Compensation for delayed flights Discussion Area

andykn

Cityboy wrote: »

Depends where you were flying to. Your arrival airport may also have been affected by the wintry weather.

We were flying to Houston, not affected. BA cancelled all flights from 10:00 to 17:00 Sat 18th in advance, other airlines were still flying until the airport shut. Our flight was at 10:50.

Toothfairy4

Hi everyone, I flew from Gatwick - Belfast International with Easyjet on 23rd December. Scheduled to leave gatwick at 08:30, in the end we didnt leave until about 13:30 (5 hours delay). We were told when we got on the plane that the reason for delay was that the plane that was supposed to take a flight from gatwick-amsterdam had broken down so they gave them our plane, meaning we had to wait til it got to amsterdam and back before our flight could leave. Do I have any case for a claim? Many Thanks.

Minihauk

My friend and I flew from Heathrow on 23 December with TAP to Faro via Lisbon. Heathrow was chaotic. There were bouncers outside who would not let us into terminal 1 - we had to wait outside in the marquees. We were given no information or updates and kept asking when we could go through into the terminal. With just an hour until our departure tiime we were still outside, so I called my daughter and asked her to check on the website for details - it was showing a half hour delay but check in was open. We asked to go in again and were again turned away. After another half hour we pushed our way through with some other people wanting the same flight and when we got to the door were told to run to check in as they were boarding the flight. We managed to check in and got through security, then were told to run to the gate as the flight was ready to depart! We ran, and the plane was full, three people got on with us, the doors were closed and we took off. (no time to use the toilets in the terminal, let alone shops).
We had a tight turn around in Lisbon, and duly arrived in Faro at about 11:30pm. Waited at the carousel, but no bags - they didn't arrive. We reported it and were sent to our hotel and told not to expect them before Xmas. Cutting a long story short, they finally turned up at 5:45pm on Xmas day, then most of the contents were wet - we had two days with only the clothes we stood up in - we went and bought clean underwear and toiletries. When we finally got home and unpacked ALL my belongings were wet again.
Can anyone advise me how to proceed with claiming for our losses?
Thank you for reading.

Tduarte

Hello,

My friends and I had a flight booked on Easyjet, number 7996 at 7.25pm, to depart from Barcelona to Lisbon on the 2nd of January and when we arrived at the airport about 3 hours before the flight we were told that it had been cancelled due to "Crew issues".
We were then booked on a flight to depart today, 3rd of January at 6.55pm, and sent to an hotel for the night.

Can anyone help me by confirming that we can claim a compensation and what is necessary to do so?

Afterall we all had to miss a day of work and placed our jobs at risk.

We all asked for a justification paper to present at our jobs and it mentions exactly "Crew Issues" so I believe their justification is not under the conditions which allow them not to pay the compensations.

Best regards and thank you in advance

pacha75

Anyone have any experience claiming from Air france for delayed flights in any EU jurisdiction?

I have a case in which my connecting flight from LHR made me miss my flight to Brasil. They put me on another flight 24 hours later so I got there 1 day after expected.

I have written to air france and all they want to do is reimburse for expenses and give me a whopping 5000 miles. My flight was delayed for "technical reasons" and thus air france claims it does not need to pay compensation.

Thanks

strawberryberry

Our recent flight from manchester to tenerife was delayed for almost 48 hours due to mechanical failures , eventually a new plane was obtained.
Flight number TCX532K
Scheduled departure 16.20 hrs 18th december
Actual departure 12.15 hrs 20th December

We had booked an all inclusive so missed out on 2 days of food and booze, sun and sleep.
This was via teletext holiday we thought as a package but when docs arrived everything was priced seperate.

Collected from airport letter from thomas cook apologising for delay and giving details of flight the wording reads -
below is comfirmation of your flight imes incase you hold travel insurance that covers you for delays.......obtain a claim form from your insurance company. :mad:

Our 12 month insurance ended 18th Dec Midnight and the new one started on the 19th 00.01 with a different company.
So the delay was bang in the middle .
Rang first insurance company FLEXICOVER DIRECT DONT COVER FOR DELAYS AT ALL SO BEWARE :eek:

I have made a note of and read 261/2004 but would like to know who to claim from now and what to say in the letter is there anything standard, what should i claim for.

