Compensation for delayed flights Discussion Area

richardw

Disappointing that they didn't give it to you in writing.

Talk to people on the flight in the morning and share names and addresses, enjoy the holiday, and then sort it out in January.

dzug1

richardw wrote: »

looks like recital 15 of http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML

It is - copy and paste

novelli

I will try and keep this as brief as possible. But if anyone has any advice on what we can do about our nightmare please let me know.

booked t cook holiday to goa nine months ago, booked special assistance at airports due to two disabled, one being a wheeelchair user.
outbound flight delayed by 12 hours due to snow, no vouchers given, in fact no info given, were told to check in as normal, which resulted in us hanging around airport for over 12 hours.
on checking in were told that we would get disabled assistance and someone would collect us from VIP suite at 11am(for 12.15 flight). by 11.30 nothing on board and no one had collected us. we went to departures, could find no one who knew anything, we then literally stumbled across a specuial assistance desk which no one had told us about, they gave us a bleeper which they said they would bleep us on when they were going to board us. They had no idea when the flight was going, it was still not even on the board. It was scheduled to leave at 6.55 am!!!
tried getting hold of thomas cook who just saisd they didnt know anything, eventually they said they had told service air in departurres what was happeneing, so went to them, they said t. cook had told them nothing!!! many passengers by this time were getting very peed off!!!
For the next few hours the lfight came up on the board, but the flight time simply kept changing to another hour forward. No rep or anybody came to explain what was happening, no food vouchers nothing.
eventually boarded at 4pm, didnt take off until 5.30 as plance had to be deiced again!!
all we were offered was one complimentry drink on aircraft.
on reaching goa, we discovered there were no walkways, just steep steps!! um wheelchair user???? we did explain when booking??
on asking crew how they were going to get my friend off the plane, they said oh the lad will carry her down steps!!!! little tiny indian boy. she ended up bumping down the steps on her bottom and spent the firsat week of her holiday recovering.
once reaching ther bottom of steps, she was placed in what can only be described as a typists chair on wheels and wheeled along the bumpy long runway!!! extremely embarrassing as the wheels on this chair were squeaking very loudly.
anyway we had our holiday and on the return flight once again there was a delay, not due to weather, we were given several reasons why, technical fault, earlier del;ayed flight etc. But the flight was due to leabve at 00.50 local time and didnt leave until 5.30am, again no explanations or vouchers etc and no way oif getting wheelchair users on the plane, so again my friend had to crawl up onto the plane. and was in agony for the whole journey.
but our night mare was only just beginning!!
due to land at gatwick at 10.30 am (4.5 hrs late), then got diverted to manchester due to snow at gatwick, before we landed manchester closed too, so circled above there for 2.5 hrs, finally landed and were herded onto coaches with no disabled access and not being told anything excelpt quick get on the coach!! 4.5 hr wait in goa, 12.5 hr flight, no food or drink apart from aircraft crap!!
driver of our coach stopped at warwick services for 30 mins, and said anyone not bk on here at 5.30 tuff i aint conting u on and off.
he reckoned we would reach gatwick around 7pm.
16 hours later we got to gatwick after having been stuck on the M40, the driver refused to stop for refreshments or for a break, he was texting and talking on his phone, there was no loo roll in the loo, it was icey cold in the coach and no blankets etc, no drinks or food!!!!
he clearly went over his hours and put all passengers at risk.
we were finally dumped at gatwick at 6am in the morning, somewhat shellshocked and having to then face a 3 hour drive home.

as far as i can see t cook were responsible for us until we reached gatwick, and they failed in their duty.

what grounds do i have for complaint/compensation.
cattle are treated better than we were.:mad:

pattigwueglos69

Having boarded VS45 at Term 3 Heathrow on 18 Dec.we sat there for 6 hours before being told our flight was cancelled.
Where do we stand on claiming a refund and who from??
Booked flight,transfer to hotel in New York,Q.Mary2 cruise all with Virgin Holiday Cruises but they say we should claim off our own travel insurance..can this be correct l would have thought Virgin should refund us for our total package?
All a terrible muddle - have had email from Virgin Atlantic telling us to go back to Term 3 to collect our baggage whilst Virgin Holidays tell us our bags are still on the aircraft due to the seal to the luggage compartment being frozen!!And Heathrow not letting people into terminal buildings anyway!
Can anyone help & tell us what we should do to get our money back please

richardw

Was it a brochure package holiday?

novelli

mine was a deal advertised in t cook window.

thks

billlew

Cityboy wrote: »

As Voyager2002 has already stated you may have a claim for delay dependent on the total time of delay and the exact cause of that delay.

Furthermore, you are entitled to compensation for the downgrading under EC 261/2004 (http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML) as follows:

Article 10
Upgrading and downgrading
1. If an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may not request any supplementary payment.
2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse
(a) 30 % of the price of the ticket for all flights of 1500 kilometres or less, or
(b) 50 % of the price of the ticket for all intra-Community flights of more than 1500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometres, or
(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.

Your claim for this is against the airline (Monarch). You are owed 75% of the total cost of the fare for the downgrading.

There is no defence for the airline in cases of downgrading, it is fact that you had booked one class of seat and were refused that class and put in a lower class so the compensation is quite straightforward to calculate if you know what you paid for that leg of the trip.

Post back with more details and any more questions.

The cost breakdown was as follows:-
Adult Price 2 459.00 918.00
Atol Protection 2 2.50 5.00
Flight Supplement 2 129.00 258.00
In Flight Meals 2 6.99 13.98
Premium Air Passenger Duty 2 150.00 300.00
Price Adjustment 2 -421.00 -842.00
Credit Card Charge 1 14.69 14.69

Total 667.67

Is it 75% of the total cost?

Reason for Delay was Gatwick was closed due to weather on the Thursday, reopened on the Friday with the flight being rescheduled for 1350 on the Friday (24 hours late), with it finally taking off just after 1600, sat in plane for 2 hours waiting for baggage to be loaded and de-icing.

On the Monarch Letter

"As you are aware, due to Gatwick being closed due to severe weather conditions and the subsequent operational changes within our flying programme, your flight will now operate on a Monarch Airlines Airbus 300 instead of the planned Airbus 330. Your flight will be operating through Bahrain to uplift fuel."
It goes on to tell you to contact the organisation who you purchased the tickets from to claim any refund that may be due.

Many thanks

topdoghoward

My daughter flight today BMI flight BD2904 booked via BMI website, was delayed and flight was then code share with a much later flight UN353/BD2906, flight been delayed for 4 hours no information was provided at checkin and only a hand of passengers turned up for this flight.
My question is she entitle to compensation under EU Regulation 261/2004

billlew

We were downgraded on the outward leg only, so is it 75% off half of the fare?

billlew

On the delay compensation, part of the claim, what regs do we claim under?
At the airport check in desk, we were given 2 £15 food vouchers at about 1500, we used one to buy food that evening and when buying food early the next morning, the voucher was refused because it was dated the previous day. This was the sum total of the care provided.
When we left for the airport, the advice was that it was reopening at 0600 on the Thursday. We had a 230 mile drive through the snow from Grimsby (left at 0200). We found out via the radio at 0700 that it was shut for a further day.
Once again any help or advice much appreciated.