Compensation for delayed flights Discussion Area

David_e

asda12 wrote: »

I have now wrote to jet2 twice. Each reply is the same we can't have anything back. Do you think it's still worth perusing ? At least we got our holiday and arrived safely.

On 6th February, Vauban responded to your earlier post by saying: "Yes you can. Have a read of the jet2.com thread, especially the FAQs on page one ".

I suggest that you follow his advice - or let it go.

Vauban

asda12 wrote: »

I have now wrote to jet2 twice. Each reply is the same we can't have anything back. Do you think it's still worth perusing ? At least we got our holiday and arrived safely.

If you think that getting there safely is reward enough, then it sounds like you're not especially motivated to take it any further. You could always engage Bott or another decent NWNF company if you want someone to take it on for you.

Vauban

For those who want a quick 'n' dirty understanding of the current state of play for flight delay compensation, and whether technical issues can be determined as "extraordinary", you could do worse than read the following:

http://buyingbusinesstravel.com/feature/0722271-legal-issues-compensation

I personally thought that the last sentence was extremely well put:

... it is ironic that the CAA is working on clarifying which safety defects might amount to extraordinary circumstances, while the latest legal decision appears to suggest that none are likely to qualify.

Quite.

wrightydm

Hi all. Myself My husband and two young children were delayed 5 hours coming home from turkey. I have been refused compesation twice so contacted the caa and they are in agreement vthat the airline should pay as it was not extraordinary circs. What is my next step, would it b small claims courts . Thanks in advance x

wrightydm

Hi all. Myself My husband and two young children were delayed 5 hours coming home from turkey. I have been refused compesation twice so contacted the caa and they are in agreement vthat the airline should pay as it was not extraordinary circs. What is my next step, would it b small claims courts . Thanks in advance:money: x

111KAB

wrightydm wrote: »

Hi all. Myself My husband and two young children were delayed 5 hours coming home from turkey.

Please do not double post and go to correct thread first > https://forums.moneysavingexpert.com/discussion/4384693

gemmac1983_2

Hi, can anyone help? I had a 12 hour delay on a flight back in May 2008 and submitted the initial letter as recommended on here but Thomas Cook claim they cannot find any record of me, despite providing name, address, dob, date of holiday, destination, hotel etc. Unfortunately I do not have the tickets or emails still so cannot provide any of the items they are requesting. Is there anything I can do? Surely they should be able to trace me through my name, dob etc? Thanks in advance

Alan_Bowen

If you do not issue legal proceedings within the next month, you will have run out of time anyway. Six years is the absolute limit, do you know the date of the delay, if so check Flightstats which may have flight number and length of delay and issue your proceedings straight away. Full details of how to do so can be found in the FAQ on the main Thomas Cook thread

greentea123_2

Hi, please see my post copied from Consumer Rights forum for details of what happened with my Ryanair flight to Malaga Sep last year:

Hi

I saw that show with Martin on a few weeks ago & recall it being said that if your flight is delayed more than 3 hours you're entitled to £200 compensation. I was kept sat on a stationary flight (going to Malaga) for more than 3 hours back in Sep last year. However if I go through the EU261 claim link to fill in a claim it starts asking me for info on what hotel I had to book into etc. etc., the flight left eventually but after 3 hours, even if I had wanted to book onto another flight I couldn't have as they wouldn't let us off the plane (despite the delay supposedly being due to a 'slight fume smell'?!)

I've also gone through another claim link on the Ryanair site but this was a bit ago only to get an email from them just saying I'm not entitled to anything because the 'flight has been utilised' (?!)

I've tried emailing their customer services email but get an automated response which is not helpful at all.

Surely I should still be entitled to this compo even though I didn't have to book in anywhere etc (well like I say, I COULDN'T COS WE WEREN'T ALLOWED OFF THE PLANE), what's the best thing for me to do to get this?

That claim site they've set up & their email communication is useless. I can't find a postal address either and don't want to spend a fortune starting ringing numbers if it's unlikely to get me anywhere.

Can anyone help? It would be much appreciated!

I've just actually had a reply to an email I sent, which is the following:

Dear Customer,

Thank you for your email.

Following your recent correspondence, regarding booking confirmation number PF3D6P.

On behalf of Ryanair, we sincerely apologise for the delay to your recent flight. Unfortunately, this flight was delayed due to an unexpected safety/technical problem with the aircraft due to operate your flight. It was necessary to delay the departure of the flight until the fault was rectified and the aircraft legally cleared for operation by our Engineering Department.

Ryanair is committed to providing punctual services for all passengers and continues to be the No. 1 on time airline in Europe with the fewest flight delays, as detailed in audited statistics issued by the UK Civil Aviation Authority. Notwithstanding the above, there are situations, which are outside of the control of an airline such as unexpected flight safety problems that affect the on time performance of our flight operation.
EU261/2004 requires airlines to provide the Article 14.1 notice at the point of check-in and to distribute the Article 14.2 notice during a flight disruption. However, in order to ensure that the we are compliant with EU261 at all times Ryanair has for some time provided the Article 14.2 notice (in the relevant language) when passengers check in online. This gives them ample opportunity prior to their trip to review and to have access to the written notification of their rights at all times.
Below are the details of how passengers are advised of their rights under Article 14 of Regulation 261/2004

• The wording of EU261/2004-Article 14.1 is printed on each passenger’s online boarding passes in the relevant language.

• At the point of check-in online all passengers are provided with a direct link to EU261/2004 Article 14.2 in PDF format

• Passengers confirm receipt of EU261/2004 Article 14.2 notice prior to checking- in on line.

• Article 14.2 notice is available on our website at all times

• A link to the Article 14.2 notice is included in our website flight disruption notices on [ryanair site]

A link to the Article 14.2 notice is included in the flight cancellation email sent to affected customers

• In addition the Article 14.1 is displayed at Ryanair Bag Drop Desks

• In addition the Article 14.2 is distributed by airport staff in the event of a flight cancellation or delay over 3 hours.

We can assure you that Ryanair took all reasonable measures to prevent this flight delay, which was caused by an unexpected aircraft safety/technical problem (extraordinary circumstances). Please note that when flights are delayed for reasons outside of the control of an airline, monetary compensation is not applicable under EU Reg. 261/2004.
We again sincerely apologise for the delay to your flight, however given the above we are unable to offer any further reimbursement.


Kind regards
Miki
Ryanair Customer Service

...


Is that true? Bit highlighted in red. Thing is, they didn't even offer us a chance to get off the plane if we had wanted to, nor did they offer refreshments or anything!

Sorry this is a lot to read... many thanks in advance to anyone who can help! :money::):beer:

JPears

greentea123 wrote: »

Hi, please see my post copied from Consumer Rights forum for details of what happened with my Ryanair flight to Malaga Sep last year:
I've just actually had a reply to an email I sent, which is the following:

...


Is that true? Bit highlighted in red. Thing is, they didn't even offer us a chance to get off the plane if we had wanted to, nor did they offer refreshments or anything!

Sorry this is a lot to read... many thanks in advance to anyone who can help! :money::):beer:

Read my sig below and indeed the thread at the top of the forum board......