Compensation for delayed flights Discussion Area

l.walton

suelees1 wrote: »

Just checking the claim was issued in Scotland as I hadn't seen any reference to it. Apologies if I've missed it.

No the claim was issued in England.

It looks like it might be the end of the road for my claim I'm afraid.

In case anyone else is considering putting in a claim against Singapore Airlines, or indeed any other airline, it would probably be worth considering my case and that I have effectively wasted £160 and gained nothing. In my opinion this is a pretty big flaw in the system but the man on the phone at MCO basically admitted that I didn't have any more options.

111KAB

I. Walton - did you try the suggestion of thalia in a previous post as the firm she recommends have worked well for me in the past?

l.walton

111KAB wrote: »

I. Walton - did you try the suggestion of thalia in a previous post as the firm she recommends have worked well for me in the past?

Centipede100 wrote: »

Your only realistic route is either a Third Party Debt Order (http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part72) or High Court Enforcement Officers (http://www.hceoa.org.uk/faq/do-you-need-the-services-of-a-high-court-enforcement-officer.html)

I've just read her information in more detail and it does seem like an option, I had hadn't realised that there were two different types of enforcement officers.

It does cost £60, does anyone know whether I will be able to add the £100 that I already spent on the county court bailiff onto my claim? I think I would possibly have to wait until that warrant expired (1 year) before I can claim it?

Also, realistically, I am being stupid throwing even more money at this? As far as I am aware, Singapore Airlines can still overturn the default judgement and go to court and, since they never replied to my questions, I still don't even know the cause of the delay. At the time they said it was technical difficulties, so chances are they are not exceptional circumstances but you never know. I'd feel pretty stupid paying £220 only to go to court and find out that they had exceptional circumstances.

Ricky109

Hi, im just looking for a bit of advice on what step to take next , if anyone can help please?

I have attempted to make a claim, on the basis that the article says
"Crucially, these rules only apply if the flight departed from an EU airport, or you were on an EU airline where the flight landed at an EU airport. Below, we take you through what you need to know and how to claim."
And the flight in question was from Tenerife to Manchester (2012) on FlyThomasCook. So fits the criteria above?

The flight in question arrived in Manchester 4hrs 42mins late.
I emailed Thomas Cook using the template letter. It was rejected. I wrote back with some further points but it was still rejected.

So i wrote passing my complain to the CAA, on the basis that it fits the criteria below from the article.


Who to complain to?Departure countryAirline based in...Who to complain toUKDoesn't matterCAAEU, not UKEU, not UKEuropean Consumer Centre or regulator in departure countryEU, not UK Rest of worldRegulator in departure countryNon-EU, arriving in EU
EUCAA

The CAA replied to say that they could not assist in this matter. Contradicting the information in the article.
Any suggestions as to where i should take this next? i stumped.

Cheers!!

Caz3121

Ricky109 wrote: »

Any suggestions as to where i should take this next? i stumped.

Have a read of the FAQs and the Thomas Cook thread, likely next steps will be to write again giving them notice of court action then starting the court process...details in the FAQs, similar experiences in the Thomas Cook thread

aladin123

Dear Martin,
I can’t stop thanking the EU regulation, which will help lots of people to get compensation after been treated like dirt.

Here is my case:
26th Feb 2010 flew form London Heathrow to Bucharest (Romania) via Paris (Air France)
Ticket cost: £157.77
The connection flight in Paris was cancelled due to a staff Strike, and we were offered a night in the hotel nearby. And was booked for the next day flight around 10am or 12am.
What ca be the compensation ?
I still have my e-ticket and Barcode boarding pas.
Thanks:money:

Ich_2

Strikes exemp the airline from paying compensation per the regulations (link in the FAQs so read them yourself).
They provided care as required and got you on an available flight

Basingstoke_Betty

Hi, this is my first time on a forum so pls be gentle.

The details:

Thomson Airways have denied our claim to delayed fight compensation. We were delayed in November 2012 18.5 hours on a flight from Cape Verde to London. The flight is a 'turn-around' flight with crew serving both outbound and return. The outbound flight had a minor technical fault which delayed it's departure from London by 40 minutes, we watched it land in Cape Verde only an hour late. We were ON THE PLANE, REFUELLED AND READY TO LEAVE with only a 1.5 hour delay. However, the crew now did not have enough flying hours left in their legal contracts to fly us home, instead we were flown to Tennerife, de-planed, coached to hotels, and returned to the airport the next day to fly on the same plane with the same crew the remaining way home. A total delay of 18.5 hours. I have all the documentation.

Thomson's opinion:

Thomson claim that the initial technical fault was 'exceptional circumstances'. I maintain that 1) they cannot refer to a previous flight when looking at cause. 2) Even if they do refer to this, the delay to that flight was only 40 minutes. 3)our delay was due to poor staff scheduling, there was nothing wrong with our plane and it was fit to fly, in fact it DID fly, but Thomson could not provide staff with enough man-hours to do so.

My forum question:

I have, today, sent everything to the CAA, but am interested to know if you think I should go via the small claims court instead as the CAA seem to be pretty overwhelmed with this at the moment.

Do I have an open and shut case here?

Thanks,
BB

111KAB

BB - as open and shut as anyone else and really time for small claims. Post on the Thomson thread, read the FAQ's and go from there. You can couple your claim with an approach to the CAA if you wish however read the posts on the CAA thread to realise they are about as useful as a chocolate teapot.

Basingstoke_Betty

111KAB wrote: »

BB - as open and shut as anyone else and really time for small claims. Post on the Thomson thread, read the FAQ's and go from there. You can couple your claim with an approach to the CAA if you wish however read the posts on the CAA thread to realise they are about as useful as a chocolate teapot.

Thank you - love the phrase chocolate teapot. Am swaying towards small claims court but it feels a little scary - has anyone had any success with small claims court and Thomson Airways? My claim would be for 5 passengers at 600 Euros each which is a hefty amount and I'm sure they would contest it and throw lots of legal jargon at me.