Compensation for delayed flights Discussion Area

thepearce

topdoghoward wrote: »

My daughter flight today BMI flight BD2904 booked via BMI website, was delayed and flight was then code share with a much later flight UN353/BD2906, flight been delayed for 4 hours no information was provided at checkin and only a hand of passengers turned up for this flight.
My question is she entitle to compensation under EU Regulation 261/2004

I'm hoping to get that same flight on the 27th.

I (quickly) saw yesterday that there are some Russian regulations (Transport regulations 2007) that might be of use but IIRC it talked of the need for airlines to provide accomodation rather than comepnsation.

lifecaredotbz

Like thousands of others, my travel plans were disrupted today because my Iberia flt from LHR was cancelled. Earliest we can leave now is December 26th - after Christmas and after my daughter's birthday. I'm going to claim compensation under EU Regulation 261/2004 and of course they will hide behind 'extraordinary weather', but I do not accept that. Last Saturday, there was a heavy snow shower at Heathrow, coupled with below zero temp, which left us with _perhaps_ 3 inches of accumulation. This should have been easy for Britain's largest and most advanced airport to deal with. Since then, there have been rising temperatures and zero snow accumulation. According to the official Met forecast this morning, the snow depth at LHR is 1.57 inches and precip during the previous 12 hours was <0.003 inches. Temp was 0 at 8am this morning (it is now +3) How can this POSSIBLY be construed as extreme weather?? I'm looking for help on filing the right documentation, and I don't particularly want to pay £22.50 to RefundDesk who offer to send a template letter. Any help out there?

richardw

Have you got legal expenses cover with an insurance policy, if so have a read of the small print.

lizclassic54

lifecaredotbz wrote: »

Like thousands of others, my travel plans were disrupted today because my Iberia flt from LHR was cancelled. Earliest we can leave now is December 26th - after Christmas and after my daughter's birthday. I'm going to claim compensation under EU Regulation 261/2004 and of course they will hide behind 'extraordinary weather', but I do not accept that. Last Saturday, there was a heavy snow shower at Heathrow, coupled with below zero temp, which left us with _perhaps_ 3 inches of accumulation. This should have been easy for Britain's largest and most advanced airport to deal with. Since then, there have been rising temperatures and zero snow accumulation. According to the official Met forecast this morning, the snow depth at LHR is 1.57 inches and precip during the previous 12 hours was <0.003 inches. Temp was 0 at 8am this morning (it is now +3) How can this POSSIBLY be construed as extreme weather?? I'm looking for help on filing the right documentation, and I don't particularly want to pay £22.50 to RefundDesk who offer to send a template letter. Any help out there?

We have a similar problem. Our original BA flight from LHR (Sat 18th take off time 8,55) was cancelled at 2.40am.
We frantically re-booked when the web site allowed for Sunday 19th and then 22nd. All have been cancelled and we now have the possibility of booking for tomorrow or Christmas day!

The accommodation was booked separately as was ski hire (SnowRentals) . The accommodation providers YHA have been most understanding in offering us a full refund! The rental agents will deduct 5 EUR which is very kind.

Our holiday has been ruined and although we PROBABLY can fly tomorrow or Christmas Day everyone has lost the excitement of a Christmas ski holiday and would prefer to stay at home. However, I booked it all and have invested lost of emotional energy. I spoke with our insurers who say that they might compensate us for delay (but not if we do actually take a flight, albeit a week late!) however, I feel really annoyed that Willy Walsh stated on TV that on the 18th that the airport didn't close until 11.00am as OUR flight was cancelled hours before 8.55)
You mention compensation from the airline/BAA as a result of there mismanagement and I would love to find out how to claim for our ruined trip.

novelli

just bumping this to see if anyone can advise on wich parts of the ruling i should be quoting in my letter to thomas cook, i need them to know i mean business, so any advice on what i shyould be quoting and claiming would be much appreciated.

many thanks:mad:

novelli wrote: »

I will try and keep this as brief as possible. But if anyone has any advice on what we can do about our nightmare please let me know.

