Compensation for delayed flights Discussion Area

111KAB

joanfred wrote: »

What should I do next.

1) Read Vauban's guide
2) Issue 7 day NBA
3) Take them to court.


In that order!

NoviceAngel

I thought I would sneak this question in the discussion area, as it's not airline specific....

Something came up today, that has always interested me, do the airlines deliberately overbook flights with the anticipation that some passengers won't turn up for the flight?

I haven't read any posts before apart from one thread this evening https://forums.moneysavingexpert.com/discussion/5215027

I know hotels do it, but surely not the airlines, not now EC261 is established?

Any insight or thoughts welcome.....

Cheers,

NoviceAngel

Caz3121

NoviceAngel wrote: »

do the airlines deliberately overbook flights with the anticipation that some passengers won't turn up for the flight?

the majority of airlines do this. They use software to analyse historic data of seats booked v's passengers turning up
If 150 seats on board, a number of these passengers will hold flexible/refundable tickets and change their plans so the airline will take a gamble on how many seats to sell...they may sell 170 tickets and 25 people don't turn up so still have 5 empty seats that they get nothing for. This is better than selling 150 seats and having 25 empty seats. Sometimes it goes wrong and more people turn up than they hope for so they would then ask for volunteers to take another flight and offer them compensation...if insufficient volunteers then denied boarding kicks in
Ryanair is an exception as they offer no refunds so they get paid whether you turn up or not. Even Easyjet has recently started overbooking their flights

always best to check in online asap and not leave it till the airport

dez1

i along with my group where delayed for 4 1/2 hours due to a power failure at east midlands airport. where the back up generator also failed. i tried to claim through Jet2. who basically said it was not there fault have a good day. is this the case. or can i claim from the airport itself.

many thanks in advance

Caz3121

dez1 wrote: »

i along with my group where delayed for 4 1/2 hours due to a power failure at east midlands airport. where the back up generator also failed. i tried to claim through Jet2. who basically said it was not there fault have a good day. is this the case. or can i claim from the airport itself.

EU261 is claimed from the operating airline if the delay is due to something within their control
As Jet2 would have no control over this then they are correct
An airport would not be liable to pay EU261 compensation, what financial losses did you incur that you need to recoup? have you tried your travel insurance for these?

NoviceAngel

Caz3121 wrote: »

........
As Jet2 would have no control over this then they are correct

My golly gosh! That's a first

Mark2spark

NoviceAngel wrote: »

I thought I would sneak this question in the discussion area, as it's not airline specific....

Something came up today, that has always interested me, do the airlines deliberately overbook flights with the anticipation that some passengers won't turn up for the flight?

Cheers,

NoviceAngel

I think transatlantic flights via shorthaul 'holiday' flights are a different ball game. But I've also been puzzled by this since the likes of easyjet introduced paying for a set seat. If the seat has sold and the seat is allocated, then how does the system allow for the same seat to be sold twice?
Even if it did, what if both people then turned up with a boarding pass with the same seat number on it?

legal_magpie

Caz3121 wrote: »

the majority of airlines do this. They use software to analyse historic data of seats booked v's passengers turning up

This doesn't seem to happen when you book a package holiday as we usually do.

always best to check in online asap and not leave it till the airport

The problem with this advice is that some airlines insist on charging if you want to select a seat when you check in online. I deeply resent having to pay for this.

NoviceAngel

Mark2spark wrote: »

I think transatlantic flights via shorthaul 'holiday' flights are a different ball game. But I've also been puzzled by this since the likes of easyjet introduced paying for a set seat. If the seat has sold and the seat is allocated, then how does the system allow for the same seat to be sold twice?
Even if it did, what if both people then turned up with a boarding pass with the same seat number on it?

legal_magpie wrote: »

.........

The problem with this advice is that some airlines insist on charging if you want to select a seat when you check in online. I deeply resent having to pay for this.

Perhaps you have both answered my question, it would be highly unusual for every passenger to PAY for a pre-booked seat when checking in on-line, for those that don't then there's the sit anywhere attitude of Ryainair, although I think that's changed now? and the auto allocation of Jet2 that never automatically give you a window seat!

Perhaps then that some unallocated, check in at last minute seats are overbooked?

Can't someone that actually works for an airline come in and give us the low down on how this works?

Cheers,

NoviceAngel

ivanoe

Our flight from London to Verona was cancelled 19 hours before departure due to an air control strike, which however from a google search was advertised more than 1 week before and therefore we thing that the company could have had notified us before. In fact we came to know from friends of colleagues that people were informed much earlier than us from other flight companies.
As we needed to go to Italy in that exact date, we opted for the re-routing option but as there were no flight on the day to Italy, we had to fly to Innsbruck, as it was the closest foreign airport to Verona.
From there, we took the train Innsbruck-Venice but instead of stopping in Verona, to cut time, we got off at a station 30 minutes from Verona and had a car ride.
If we stayed on the train, we would still have arrived 40 minutes later compared to the cancelled flight. This is less than the 1 hour limit for compensation but I think it should be considered that we left 6 hours earlier than the scheduled flight and we were routed to a different destination.

Are we entitled to a compensation?
If yes, what kind of compensation are we entitled to?
Bus and train fares only or a fixed amount (which would cover for the half extra day off work)?

This is a tricky case because re-routing was to a different destination .

The company did not make us pay for the flight London - Innsbruck but I still think that we may be entitled to a compensation for such a journey.

Any help will be more than welcome.