Compensation for delayed flights Discussion Area

Caz3121

DanDeerskin wrote: »

Finally, we looked at options on return to our hotel but the option of rebooking was only the same route we had booked - with the next seats available being 6 days away now. To reroute, we got in touch the next morning with the airline and got booked to Glasgow, 40 hours after our original flight. We then completed our journey home via train, which I informed to the airline was our intentions when rebooking.

In an ideal world, I would like to be compensated for the following:
- 2 nights hotel
- Return taxi from airport to hotel
- Train tickets from Glasgow Prestwick to our closest mainline station

Is the airline liable for any of these costs or am I wasting my time and should I just get onto my insurer instead?

I had a similar situation recently with a weather delay - I was going to Edinburgh and option given was hotel and flight the next morning
As there was a Glasgow flight going I opted to travel in that but given that this was my choice there was no reimbursement of costs to get from Edinburgh to Glasgow (even though this saved them the dinner and hotel expenses)
I would expect your hotel, meals and taxis to be refunded on submission of the receipts under duty of care, (assuming you didn't book into a 5*!) the train tickets will be more of an issue as this was your decision and the cancellation was not the airlines fault, did you ask at the time if they would reimburse?
your travel insurance may cover this

DanDeerskin

Hi Caz, thanks for such a quick response.

I informed the reservation person on live chat who rebooked us that this was my intention, I didn't ask about reimbursement I'm afraid.

Re: the hotel, it was our original hotel fortunately not far from the airport, a modest (this coming from a cheapskate!) all inclusive - £140 for two nights at the AI rate for both of us.

natboy

my partner & I were booked on a flight from Tenerife to Glasgow on 13 October 2014 which was delayed due to a technical fault on the aircraft.We wrote to Jet2 using the template letter and relevant information. We have now received a letter from them saying that compensation is not payable as the flight is operated under Spanish civil aviation rules which constitutes this as an extraordinary circumstance.Does this overrule EC regulation 261/2004?

denised

my flight was delayed fr Alicante so I had to write to Spanish aviation got letter back saying entilled to 400 eu each jet2 still wont pay up.Gone with Botts they been brill had no reply fr jet2 so gone to courts.They no win no fee

Caz3121

natboy wrote: »

my partner & I were booked on a flight from Tenerife to Glasgow on 13 October 2014 which was delayed due to a technical fault on the aircraft.We wrote to Jet2 using the template letter and relevant information. We have now received a letter from them saying that compensation is not payable as the flight is operated under Spanish civil aviation rules which constitutes this as an extraordinary circumstance.Does this overrule EC regulation 261/2004?

best to start here https://forums.moneysavingexpert.com/discussion/5173888 then have a read of the Jet2 thread...they have been the worst airline by far dealing with EU261...I think I have seen 1 post amongst the 100's there saying they were going to get paid...I have been waiting 4 years and it is with a NWNF as cannot bear to deal with them

denised

omg thought I had waited long time 15mths with bit look might start paying out soon

NoviceAngel

Caz3121 wrote: »

best to start here https://forums.moneysavingexpert.com/discussion/5173888 then have a read of the Jet2 thread...they have been the worst airline by far dealing with EU261...I think I have seen 1 post amongst the 100's there saying they were going to get paid...I have been waiting 4 years and it is with a NWNF as cannot bear to deal with them

They are the worst airline for paying Caz, but more than you would imagine have been paid, because they are adding a confidentiality clause.

Cheers,

NoviceAngel

NoviceAngel

natboy wrote: »

my partner & I were booked on a flight from Tenerife to Glasgow on 13 October 2014 which was delayed due to a technical fault on the aircraft.We wrote to Jet2 using the template letter and relevant information. We have now received a letter from them saying that compensation is not payable as the flight is operated under Spanish civil aviation rules which constitutes this as an extraordinary circumstance.Does this overrule EC regulation 261/2004?

You DO NOT have to go NWNF against Jet2, and to answer your question what Jet2 have told you is a load of bull$h** come and join us in the Jet2 thread, read Vaubans guide and get the NBA sent.

Cheers,

NoviceAngel

Nannynew

[
Last May we were delayed over 7 hrs (B/ham-Crete).We received scant information at the time and as it was only a 7 day holiday so we were a little miffed. On return we used the form on MSE website the one where you submit all relevant info.. Thomas Cook emailed a negative reply so we sat back and waited, then in November they emailed " looking into our claim once more" . Two weeks ago looked in the inbox and noticed an update. Whoopee we were to receive in sterling £590.00 (440 euros x2). As we have a holiday booked for Sept we have used the voucher to reduce the balance due. So great result all round. A BIG THANKYOU to your team.
We have had long delays in the past (mostly technical faults) but this is the first time we felt we could claim, this legislation needs sorting out NOW. so all the BEST to the VICTIMS!!

haggis2

NoviceAngel wrote: »

Indeed it does, but very often claims have been stayed for months pending 'Huzar' and some are getting stayed pending the 'VdL' reference, so it's worth knowing you can go back a few months/years.... In my case it made just over £100 difference.

Cheers,

NoviceAngel

Hi I have tried to chase up.

no response to email sent via website.

Today on phone in a q for 30 mins in lunch hour and now 20 mins.

Anyone know another way to chase this. BA truly terrible service:(