Compensation for delayed flights Discussion Area

Bigmacandfries

What constitutes extraordinary circumstances in a flight delay?We were delayed 374 minutes outbound with Etihad from Manchester to Manila via Abu Dabi!Due to the delay we missed our connecting flight in Abu Dabi and were put in a hotel till our rebooked flight early in the morning.
"delay on flight EY022, from Manchester to Abu Dhabi on 08 February 2013, was due to the late arrival of the inbound aircraft as a result of disruption within the aircraft fleet."
"Technical problems requiring an aircraft to be taken out of operation, and the resulting availability of a replacement aircraft are considered to constitute extraordinary circumstances under Article 5(3) of the Regulation No 261/2004"
Does this explanation justify there refusal to pay compensation or is this just a cop out?

111KAB

Bigmacandfries wrote: »

What constitutes extraordinary circumstances in a flight delay?We were delayed 374 minutes outbound with Etihad from Manchester to Manila via Abu Dabi!Due to the delay we missed our connecting flight in Abu Dabi and were put in a hotel till our rebooked flight early in the morning.
"delay on flight EY022, from Manchester to Abu Dhabi on 08 February 2013, was due to the late arrival of the inbound aircraft as a result of disruption within the aircraft fleet."
"Technical problems requiring an aircraft to be taken out of operation, and the resulting availability of a replacement aircraft are considered to constitute extraordinary circumstances under Article 5(3) of the Regulation No 261/2004"
Does this explanation justify there refusal to pay compensation or is this just a cop out?

Cop out by Etihad I'm afraid.

nomf

nomf wrote: »

The flight was from London to Sydney with no intended stopover in Singapore. The flight was booked with BA but operated by Qantas. The flight was delayed in London due to a problem with the plane. We then had to be offloaded in Singapore because otherwise the flight would have arrived in Sydney during the curfew. We were given a hotel room and food for the few hours we were in Singapore.We arrived 10 hours and 21 minutes late into Sydney.

I have contaced BA who replied saying it was not their responsibility as they did not operate the flight. I contacted Qantas 2 months ago but have had no reply.

My question is do I contact CAA or the Australian equivilant? Also should I have written to Qantas in th UK rather than in Australia or will that make no difference?

I received an email today from qantas customer care apologising for the delay and asking for my credit card details. It also states that the other two people in my party (ie husband and son) must make their own claims. I am a little sceptical about emailing my card details so i have contacted qantas via their website to check the reference number supplied in the email. Has anybody else had a similar response?

steve773000

hi. i just wanted to encourage anyone thinking of making a claim to go ahead
we were delayed by 4 hours and 4 minutes going to miami 2 years ago.
i filled in ba's online form and 2 weeks later received £2534!!
they made it very straightforward to claim
thanks to this site for all the information given

Br6092

I submitted a claim in April this year to United Airlines for a 22 hour delay from Edinburgh to Newark, NY back in March 2009. I provided a copy of the itinerary for all travellers, in addition to the flight delay details from flight stats. However, my claim for compensation was denied as "it was filed after the expiration of the period within which your claim should have been legally filed pursuant to the laws of your country". They say that they do not maintain records beyond the period required by law and are therefore unable to research my claim. Anyone have any idea if there is a time limit for making a claim and is there an appeal that can be made to them?

dizzy1962

We had an 18 hour delay from Zakynthos to Cardiff in August 2009, made a claim to Thomas Cook, after several emails they replied with the standard response "Technical Fault", "Extraordinary", and that if i wasn't happy to make a complaint via The CAA. just tried completing on-line form and got message saying CAA only deals with complaints relating to departures from Uk airports. Where now?

spaceaarvark

dizzy1962 wrote: »

We had an 18 hour delay from Zakynthos to Cardiff in August 2009, made a claim to Thomas Cook, after several emails they replied with the standard response "Technical Fault", "Extraordinary", and that if i wasn't happy to make a complaint via The CAA. just tried completing on-line form and got message saying CAA only deals with complaints relating to departures from Uk airports. Where now?

Where now?

Assuming that you want to pursue Thomas Cook for compensation...
1. Look at the Thomas Cook thread of this forum
2. Send NBA to Thomas Cook and then start court proceedings via MCOL.

Making a complaint to the CAA would not have helped you with your compensation claim.

maghater

dizzy1962 wrote: »

We had an 18 hour delay from Zakynthos to Cardiff in August 2009, made a claim to Thomas Cook, after several emails they replied with the standard response "Technical Fault", "Extraordinary", and that if i wasn't happy to make a complaint via The CAA. just tried completing on-line form and got message saying CAA only deals with complaints relating to departures from Uk airports. Where now?

Shows TCs complete lack of interest in their customers. The CAA is unfortunately correct. The greek equiv is the Hellenic CAA don't think they have a web page. HOWEVER you would be wasting your time contacting them, I have a case going through court at the moment, in which I contacted the AESA (Spain), TC just didn't respond to them, AESA therefor found in my favour, TC still refused to settle with me, and so I am forced to chase it all through the courts. I would send them a NBA to kick things off(see template letters at start of thee Thomas Cook thread.

don_quiote

Delayed 2 years ago for over 5hours, claim was that aircraft was damaged whilst offloading bags by their contractors, therefore tough, looking to see if their would be any milage in Wallentin?

Floridacrew

Hi, hope you got your claim settled, I've. Just done a letter for compensation to monarch, hope it works[I[/I]

Lindsay100 wrote: »

Hi, please can someone offer some advice. We had a 6 hour delay on our flight from Manchester to Florida May 2011 (and two hours coming home). We flew with friends and they have just today had an out of court settlement with Monarch. I wrote and did the two letter complaint saying we wanted our 600 euro at the time but never pursued through the court, mainly due to the fact that I had a small baby. I would now of course like to follow this up and claim my entitlement for a substantial loss to my holiday, for the frustration and for the stress caused to my two small children that 24 hours of travel endured.

I am not sure if I should just start the court process as the ruling has just changed or write a letter and give them a chance to do it outside of court. If you think I should write, any advice on what should I say.

Appreciate any help, thank you.