Compensation for delayed flights Discussion Area

DIYGirlz

No I was supposedly within BA "care" throughout. We were Q-ing for 4 hours, we were told that accommodation would be sorted - it wasnt. We had to get taxis from Heathrow to Gatwick then trawl round numerous hotels until we got a vacancy - horrendous! We were told that if we kept receipts we would be reimbursed. All I have got back is a wall of silence !

steve1500

katelina wrote: »

Before I send my claim forms to Virgin.....does it make a difference that I paid for part of the holiday with Tesco vouchers?

Doesn't matter

Vauban

katelina wrote: »

Before I send my claim forms to Virgin.....does it make a difference that I paid for part of the holiday with Tesco vouchers?

The regulation says in Article 3 (3): "it shall apply to passengers
having tickets issued under a frequent flyer programme or
other commercial programme by an air carrier or tour
operator."

So I think you're good to go!

katelina

Thanks
I am ok sending the 2 in one envelope aren't I and should I put a covering letter in?

Caz3121

DIYGirlz wrote: »

No I was supposedly within BA "care" throughout. We were Q-ing for 4 hours, we were told that accommodation would be sorted - it wasnt. We had to get taxis from Heathrow to Gatwick then trawl round numerous hotels until we got a vacancy - horrendous! We were told that if we kept receipts we would be reimbursed. All I have got back is a wall of silence !

Sounds really poor show
According to the BA thread on here and a couple of colleagues experiences, BA have been pretty good at paying out - a friend had a cancelled flight and some expenses, and had cheque within 2 weeks
You may be better having a read of the recent experiences on the BA thread and posting further on there. There is also an EU compensation thread over in the BA forum on FlyerTalk

kubilay123

I have finally received the following response from air Canada regarding a flight delayed for 18 hours from LHR to Montreal in august this year. I am wondering whether to go to the next step of contacting the CAA. Air Canada claim it was an extraordinary event leading to delay...I'm not so sure....what do u think?

Dear Dr. Taylor,

Thank you for your letter requesting compensation under the EC Regulation 261/2004. We sincerely apologize for the disruption to your travel plans. We know that customers want to get to where they are going and it is easy to understand this was a disappointing experience.

We understand you are requesting compensation under Regulation (EC) No 261/2004 of the European Parliament and of the Council “EU Regulations”. However, we are of the opinion that the compensation requested does not apply in this situation. The circumstances were extraordinary which could not have been avoided even if all reasonable measure had been taken.

Indeed, the aircraft intended to operate the flight was not available. The aircraft was originating in Montreal and prior to departure, a failure of a necessary aircraft system, specifically a hydraulic leak, became apparent prior to departure. An investigation and repair was required before the aircraft was airworthy and as such couldn't operate safely.

Although Air Canada aircraft are maintained in accordance with the required maintenance program, this unexpected flight safety shortcoming was not something that could be foreseen and there was no choice but to delay this flight since it has no other aircraft available to operate it.

We hope you will consider using the goodwill travel credit provided to you and fly with us again soon.

Sincerely,
Kellie

Vauban

I think it is not an EC. But you need to start a court action and ask a judge ...

kubilay123

Vauban wrote: »

I think it is not an EC. But you need to start a court action and ask a judge ...

Surely it is EC as the flight was from London. I amazed that air Canada did not have another plane in Montreal to complete the flight over to London. The hydraulics issue doesn't sound very "extraordinary"either

richardw

EC = Extraordinary Circumstance.

kubilay123

richardw wrote: »

EC = Extraordinary Circumstance.

Hasn't there been a recent judgement regarding extraordinary circumstances which went against the airline?