Compensation for delayed flights Discussion Area

haggis2

haggis2 wrote: »

Hi I have tried to chase up.

no response to email sent via website.

Today on phone in a q for 30 mins in lunch hour and now 20 mins.

Anyone know another way to chase this. BA truly terrible service:(

Hi got through after 50 mins.

30 mins discussing . Advisor manager wouldn't take call.

I have been told to write to CAA or chief executive by letter ( he doesn't have an email bless )

BA think using their own rate is the only thing they will do.

andycee25

5 years ago i was delayed for 11hrs and 45 minutes. We received food vouchers. I complained on return due to the delay being caused by the pilot being unqualified to drive this type of plane. We were told due to delay being less than 12 hours then we werent entitled to anything else.

I have emailed to request compensation, sending them an email with proof of purchase, my bank statement showing when payment was made and also my booking ref. I got my booking reference from TC but the person emailing me is sending a request for me to show my boarding pass, airline ticket or my invoice. I do not have any of these. Is this worth pursuing with the info I have or are these documents necessary?

JPears

No. If you have provided proof of your purchase and a booking reference then that should be sufficient. If the airline have chosedn not to keep records that is their problem. This regualtion has been effective since 2005 and airlines should be aware of the statute of limitations set at 6 years in England.
You could try submitting a SAR.
Was it the outbound or in bound flight that was delayed? Perhaps evidence that you actually took the flight - a receipt or credit card payment at your destination, might be useful.

legal_magpie

Haggis. You are being given the run around. No point in going to the CAA. Unless you want to drop the matter, you now need to act, not complain. Read Vauban's guide (see JP Pears' post above mine) and get cracking.

strifi61_2

The airline we flew with is no longer in business, who do we claim off as we were delayed flying home from rhodes in 2011.

Vauban

strifi61 wrote: »

The airline we flew with is no longer in business, who do we claim off as we were delayed flying home from rhodes in 2011.

If the airline has gone bust, who do you think should pay your compensation?

NoviceAngel

Vauban wrote: »

If the airline has gone bust, who do you think should pay your compensation?

Well I would personally write to Jet2 and hold them liable

But the OP does raise an interesting question, perhaps in the future we will see travel insurance cover such a scenario, admittedly about the same chance of the CAA using the enterprise act but we all live in hope......

RainMan4500

Spotted the advice about claiming this compensation in teh MSE email last year and followed the guidelines to register a claim with Thomas Cook airlines (TCA). The delay was over 9 hours and happened on 4th August 2008. Conscious of the 6 year deadline, I registered the complaint using TCA's online form in July and have an acknowledgement email from them dated 1st August 2014 - clear evidence that I logged the complaint within that 6 year window (even if only just). They emailed again 12th September saying they'd established the delay was due to a technical fault but they were awaiting the judgement of the Huzar vs Jet2 appeal and would get back to me. Next I heard was on 19th December when, with no mention of the appeal from the earlier email, they informed me that my claim was outside the 6 year window. As mentioned above, I did get the claim in within the 6 years so I replied immediately highlighting the inaccuracy of their dates. No response received. Nor has any response been forthcoming when I've sent chasing emails to them in February, March and April. Is this their strategy - ignore the complaint and it will go away?

Anyone experienced anything similar and has anyone any advice on how I can wake them up?

Thanks

Caz3121

RainMan4500 wrote: »

Spotted the advice about claiming this compensation in teh MSE email last year and followed the guidelines to register a claim with Thomas Cook airlines (TCA). The delay was over 9 hours and happened on 4th August 2008. Conscious of the 6 year deadline, I registered the complaint using TCA's online form in July and have an acknowledgement email from them dated 1st August 2014 - clear evidence that I logged the complaint within that 6 year window (even if only just). They emailed again 12th September saying they'd established the delay was due to a technical fault but they were awaiting the judgement of the Huzar vs Jet2 appeal and would get back to me. Next I heard was on 19th December when, with no mention of the appeal from the earlier email, they informed me that my claim was outside the 6 year window. As mentioned above, I did get the claim in within the 6 years so I replied immediately highlighting the inaccuracy of their dates. No response received. Nor has any response been forthcoming when I've sent chasing emails to them in February, March and April. Is this their strategy - ignore the complaint and it will go away?

Anyone experienced anything similar and has anyone any advice on how I can wake them up?

Thanks

You needed to have started court proceedings within the 6 years, writing to the airline is not enough...there are plenty examples on the Thomas Cook and other airlines threads about people writing within the 6 year limit and the airline stalling until the 6 years are up and there is nothing you can do
In July you should have given them x days to pay up or you would start court proceedings and got the claim in through the court before 3rd August 2014
all covered in Vaubans guide
time to forget about it

NoviceAngel

RainMan4500 wrote: »

............... I did get the claim in within the 6 years so I replied immediately highlighting the inaccuracy of their dates. No response received. Nor has any response been forthcoming when I've sent chasing emails to them in February, March and April. Is this their strategy - ignore the complaint and it will go away?

Anyone experienced anything similar and has anyone any advice on how I can wake them up?

Thanks

They've done a right number on you m8, you have ZERO chance of a successful claim, like Caz says it happens all the time, a claim means the commencement of Court proceedings, not writing to the airline.

In reality it wasn't TC that needed to wake up, ohh well lesson learnt and next time your delayed you'll know what to do.

Sorry,

NoviceAngel