Compensation for delayed flights Discussion Area

NoviceAngel

BetterLate wrote: »

Unfortunately this information was supplied via a NWNF company.

I'd just add that perhaps some NWNF companies want the obvious 'easy to win' cases anything that requires some actual real legal work - well ditch the claim. Feels a bit like boiler replacement or PPI!

Vauban has given good advice re - Bott & Co

Vauban

Vauban wrote: »

I would drop Bott a line - for the sake of an email, you may get rather more joy.

Not all NWNF companies are the same.

Incidentally, I'm not sure I would entirely trust a legal judgement to claim4flights, when they boast on their website that "We won’t get solicitors involved unless!we need to. They often slow the whole process down." Hmmm ...

Jadamsky

My husband and I were delayed by 3 hours on a Monarch flight from Luton to Dalaman, Turkey, due to a technical issue. I saved our boarding passes, the letter given out by the handlers, acknowledging the problem and then submitted a claim via the Monarch website. I received an irritating response from the airline saying that due to the appeal to the legislation, our application was put on hold until October.
A couple of weeks ago I read on MSE that the challenge had been overthrown and that we should be pushing for resolution. I sent a new email to Monarch, with the claim reference number and got a standard response saying it could take 6 weeks to process the claim. However in less than a week, they have got back to me saying I can expect a cheque for £313.79 (the equivalent of 400Euros). :T
That's just for me-I'm expecting that my other half will get the same. So don't give up! Thanks to MSE as always for really useful and clear info!

BetterLate

I will contact Bott & Co - I did find it odd that my NWNF firm had not come across the Gibraltar hiccup before - am I the only person claiming for a Gib-UK flight or vice versa? That's even more strange. Will let you know the outcome. Thanks everyone.

Vauban

Best of luck - and do let us know what they say.

Big_Nige

Help please. We flew from Chicago to Heathrow on BA. flight from Chicago was late in departing due to "catering issues" ( not enough meals on board). When we arrived at LHR there was no driver to drive the stairs to the plane. We missed our connecting flight to Glasgow & had to get the next place 3.5 hours later. Would we be entitled to compensation ? Thanks in advance.

JPears

read the guide/faq and sticky at top of board.....

Vauban

Big_Nige wrote: »

Help please. We flew from Chicago to Heathrow on BA. flight from Chicago was late in departing due to "catering issues" ( not enough meals on board). When we arrived at LHR there was no driver to drive the stairs to the plane. We missed our connecting flight to Glasgow & had to get the next place 3.5 hours later. Would we be entitled to compensation ? Thanks in advance.

Most probably. What was the delay incurred at each stage? My guide explains next steps.

HAVEFAITH

Our flight with Ryanair was delayed by more than 3 hours and they have confirmed this also.

Yet this is the reply we got from them:

"We regret that there is no refund due on this booking because the flight has been utilised.

Please check the booking reference and re-apply if you have applied for a refund on the incorrect reservation.

We hope the above has clarified this matter."

What is my next step please? I have written back and as yet no reply.

NoviceAngel

HAVEFAITH wrote: »

"We regret that there is no refund due on this booking because the flight has been utilised

You are not asking for a refund of the flight you are asking for compensation under the EC261/2004 regs, follow Vaubans guide and visit the Ryanair thread for further info on how to pursue your claim.