Compensation for delayed flights Discussion Area

Caz3121

Deleted_User wrote: »

How do claimants get evidence of boarding passes etc if they no longer have them?

this is covered in Vauban's guide in the Sticky

[Deleted User]

post deleted. Found what I needed.

SammyJ1505

Hi,

Back in May 2010 my husband and I were due to travel from Valencia to London but our flight was cancelled. We had just been stuck in Australia because of the Icelandic volcano for two weeks and Easyjet weren't able to put us on another flight for two or three days. So we paid about €400 euros each for a flight the next morning from Alicante.
I know understand that we are entitled to the €250 each on top of the refund we were given, but my question is, given that Easyjet couldn't get us back for 2-3 days, can we claim the cost of our alternative flights from them?
Grateful for feedback.

HKAHKA

Vauban wrote: »

Viking Hellas went bust. So if you flew with them as the operating air carrier, then you have no claim. If you definitely booked tickets with Cyprus Airlines, and they "wet leased" the airplane (unlikely if you have Viking Boarding Passess) you might do.

There is no problem with only claiming for some of your party. But I actually don't think you have a claim, because I suspect your operating airline went bust.

The reason now given is "Our Flight Investigation report states that there were inbound Air Traffic Control restrictions due to low visibility, which caused rotational delays in the morning". Is this a good enough reason to refuse compensation? Is there any way of checking there was this low visibility problem independently?

HKAHKA

The reason now given is "Our Flight Investigation report states that there were inbound Air Traffic Control restrictions due to low visibility, which caused rotational delays in the morning". Is this a good enough reason to refuse compensation? Is there any way of checking there was this low visibility problem independently?

Caz3121

HKAHKA wrote: »

The reason now given is "Our Flight Investigation report states that there were inbound Air Traffic Control restrictions due to low visibility, which caused rotational delays in the morning". Is this a good enough reason to refuse compensation? Is there any way of checking there was this low visibility problem independently?

you can look at flightstats and check whether other flight arrivals were affected on the same date at the same airport - details in the FAQs

joeyjoejnr

I sent Ryanair a letter about my flight that was delayed by 15 hours on the 10th March 2008.

They replied saying that I agreed to the below, meaning I had to complain within 2 years. Seeing that this new ruling didn't happen until after then should I continue to chase up with the CAA?

15.2 LIMITATION OF ACTIONS
Any right to damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.

111KAB

joeyjoejnr wrote: »

I sent Ryanair a letter about my flight that was delayed by 15 hours on the 10th March 2008.

They replied saying that I agreed to the below, meaning I had to complain within 2 years. Seeing that this new ruling didn't happen until after then should I continue to chase up with the CAA?

Actually now 6 years however Ryanair have delayed matters to their advantage as you are now out of time.

Vauban

Yep - definitely out of time. But interesting to see them try the T&Cs route which, as I've said before, might have some merit to it ...

joeyjoejnr

According to the website:

The cut-off is 2005, but it's harder for flights before 2008
You can apply for compensation for any past cancellations, stretching back as far as February 2005.

Yet in England, Wales and Northern Ireland, due to the statute of limitations, if you need to take the airline to court to get the cash (not too common, don't be unduly worried) then you can only go back six years. In Scotland, it's five years. So older claims can be tricky.

So I'm hoping I am ok. Anyway, I've e-mailed the European commission so waiting to hear back from them