Compensation for delayed flights Discussion Area

turnip2004

Hi all,

Please can somebody answer a question I have about claiming compensation for delayed flights. Does it have to be the person who booked the flights that does the claiming or can it be anybody in the party? For example, my sister booked the flights but can I do all the claiming since she doesn't have time to do it?

We were delayed for 6 hours today coming back from Rome. We weren't given any explanation except for 'operational difficulties'. later on we were told it was because there was no air traffic space but I know that to be a lie because there was a time where no flights took off for an hour! as a consequence of the delay I missed the train back to Liverpool from London that I had already paid for and had to stay in a hotel overnight. Does it sound like I have a claim to you guys?

111KAB

Turnip sounds like you may have a valid claim - read Vauban's guide - future posts on relevant airline thread please.

KatherineM101

Hi

I feel compelled to share my experiences of a delayed Easy Jet flight from Sharm El Sheikh to London Luton airport on 3rd July, as Easy Jets' treatment of all passengers at the time, and certainly for me since then, has left me very pleasantly surprised and delighted.

Our flight no 9396 was due to depart Sharm at 18.10, but we were left in 3 transport buses looking at the aircraft on the runway for an hour and unable to board as the landing lights on our plane weren't working (this was infact the worst part of the experience but I guess the pilot needed to consult with Easy Jet as the financial implications have been quite horrific for them since then). After 40 minutes of waiting the pilot came and spoke to us all and said that they were trying to sort out some technical difficulty and sent some of the cabin crew down with jugs of water for us as the temperature was nearly 40 degrees. After an hour of waiting it was obvious that there was no quick fix that evening so they announced an overnight delay of the flight and drove us back to the terminal (not too bad waiting in this terminal if you're a smoker as there is a large smoking room with a licensed bar in it!!)

Within 2 hours, Easy Jet had arranged for 4 coaches to arrive at the airport and we were despatched to a premium 5* hotel for the night (which was better than the 5* hotel we had been staying in for the holiday). Families with children were given priority to check in to the hotel which was a very quick procedure involving nothing more than letting the hotel photo copy our passports. All other people were ushered to the hotel dining room where were could help ourselves to an excellent buffet, and we were also given our choice of soft drinks.

The biggest shame is that we didn't get a longer stay at this hotel, as were allocated the premium seaview rooms with balconies that I presume no other guests were staying in as they cost $400 per night.

The following morning the hotel gave us a breakfast box and when we re-checked in our luggage we were also given a voucher by EasyJet for 15 euros to spend in the Ritazza cafe. It appeared that this 15 euros enabled you to buy pretty much anything you wanted, and my partner and I topped up breakfast with toasted sandwiches, pizza, pringles, coffee, mars bars and soft drinks.

What amazed me most about the experience was that whilst we were all in the same boat at the airport, certain passengers were a lot more vocal than others about how annoyed they were with Easy Jet. However, a rumour started to circulate that we would be entitled to compensation of 400 euros each and suddenly everyone become a lot more jovial.

We boarded the flight with a departure time of 9.30am, but we actually took off somewhere closer to 11.00am, so an overall delay time of 16 hours.

When I arrived home I read through all of the posts on the forums on this site, as well as googling various case histories. I concluded that if I needed to quote anything then Huzar v Jet2 was my best option as this deals with airlines no longer being able to cite technical issues as 'extraordinary circumstances' any longer and then wriglle out of making compensaiton payments.

I emailed Easy Jet (a course of action I do not recommend as I am still awaiting a reply to my email) and I also called their customer services department (they obviously have a branch in Mumbai)

Telephoning Easy Jet customer Services is not a quick process - I called a total of 3 times to obtain a resolution and the shortest time I had to be on hold for them to answer the phone was 40 minutes. I would urge you to persevere though

Three phone calls later and Easy Jet are processing my compensation payment which is actually 600 euros for each passenger - meaning that myself and my partner will receive a total of £860 - which has covered our spending money for our holiday!!

It was all a bit of a pain, but wasn't an horrific 24 hours and I would seriously doubt whether BA or Virgin could or would have been able to do any more than Easy Jet pulled off for us. The way I look at it, we got 14 nights in a 5* hotel for the price of the 13 we had booked, and got free spending money in to the bargain

Thanks Easy Jet - Much Appreciated

Justice13075

Well let's hope Easy jet are learning how to treat their customers properly at last

Tyzap

Credit where it's due.

If all airlines made as much effort as EJ have done there would be less passengers inclined to claim.

Well done them, although I feel you were just lucky in this case.

111KAB

http://www.thisismoney.co.uk/money/holidays/article-3161112/Think-late-holiday-flight-means-compensation-Think-Dirty-tricks-airlines-use-fight-DELAYED.html

Ian_Beaks

In 2009 our Thai air flight to bangkok from heathrow didn't take off, late on a Sunday night. We were then bussed to a hotel and flew the next morning, 14hrs late, lost money on a paid for night in a hotel in Thailand. Now thanks to your template letter after many e-mails and letters to Thai air, after they kept trying to fob me off... They paid up £1290 !!!

Lindenlee

Hi, I would just like to say that after 4 attempts to get flight delay compensation over the last 4 years for flight Monarch ZB661 Malaga to Manchester on 28th July 2011, I have just received the sum of £1140 for the 4 of us. They actually paid 400 euros each which was the correct amount and then converted it sterling. It was hard work but I kept sending in a new application each time as I know that after you have been turned down Monarch delete all your information, so you have to start your claim all over again, but perseverance has paid off in the end.

So make of note of this flight No: Monarch ZB661 Malaga to Manchester on 28th July 2011 is paying out .

djburr

My BA flight on 11Jul15 from Heathrow to Manchester was cancelled and they notified me of this the day prior to travel, they offered an alternative flight 6 hours later, this was not suitable, i decided to rebook my flight for the next day and I requested compensation under EU rule 261 for the cancelled flight, just 4 days later on 15Jul15 BA responded to me and confirmed that they will be paying me 250 Euros compensation (£180), I was delighted with BA's speedy response of 4 days, this surely must be one of the quickest confirmation of payouts under rule EU261 ever, well done BA, customer service at its best. :T:j

Roddersclff

Just received our cheques from Bott & Co compensation for delayed flight to Mallorca 1st May 2010.
Tried the usual route of applying direct to Jet2 and received the usual excuses of cannot claim as it is over two years since the delayed flight.
Contacted Bott & Co who managed our claims very professionally, would recommend them to anyone being given the run around by their airline.