Compensation for delayed flights Discussion Area

nomf

If Qantas fail to reply do I contact the CAA or the Australian equivalent? I am living in Australia at the moment.

Caz3121

nomf wrote: »

If Qantas fail to reply do I contact the CAA or the Australian equivalent? I am living in Australia at the moment.

what was the route of the delayed flight?

mozza73

Hi. Just found out about this site and, after reading the threads, wonder if anybody can help me.
We were delayed for 23 hours in August 2007 when returning to Newcastle from Tenerife. We booked through First Choice but flew with Thomas Cook Airlines. I wrote to First Choice at the time and they said there was nothing they could do. I also contacted ABTA but received the same response.
Unfortunately, I no longer have any documentation of the flight or the responses I received.
Do you think it is worth contacting them again in light of the new decision regarding flight delays

Thanks

Ich_2

You would need to contact the airline who will probably require proof you were on the flight. Take the time to read the Thomas Cook thread which may give some indications to an answer

mozza73

Hi. Just found out about this site and, after reading the threads, wonder if anybody can help me.
We were delayed for 23 hours in August 2007 when returning to Newcastle from Tenerife. We booked through First Choice but flew with Thomas Cook Airlines. I wrote to First Choice at the time and they said there was nothing they could do. I also contacted ABTA but received the same response.
Unfortunately, I no longer have any documentation of the flight or the responses I received.
Do you think it is worth contacting them again in light of the new decision regarding flight delays

Thanks

Ich_2

Hi. Just found out about this site and, after reading the threads, wonder if anybody can help me.
We were delayed for 23 hours in August 2007 when returning to Newcastle from Tenerife. We booked through First Choice but flew with Thomas Cook Airlines. I wrote to First Choice at the time and they said there was nothing they could do. I also contacted ABTA but received the same response.
Unfortunately, I no longer have any documentation of the flight or the responses I received.
Do you think it is worth contacting them again in light of the new decision regarding flight delays

Thanks

Er you've now posted this twice and been answered in post #6310

nomf

Caz3121 wrote: »

what was the route of the delayed flight?

London to Sydney via Singapore

111KAB

Ich wrote: »

Er you've now posted this twice and been answered in post #6310

Plus you better get (Court) claim in soon or you will be out of time.

nomf

Centipede100 wrote: »

You need to provide us with the full story rather than drip feeding information via several posts.

Where did the delay occur? As it was a 2 leg journey, did delays occur both at origin and during the stopover? How long were they? Was there a reason given at the time? What was the delay in arriving at your final destination?

The flight was from London to Sydney with no intended stopover in Singapore. The flight was booked with BA but operated by Qantas. The flight was delayed in London due to a problem with the plane. We then had to be offloaded in Singapore because otherwise the flight would have arrived in Sydney during the curfew. We were given a hotel room and food for the few hours we were in Singapore.We arrived 10 hours and 21 minutes late into Sydney.

I have contaced BA who replied saying it was not their responsibility as they did not operate the flight. I contacted Qantas 2 months ago but have had no reply.

My question is do I contact CAA or the Australian equivilant? Also should I have written to Qantas in th UK rather than in Australia or will that make no difference?

Sammie1

Everyone watch watchdog tonight there's a big thing on about flight delays and you all need to watch dare I say I'm on the programme 8pm bbc1