booked t cook holiday to goa nine months ago, booked special assistance at airports due to two disabled, one being a wheeelchair user.
outbound flight delayed by 12 hours due to snow, no vouchers given, in fact no info given, were told to check in as normal, which resulted in us hanging around airport for over 12 hours.
on checking in were told that we would get disabled assistance and someone would collect us from VIP suite at 11am(for 12.15 flight). by 11.30 nothing on board and no one had collected us. we went to departures, could find no one who knew anything, we then literally stumbled across a specuial assistance desk which no one had told us about, they gave us a bleeper which they said they would bleep us on when they were going to board us. They had no idea when the flight was going, it was still not even on the board. It was scheduled to leave at 6.55 am!!!
tried getting hold of thomas cook who just saisd they didnt know anything, eventually they said they had told service air in departurres what was happeneing, so went to them, they said t. cook had told them nothing!!! many passengers by this time were getting very peed off!!!
For the next few hours the lfight came up on the board, but the flight time simply kept changing to another hour forward. No rep or anybody came to explain what was happening, no food vouchers nothing.
eventually boarded at 4pm, didnt take off until 5.30 as plance had to be deiced again!!
all we were offered was one complimentry drink on aircraft.
on reaching goa, we discovered there were no walkways, just steep steps!! um wheelchair user???? we did explain when booking??
on asking crew how they were going to get my friend off the plane, they said oh the lad will carry her down steps!!!! little tiny indian boy. she ended up bumping down the steps on her bottom and spent the firsat week of her holiday recovering.
once reaching ther bottom of steps, she was placed in what can only be described as a typists chair on wheels and wheeled along the bumpy long runway!!! extremely embarrassing as the wheels on this chair were squeaking very loudly.
anyway we had our holiday and on the return flight once again there was a delay, not due to weather, we were given several reasons why, technical fault, earlier del;ayed flight etc. But the flight was due to leabve at 00.50 local time and didnt leave until 5.30am, again no explanations or vouchers etc and no way oif getting wheelchair users on the plane, so again my friend had to crawl up onto the plane. and was in agony for the whole journey.
but our night mare was only just beginning!!
due to land at gatwick at 10.30 am (4.5 hrs late), then got diverted to manchester due to snow at gatwick, before we landed manchester closed too, so circled above there for 2.5 hrs, finally landed and were herded onto coaches with no disabled access and not being told anything excelpt quick get on the coach!! 4.5 hr wait in goa, 12.5 hr flight, no food or drink apart from aircraft crap!!
driver of our coach stopped at warwick services for 30 mins, and said anyone not bk on here at 5.30 tuff i aint conting u on and off.
he reckoned we would reach gatwick around 7pm.
16 hours later we got to gatwick after having been stuck on the M40, the driver refused to stop for refreshments or for a break, he was texting and talking on his phone, there was no loo roll in the loo, it was icey cold in the coach and no blankets etc, no drinks or food!!!!
he clearly went over his hours and put all passengers at risk.
we were finally dumped at gatwick at 6am in the morning, somewhat shellshocked and having to then face a 3 hour drive home.

as far as i can see t cook were responsible for us until we reached gatwick, and they failed in their duty.

what grounds do i have for complaint/compensation.
cattle are treated better than we were.:mad:

novelli

Cityboy wrote: »

You (& your party) appear to have been subjected to some disgraceful treatment and, notwithstanding what I am going to state below, should address your comments to as senior a representative of Thomas Cook as you can. You may even have a case for compensation outwith the entitlements contained in EC 261/2004.

Under 261/2004 you are entitled to the following in the event of a delay or cancellation:

Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.

If you have receipts for any of the food/refreshments you bought, then that's a start and you should send copies of your receipts to TC recorded delivery along with your claim letter.

thanks for replying, so do i state in the letter that i am citing article 9 of the EC 261/2004 (hows best to word that bit).
do i mention human rights act and disability discrimination as well, or are we best just getting a solicitor to act for us as a group??

I feel so strongly about this and want to make sure i get it right and get taken seriously by them.

many thanks:money:

edinburgh12

My flight from Glasgow to pakistan was delayed 12 hours at first point,airline provided hotel room but no food,(main meal and breakfast paid by me)went to check in 4am I have been told other five hours delayed.this time I missed my connection flight.asked for refund cos I wanted to travel by other airline which will take me direct to final destination. they offered me refund minus £150 for their cost involved.wrote a letter giving them two weeks for full refund but received no reply.can any one advice me what to do? take less refund and claim insurance.air line said we cant give full refund as it was a mechanical break down which is not our fault.(I cancelled that ticket and fly with emirates)thanks in advance for any advice

lizclassic54

lizclassic54 wrote: »

We have a similar problem. Our original BA flight from LHR (Sat 18th take off time 8,55) was cancelled at 2.40am.
We frantically re-booked when the web site allowed for Sunday 19th and then 22nd. All have been cancelled and we now have the possibility of booking for tomorrow or Christmas day!

The accommodation was booked separately as was ski hire (SnowRentals) . The accommodation providers YHA have been most understanding in offering us a full refund! The rental agents will deduct 5 EUR which is very kind.

Our holiday has been ruined and although we PROBABLY can fly tomorrow or Christmas Day everyone has lost the excitement of a Christmas ski holiday and would prefer to stay at home. However, I booked it all and have invested lost of emotional energy. I spoke with our insurers who say that they might compensate us for delay (but not if we do actually take a flight, albeit a week late!) however, I feel really annoyed that Willy Walsh stated on TV that on the 18th that the airport didn't close until 11.00am as OUR flight was cancelled hours before 8.55)
You mention compensation from the airline/BAA as a result of there mismanagement and I would love to find out how to claim for our ruined trip.

Having tried to rebook our flights (called the 0800 number) and been told that I had the wrong "class of ticket" and to obtain a refund and rebook new tickets, I then got reservations to book flights for my chosen dates (half term) using my original booking reference.

If I had listened to BA supports' suggestion my £340 booking would have been refunded and my new booking would have cost £1100. The date change kindly processed by BA reservations was FOC and saved my ££££
Lets hope for snow in February but only in Switzerland!
Does anybody know if I can still claim any compensation? Thank you in advance

dmg24

lizclassic54 wrote: »

Does anybody know if I can still claim any compensation? Thank you in advance

No you can't, don't be so silly.

2sides2everystory

Distress and Inconvenience (D&I)? Must be worth at least as much as a misprinted Santander bank statement ... Or is that silly too?