Compensation for delayed flights Discussion Area

Manxphil

JPears wrote: »

That is true, but if you can use a UK address you can use the UK legal system. The objective is to be as persuasive as possible making the airline fully aware of your legal rights, before its gets to legal action.

This can't be possible where the flight originates outside the UK..it's a year and a half on since my claim and nearly a year since AESA confirmed Iberia were totally responsible for their negligence with my flights - the story is below:

Background information is that my original bookingin 2011 scheduled flights with Iberia from Malaga to Madrid then Madrid to Miami then Miami toProvidenciales (Turks and Caicos Islands). I received an Email confirmationfollowing my payment of approximately one thousand pounds sterling. Sometimelater I received an Email notification changing the flight time of the firstflight from Malaga to Madrid. I confirmed this was not a problem for me howeverwhen I arrived at Madrid to check in for the flight to Miami I was informedthat my subsequent flights to Miami and Providenciales had been cancelled andremoved from my booking. This was "an oversight" by Iberia.


Iberia accepted this was their fault and they arranged overnightaccommodation for me in a Madrid Hotel. This was very inconvenient for me as Ihad appointments in the Caribbean. I was delayed over twenty four hours most ofthe time being spent at the Iberia check-in desk in Madrid. Nothing else was offered to me. After I heard of the EU Legislation I contaced Iberia in Madrid in February 2014 to register my claim. They said they would give me some Avivos points.. I said I didn't want them - they didn't reply and I didn't get the points anyway. I took my comlaint to AESA the governing body in Europe - they upeld my clam (600 Euros) and they advised Iberia of this. Iberia stil not paid so I contacted a Barcelona Lawyer who took up my case (at my cost....) and he received a letter from Ibeia saying they would settle my claim but today still nothing - my own legal costs are a reasonable Euro 250 however in Spain I cannot claim any more than Euro 600... how cazy is this....

Vauban

Manxphil - you should explore the option of using the ESCP, which should allow you to sue Iberia using the English courts. This is the method by which UK folk sue Ryanair, who have no legal presence in the UK.

Manxphil

Vauban wrote: »

Manxphil - you should explore the option of using the ESCP, which should allow you to sue Iberia using the English courts. This is the method by which UK folk sue Ryanair, who have no legal presence in the UK.

Thanks... but tried this and couldn't find a solution... hence small claims in Spain (under Euro 2,000).. however legal fees cannot be claimed. Obvously Iberia are aware of this and maybe quite happy just to pay Euro 600 at the "door of the Court" knowing that the Spanish Lawyer will be the only one who benefits from the claim...

ryanc99

Hi MSE,

I wonder if you can help. We've just come back from holiday and our outgoing flight was delayed over 3 hours. My partner and I, noted the information on our phones as follows

Scheduled departure: 06:25 (GMT)
Actual departure: 09:40 (GMT)
Arrival time: 11:40 (GMT)
Delay: 3:15

Other info:
From: London Gatwick - LGW
To: Reus - REU
Date: Sunday, 31-05-15
Flight number: TCX1282

Having checked the information on flightstats, it appears the flight information has been adjusted so they're just under 3 hours, by 1 minute which is incorrect. I believe it's been falsified to stop compensation claims; what can I do?

Screen grabs from flightstats (sorry, it won't let me post with links, http:// before the below ):

i57.tinypic.com/10dtjyd.jpg
i61.tinypic.com/33wpmc1.jpg

Thanks for any help/advice.

Ryan

111KAB

Period of delay = difference between scheduled and actual arrival time and has nothing to do with departure time.

Vauban

ryanc99 wrote: »

Hi MSE,

I wonder if you can help. We've just come back from holiday and our outgoing flight was delayed over 3 hours. My partner and I, noted the information on our phones as follows

Scheduled departure: 06:25 (GMT)
Actual departure: 09:40 (GMT)
Arrival time: 11:40 (GMT)
Delay: 3:15

Other info:
From: London Gatwick - LGW
To: Reus - REU
Date: Sunday, 31-05-15
Flight number: TCX1282

Having checked the information on flightstats, it appears the flight information has been adjusted so they're just under 3 hours, by 1 minute which is incorrect. I believe it's been falsified to stop compensation claims; what can I do?

Screen grabs from flightstats (sorry, it won't let me post with links, http:// before the below ):

i57.tinypic.com/10dtjyd.jpg
i61.tinypic.com/33wpmc1.jpg

Thanks for any help/advice.

Ryan

It is entirely possible (and likely) that the airplane was able to make up 16 minutes in the air. So there may be no foul play at all.

Heather_c

I am new to forum - I am trying to gwt compensation for my sons delayed flight from Manchester to Chicago . I have contacted customer services with American Airlines to know effect .i know want to write or email a letter but cannot find a UK address . Does anyone know if AA have a base in the UK or even a UK contact number. . Any help gratefully received as there website is awful !

Caz3121

Heather_c wrote: »

I am new to forum - I am trying to gwt compensation for my sons delayed flight from Manchester to Chicago . I have contacted customer services with American Airlines to know effect .i know want to write or email a letter but cannot find a UK address . Does anyone know if AA have a base in the UK or even a UK contact number. . Any help gratefully received as there website is awful !

did you try the details that I linked to yesterday?
http://forums.moneysavingexpert.com/showpost.php?p=68546503&postcount=8637

JPears

ryanc99 wrote: »

Hi MSE,

I wonder if you can help. We've just come back from holiday and our outgoing flight was delayed over 3 hours. My partner and I, noted the information on our phones as follows

Scheduled departure: 06:25 (GMT)
Actual departure: 09:40 (GMT)
Arrival time: 11:40 (GMT)
Delay: 3:15

Other info:
From: London Gatwick - LGW
To: Reus - REU
Date: Sunday, 31-05-15
Flight number: TCX1282

Having checked the information on flightstats, it appears the flight information has been adjusted so they're just under 3 hours, by 1 minute which is incorrect. I believe it's been falsified to stop compensation claims; what can I do?

Screen grabs from flightstats (sorry, it won't let me post with links, http:// before the below ):

i57.tinypic.com/10dtjyd.jpg
i61.tinypic.com/33wpmc1.jpg

Thanks for any help/advice.

Ryan

What was your scheduled arrival time? And what point did you take as the actual arrival time. Its legally been established as the time the airplane door opens.

glentoran99

ryanc99 wrote: »

Hi MSE,

I wonder if you can help. We've just come back from holiday and our outgoing flight was delayed over 3 hours. My partner and I, noted the information on our phones as follows

Scheduled departure: 06:25 (GMT)
Actual departure: 09:40 (GMT)
Arrival time: 11:40 (GMT)
Delay: 3:15

Other info:
From: London Gatwick - LGW
To: Reus - REU
Date: Sunday, 31-05-15
Flight number: TCX1282

Having checked the information on flightstats, it appears the flight information has been adjusted so they're just under 3 hours, by 1 minute which is incorrect. I believe it's been falsified to stop compensation claims; what can I do?

Screen grabs from flightstats (sorry, it won't let me post with links, http:// before the below ):

i57.tinypic.com/10dtjyd.jpg
i61.tinypic.com/33wpmc1.jpg

Thanks for any help/advice.

Ryan

Your scheduled arrival was 9.25


You arrived at 12.24 so the actual arrival time was later than you said, had it been what you believe the delay was actually only 2:15