Compensation for delayed flights Discussion Area

skint_rosie

In Dec 2008 myself and my daughter returned on a package tour from Egypt. They made an unscheduled stop to refuel in France, which took a while and took the crew over their flying time. They said we would have to stay overnight and they would fly us out in the morning. The crew left to get their sleep and a coach (1 coach only) was put on to take all the passengers to a hotel. No staff remained, no-one told us where the hotel was, the airport closed down as it was night time, so we were told to wait in a freezing cold area, with no Euro's, no heat, no refreshments, no information and no staff. The coach could only take one group at a time on a 1 hour round trip. After 3 hours in the freezing cold we eventually got to the hotel, stayed overnight and got return flight next morning. We were told verbally that as transport and a hotel was provided we couldn't claim so we didn't.

What do you think are our chances of claiming now? Advice very welcome.

glentoran99

Why did they have to refuel? adverse weather? if so then you possibly dont have a claim

Caz3121

skint_rosie wrote: »

What do you think are our chances of claiming now? Advice very welcome.

you would need to act quick as you only have a few weeks until you are out of time.
Read Vauban's guide linked in the "Please read before posting" sticky
then, if you have further questions, post on the relevant thread for the airline (if they still exist)

Vauban

Interesting write up of the Huzar decision by the reputable law firm Kennedy's: http://www.kennedys-law.com/article/appealhuzardawson/

atters1

Any advice would be very welcome, firstly as to whether fan damage is an extraordinary circumstance and secondly advice on where to find the truth. My party arrived at Faro Airport on 10th July 2010 for the 11.35 flight (ZB581) to Manchester Airport. On arrival at the airport we were handed a letter addressed to passengers of flight ZB595 to Manchester Airport which was scheduled to leave at 19.00 later that evening. The letter stated that flight ZB595 was cancelled due to operational requirements and that passengers of ZB595 would be combined with my flight, ZB581, on a larger Airbus 330. No mention of any problem with our aircraft.

I believe our flight was delayed because we had to wait for passengers of ZB595 to arrive at the airport and join us on a larger aircraft and for that aircraft to complete a previous rotation and not because of the excuse given by Monarch which was;

Our records show that the aircraft originally scheduled to operate your flight suffered fan damage in the number two engine. Engineers were called to the aircraft and after running diagnostic checks declared the aircraft unserviceable until a new engine could be fitted. As a result of this unexpected problem the aircraft could not operate your flight for safety reasons. In order to reduce the length of your delay and minimise the disruption to passengers, passengers on your flight were transferred to the first available aircraft from within our fleet. It was unfortunate that despite our best efforts we were unable to transfer passengers on your flight to an aircraft chartered from a third party carrier, as would be our aim in circumstances such as this.

Does anyone know where you can find out the real and truthful reason why flights are delayed? You can't trust the airlines, especially Monarch.

things_are_complicated

Hi

Ryanair rejected my claim due to extra ordinary circumstances how do I find out what the circumstance was or can I go no further with my claim ?

At the time in the airport we were advised it was a technical fault


Please help

Thanks

111KAB

things_are_complicated wrote: »

Please help

Thanks

Should be on Ryanair thread however perhaps you would be good enough to explain which part of the sticky >

https://www.dropbox.com/s/w6hmpy5ysxpck6k/Vauban%27s%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf?dl=0


you did not understand????

m17mat

Hi. My first time on here, please be gentle! I'm trying to establish if the airline I recently travelled with falls under an EU airline. In a nutshell, the aircraft due to operate my flight from Guernsey to Jersey with Blue Islands developed a technical problem, and consequently it was switched to a smaller aircraft. As there were not enough seats, we were involuntarily bumped onto the next flight arriving to Jersey just over 3 hours late. As the Channel Islands seem to fall outside the UK, I was wondering on their status in relation to flight delays....? Many thanks

Caz3121

suziequ wrote: »

We flew with Germania to Zante in June last year. We dont have our boarding passes, any idea how we go about proving that we checked in, also how do I get proof that our flight arrived more than 3 hours late, the departure was delayed by 3 hours 27 mins.

Many thanks in advance :):)

All the information you need is in Vauban's guide in the FAQs

Baldy27

Hi,

I went on holiday in July 2010 and with the recent ruling stating you can claim if your flight was delayed, I am trying to take advantage of this.

When returning from Zante our plane “didn’t turn up and they had to send another one from Manchester to get us” The delay was 6-8 hours.

The problem now is the company we booked with (Kiss Flights) and the airline we flew with (Viking Airlines) have both ceased and gone into administration.

I am wondering who I claim from and if it’s possible. The company does have an ATOL number and was covered when the issue occurred.

I have checked flightstats but this has no record of the flight existing.

I have contact CAA and await a reply.

Company: Kiss Flights
Airline: Viking Airways

Date Of Travel: 4th July 2010
Date of Retutn: 11th July 2010 (this was the delay)


Any help would be appreciated.