Compensation for delayed flights Discussion Area

Sean123_2

I recently organised a trip for 16 people and the return flight was delayed for nearly 6 hours.

I booked the 16 people onto the flight using my own card over 10 booking - can i do all of my 10 bookings on one letter citing all the booking reference numbers and passengers or should i do one letter per booking ref?

Thanks.

David_e

Sean123 wrote: »

I recently organised a trip for 16 people and the return flight was delayed for nearly 6 hours.

I booked the 16 people onto the flight using my own card over 10 booking - can i do all of my 10 bookings on one letter citing all the booking reference numbers and passengers or should i do one letter per booking ref?

Thanks.

One letter will suffice. If it comes to making a court claim, you can do either one claim or 16 but a single claim should probably be made by all not you "on behalf of" the others. At best, the latter is a grey area although it's less critical if you are not up against the 6 year time limit.

Sean123_2

Ok thanks.

Pegsw

This is the letter I received after I tried to claim money after a cancelled flight due to technical issues.
Is there truly any point in trying to get money back as they seem to have an excuse for everything and their flights are delayed at least once a month due to technical problems:

Re: BE542 Norwich to Edinburgh 24th February 2014

Thank you for your email of the 27th February and I apologise for the delay in response.

I note your comments regarding the above cancelled flight and I fully appreciate the inconvenience caused. The flight was cancelled when the incoming aircraft had a warning of a hydraulic issue during the flight and diverted into the nearest airport. This return from airborne occurred less than an hour before your scheduled departure.Many different avenues will be investigated at times of disruption in order to transfer passengers to their destinations, however on occasions alternatives and availability are very limited leaving us no option but to cancel the flight.

I understand that you were revoked onto the next available flight the following day.When a flight is cancelled due to an extraordinary circumstances as outlined by EU regulation 261/2004, compensation is not be payable. The CAA has a page that outlines all the extraordinary circumstances according to the EU legislation which is located at the following link.

(can't post link but it was on ec europa eu website neb-extraordianry-circumstance.pdf) The electronic warning associated with the hydraulic system is considered extraordinary and I am sorry that Flybe are unable to consider compensation.

However, under our duty of care Flybe we be able to reimburse your additional fuel costs at 18p per mile to the sum of £8.64. Please contact us on 01392 683165 (between 10am and 2pm weekdays) with the card details to which these monies should be credited.

In recognition of the circumstances, I would like to offer you a credit note for the sum of £100 for redemption against a future Flybe flight. In order to accept this offer, which is valid for travel within 9 months from the date of this letter, please contact our Customer Accounts Team on 0871 522 6186 (this call will be charged at 10p per minute plus any network extras) or email them directly at
[EMAIL="vouchers@flybe.com"]vouchers@flybe.com[/EMAIL] quoting your customer relations reference number xxxxxxxxxxx. Please note that to accept travel must be booked and flown within the above time period.

Thank you for taking the time and trouble to write to us allowing me an opportunity of response. Once again our further apologies and I look forward to hearing from you again shortly.

Yours sincerely

Ian Hunt
Customer Relations Administrator

Flybe Customer Relations

Vauban

Pegsw wrote: »

Is there truly any point in trying to get money back as they seem to have an excuse for everything and their flights are delayed at least once a month due to technical problems:

Is this a genuine question or are you just venting? Is there any point in pursuing what you are owed when the airline makes it hard? Depends on how much you want the money, how much you care about the issue, and how much you can be bothered. If you can't be much fussed, I'd go NWNF.

David_e

Pegsw wrote: »

Is there truly any point in trying to get money back as they seem to have an excuse for everything

The attitude of the airline in my case played a significant part in motivating me to pursue my claim.

C_2014

I am trying to claim for a delayed flight but cannot find my booking confirmation or boarding card. I booked with a travel agent and have all the flight details, i.e. flight date, flight number etc etc but the airline are saying this isn't enough to proceed. I understand I can try and get them to confirm we boarded the flight. Has anyone had any success with this??

georgewn.1

C_2014 wrote: »

I am trying to claim for a delayed flight but cannot find my booking confirmation or boarding card. I booked with a travel agent and have all the flight details, i.e. flight date, flight number etc etc but the airline are saying this isn't enough to proceed. I understand I can try and get them to confirm we boarded the flight. Has anyone had any success with this??

Try going to the travel agent and ask them to reprint your booking confirmation, it worked for me.

Pegsw

Vauban wrote: »

Is this a genuine question or are you just venting? Is there any point in pursuing what you are owed when the airline makes it hard? Depends on how much you want the money, how much you care about the issue, and how much you can be bothered. If you can't be much fussed, I'd go NWNF.

Well, I suppose I stupidly presumed that they would have to write the truth and therefore I would not be able to contest this? How would you go about that?
Any suggestions much appreciated

111KAB

Pegsw wrote: »

Well, I suppose I stupidly presumed that they would have to write the truth and therefore I would not be able to contest this? How would you go about that?
Any suggestions much appreciated

Some airlines are truthful, others downright liars. Firstly you need to read the thread relevant to your airline and in particular page one of that thread - FAQ's. Then decide whether to DIY a court case or use a NWNF. Starting point is here > https://forums.moneysavingexpert.com/discussion/4896699 .... if you pass GO .... you collect your compensation.