I am also claiming for 2 79 year olds and they would not want the hassle or time taken of going to court or waiting for regulations to be altered, they want an easy life at their age.;)

Any help much appreciated.

themilkman23

Evening all.

We flew from Heathrow on 15th December to Las Vegas with BA.

We were due to return at 9pm of Sunday 19th but received a text message and email from BA advising us that the flight was cancelled and to ring a number given or go on their website to rebook.

We tried to rebook on their website but the flight was still showing as 'live' but would not let us check in (even though we were within the 24 hours before the flight which they say you can check in). Because of this it would not let us rebook.

We tried ringing the number given but everytime we did it said 'Due to high call volumes they were not able to take our call and to try later'. With this the call would hang up. We kept ringing on the Sunday but was given the same message. The lines closed at 10pm but said they were open at 7am in the morning so made sure to wake up and call but unfortunately the same message was playing.

So we packed up and went to the airport - bad move as there was no one there at all from BA and obviously none of the other airlines could give us any info. Virgin did have a letter on their checking in desk stating that any passengers with cancelled flights should make their way to the Tropicana where their room and food would all be paid for.

So we left the airport and checked ourselves back into the hotel. We checked the BA website and even though the flight should have flown 15 hours earlier it was still live on the website.

36 hours after being told the flight was cancelled and after 2 hours on hold we eventually got through to BA and was advised the the earliest they could book us on a flight was the 24th (which would get us back into Heathrow 3pm on Christmas day). I asked why they could only offer this when there were seats showing on their website for a flight on the 22nd. I was told that these seats were only 1st class and under no circumstances would anyone be upgraded to these and they will only be filled if someone purchases these seats. I questioned if they were happy for the plane to leave with empty seats whilst people were stranded and was told 'That is BA's policy - yes.'

I then said that there were seats also showing for the 23rd that were the same price as the seats already offered for the 24th to which to reply was '*sigh* I have availability for the 23rd' to which we were then booked onto.

So am just wondering what exactly we are entitled to. When I questioned the operator what we could claim for she wasn't exact and just told us to keep hold of our receipts. So am guessing the minimum we can claim back is the hotel fees for the extra nights and also what we spent on food for those days.

If once we were cancelled we could speak to someone and then get booked on another flight home I wouldn't be bothered to try and get anything else but to not have the capability to take the calls of the people they have stranded for almost 2 days after the flight was cancelled is not really acceptable in my opinion. Especially since there were a couple we met at the airport who flew with Virgin managed to get through to them om Monday morning after 5 mins on hold. So after 15 mins on the phone they were rebooked on a flight on the Wednesday.

Voyager2002

pacha75 wrote: »

Anyone have any experience claiming from Air france for delayed flights in any EU jurisdiction?

I have a case in which my connecting flight from LHR made me miss my flight to Brasil. They put me on another flight 24 hours later so I got there 1 day after expected.

I have written to air france and all they want to do is reimburse for expenses and give me a whopping 5000 miles. My flight was delayed for "technical reasons" and thus air france claims it does not need to pay compensation.

Thanks

I am in a similar situation, except that Air France claim that they are not obliged to pay compensation for delays. I suggest that you contact the AUC: a letter from them would be useful if it ever comes to court.

Just a thought: does the fact that you arrived in Brazil on a flight with a different number from that on which you were booked mean that you could claim for denied boarding, or something other than a simple delay?

strawberryberry

Thanks for the reply cityboy - should i just write to Thomas cook and quote the number 261/2004 and ask for compensation - should i put in an amount or list grievences.
I am not sure how to word the letter or what to ask for - dont want to write a 4 page lettter about the whole situation to them which i could easily do with the way we were treated but can do that if you think its best.
Any one had any payment for delays from thomas cook ? or is this a dead loss ?

novelli

i am about to do a complaint to thomas cook, with delayed flights being just one of the issues.
Im having the same prob of not really knowing how to word it and what to quote from the rulings etc, especially as there are so many issues we need to complain about, but im definently gonna give it a go cos the way we were treated is disgraceful.
does anyone know if there are any rough template letters anywhere, i want them to know we mean business and will not let the matter drop.
:beer: