayed then send receipts in for the purchases. If lost (missing for over 21 days), there should be details on what process to follow
Not sure whether your Cusco flights were on separate tickets (you mention setting aside 6 hours) if so, there is not requirement for the airline to provide you anything (even a transfer to another flight) Probably best approach would have been to sort your own hotel out and try to reclaim from travel insurance. Similarly the lost hotel nights are something to discuss with your travel insurance

111KAB

Of general interest > http://www.travelmole.com/news_feature.php?news_id=2021851&c=setreg&region=2


http://www.heraldscotland.com/news/14452817.Landmark_ruling_means_airlines_must_pay_out_for_delays_caused_by_passengers/

timray

I tried to claim for compensation in 2013 for a 24 hour delay that my family experienced at Malaga airport, with Monarch airlines right back in 2010. They rejected my claim at that time, claiming that technical faults affecting their aircraft amounted to exceptional circumstances. I forgot about it for a while then having read about the court case ruling that technical faults were not exceptional circumstances I resubmitted my original claim and within 48 hours I received an email to say that our claim had been successful and the full compensation would be with me within 28 days. So it's worth resubmitting if the airline has previously used this defence.

Justice13075

Be careful, when in 2010 was your flight? as you are in the last year in which you can claim compensation.

MCWH

Submitted claim on Friday using the MSE letter template for +3hour delay to arrival of a Monarch Airlines flight in 2011... Received & returned Monarch's claim forms (one per passenger... four in total) on Wednesday... Received email from Monarch this afternoon apologising for the delayed flight & saying claim has been accepted.

£1,244 for around an hour's work... Marvellous!