Compensation for delayed flights Discussion Area

NoviceAngel

It's oddly worded, but reading through again you could be right...

We'll pay you £100 now and see what happens with Van Der Lans?

Sander314

I've not replied yet, find it difficult to ask this in a way that doesn't make them retract the offer. I also suspect they'd subtract the £100 from any claim later made unless explicitly saying otherwise.

Any feelings on where the van der Lans case is going in terms of outcome and timeline? I heard it's about 5 months, but I guess there will no doubt be appeals and so on.
Considering taking the £100 (if not in lieu of the claim) if it is indeed in return for waiting a few months.

ohit

I wrote a letter using the template on this site about 8 weeks ago, and posted it International Signed For, to Norwegian Air about a 5 hour delay from Gatwick to Stockholm that happened in May.

(in fact, once actually on the flight, I used their free onboard WiFi to download the template and write the letter there and then!)

I have not heard back from them.

What's the best course of next action?

111KAB

ohit - re Vauban's Guide and go from there.

Dollydolittle

We were delayed 20 hours on a Thomson Flight on 19th June 2015. I sent the sample claim letter and copies of Boarding Pass the letter confirming delay we were issued with at Corfu Airport.
Been about 3 weeks now and heard nothing.

What should I do now ?

Tyzap

Dollydolittle wrote: »

We were delayed 20 hours on a Thomson Flight on 19th June 2015. I sent the sample claim letter and copies of Boarding Pass the letter confirming delay we were issued with at Corfu Airport.
Been about 3 weeks now and heard nothing.

What should I do now ?

Follow Vaubans guide and issue an LBA/NBA straight away. That should grab their attention and get things moving.

Good luck.

mobilemandan

So little background to my story.

I was flying from Heathrow to New York JFK recently on a 8:20am flight.

We got on the flight ok but there was a delay as someone was deciding not to travel so they say so needed to offload the bag.

Then a further delay due to a fault with a plane they hoped to get fixed. Turns out they could not fix in time so we were all offloaded whilst a new plane was arranged and offered £5 food voucher.

New time of departure was set for 12:15 but at 12:00 we were still waiting at the gate, the staff had not moved the catering over from the other flight yet.

FInally got away 1:30pm (was due 8:20am).

When I landed the other end my bag was on the later flight so I waited an hour or so to collect it as I did not really trust delivery to my hotel after the issues before.

In total I arrived with my bag about 5 1/2hrs late.

I had heard about using this forum from friends on Twitter so filled in the claim form to send to British Airways and expected a big wait or battle on my hands.

I sent the letter recorded delivery and within 7 days I had an email reply apologising for what happened and accepted under the EU regulation I was due €600 converted into £ and asked for my bank details for a fast transfer.

3 days later I have been paid!

So 10 days from posting a letter I had £419.22 in my account as compensation.

Must say I am VERY impressed with the speed and also so grateful to MSE for the help on the site letting me get this compensation.

utigers

Dollydolittle wrote: »

We were delayed 20 hours on a Thomson Flight on 19th June 2015. I sent the sample claim letter and copies of Boarding Pass the letter confirming delay we were issued with at Corfu Airport.
Been about 3 weeks now and heard nothing.

What should I do now ?

Wait...I have just had a payment albeit incorrect from Thomsons it took about 6 to 8 weeks.

Basill_2

I have just received a mail from Thomas Cook with a voucher attached for £435 off my next holiday. Can I reject this and insist on a cash payment?

DrA_Harrogate

Yes. You may reject these and ask for cash

DrA