Compensation for delayed flights Discussion Area

Caz3121

dharl wrote: »

Yes they did pay a little out but no where near what ive lost

In a situation with weather / ash clouds etc you are reliant on a good travel insurance policy.
If you incurred costs during your 23 hour wait such as hotel, meals these should be reimbursed by the airline (although many provide these so you do not have to pay out and claim back)
Even if the delay was within the airlines control, they would not cover consequential losses such as lost earnings, coaches etc, although the fixed compensation payment may cover some of the loss

Matt_le_hat

For Centipede100

My wife and I had booked a flight from LHR to Bangkok in 2011 (via Mumbai). The flight to Mumbai was delayed at Heathrow by 3 1/2 hours and landed in Mumbai at approx 1am which was after our connecting flight to Bangkok had departed. The next flight we could get to Bangkok was at 14.00pm the next day, so we had to spend the night in Mumbai airport in a lounge ironically called 'Celebrations' lounge. We had to try to sleep on a bench in filthy conditions with no bottled water or sealed food available. We were not allowed to leave the airport to stay in a hotel. We eventually arrived at our destination 12 hours later than planned and had to pay for new flights from Bangkok to Koh Samui (these were NOT part of our original flight booking) as we had missed our earlier ones. JetAirways have said no compensation is due in one previous letter so the next time I sent them a NBA which they acknowledged and said would reply to by a certain date but no further reply has been received.
I am now unsure of what to do next.

y-o-r-k-y

rhylbloke wrote: »

Hi,
I had exactly the same letter this morning from Thomas Cook regarding a flight from Manchester to Zante in Sept 2012, which was delayed by six and a half hours. Originally told at check-in that it was a "bird strike" problem, and then the letter today which quotes the extraordinary technical problem, exactly as per your letter, including the waffle about your car breaking down.
( I originally posted this morning on the "Monarch only" thread, somehow. Doh !! )
I will be interested to hear what happens next with you, as I'm currently sitting here pondering what I should do next.
Thanks

Hi Rhylbloke,
I emailed Thomas Cook back asking for exact reason for delay as not all Technical faults are 'extraordinary'. They emailed back this afternoon saying they are sorry I was not happy with their explanation and they will review my case. I'm away from Friday for a few weeks but if I get a reply in the meantime I'll post it on here.

flighty21

Hi, Can anyone help, our flight was with US Airways in 2011, delayed over 30 hours, lost 2 days holiday to orlando, I have sent the flight compensation letter from this site, but they have comeback to say we are not entitled, has anyone had this experience. Thank You:A

Caz3121

flighty21 wrote: »

Hi, Can anyone help, our flight was with US Airways in 2011, delayed over 30 hours, lost 2 days holiday to orlando, I have sent the flight compensation letter from this site, but they have comeback to say we are not entitled, has anyone had this experience. Thank You:A

Where was the flight to Orlando departing from? What reason was given for the delay?

Mark2spark

flighty21 wrote: »

...has anyone had this experience. Thank You

Yes Flighty, had plenty of experience of posts that give scant details that you can't comment further on, hence over 250 pages on this thread :cool:

y2jammie

Hi guys - can someone give me some advise on the following please?

Following my claim for compensation, I had the below response from Lufthansa - which makes it look as though they feel they are covered with the reasons they are given.

Even though I've been on flightstats website and my flight was the only one cancelled departure from Dusseldorf within 5 hours of my scheduled departure time? I think they're lieing about the airport being closed surely?

We would like to apologise for any inconvenience caused due to the fact that your flight, LH3386 from Dusseldorf to London on 16 June 2012 was cancelled. This flight was cancelled as a result of an earlier airport closure due to the need to remove a disabled aircraft. As we are sure you can understand Lufthansa has no influence over the decision to close an airport.

In circumstances such as this, it is the responsibility of the airline to ensure that your Contract of Carriage is completed. We are pleased to note that we were able to complete your Contract of Carriage by rebooking you onto flight, LH3388, later that day.
We also apologise for the departure delay to flight LH3388. This flight was delayed as a result of the late arrival of the aircraft from a previous flight. This late arrival was due to operational controls. Once again this is something outside of Lufthansa’s influence.
Whilst we understand your comments regarding the inconvenience that the cancellation of flight LH3386 and the delay to flight LH3388 caused you, we appreciate your understanding that we are unfortunately unable to comply with your request for compensation. We are conforming to the stipulations of Article 5 Paragraph 3 of European Union Regulation 261/2004 in this matter.

We also aware that a part of this delay on LH3388 was regarding the parking position of the flight upon arrival in London. We regret this may have added further to your delay and we are sorry for any inconvenience that this may have caused you. However, the parking position for each aircraft is allocated by the airport authority at the arrival airport and the pilot must comply with this instruction.

Whilst we realise that this may not be the response that you had anticipated, we hope for your understanding of our position.
We look forward to welcoming you onboard future Lufthansa flights and we assure you that we will do everything we can to make sure your future travel experiences run smoothly.

royall

I'm impressed!

I followed your instructions and your letter format (see below) as my flight back from Grenoble was over 4 hours late taking off.

Dear Sir

COMPENSATION FOR DELAYED FLIGHT

I'm writing regarding flight 6104 from Grenoble to Bristol on Sunday 20th January 2013 which had a scheduled departure time of 10.35. (This was the return journey of flight 6103 which was due to leave Bristol at 07.20 that morning and landed at Grenoble 262 mins late). Flight 6104 finally took off at 15.00 and arrived back in Bristol 248 mins later than scheduled.

The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation for myself under EC Regulation 261/2004 for this delayed flight. My scheduled flight length was 893 kilometres and therefore I am seeking compensation of £200.

During the delay all passengers on the flight were provided with light refreshments and a drink which was most welcome.

On boarding the plane passengers were told over the intercom by the pilot that the reason for the delay was that at Bristol the plane was found to have too much fuel on board and had to park up at the end of the airfield and running it's engines to lose fuel. This is clearly an "airline fault" and cannot in any way be put down to "extraordinary circumstances".

Of the twelve Easyjet planes which took off from Bristol that morning nine arrived at their scheduled destinations on time, one arrived 34 mins late, one arrived 43 mins late and the one that I was going to return back on (6103) arrived 262 mins late. Clearly there were no airport wide disruptions at Bristol airport that morning.

I look forward to a full response to this email within 14 days. If I do not receive a satisfactory response I fully intend to pursue my complaint further, which could involve taking it to the small claims court.

Yours faithfully,

They've now agreed to pay me 250 euros compensation:

Dear Mr Royall,

Thank you for letting me know in regards the delayed flight.

I am very sorry to hear that your the flight on 20th January , 2013 was delayed by more then 4 hours. As per the terms and condition and EU regulation you are entitled to get a compensation. I certainly understand it was frustrating for you however the flight was delayed due to technical reason and easyJet first priority is safety if the passengers.

I am pleased to say the amount of EUR 250.00 will be refunded to the card used in your booking within 15-20 working days.

Once again I apologise for the inconvenience.

Yours sincerely

Yusuf
easyJet Customer Services


Many thanks to all at Moneysavingexpert.com

kentish_bloke

Just enquiring about a flight i took back in 2007. Had a delay of just over 2 hours (135 mins actually) from Copenhagen to Stansted with Easyjet. Got a measly £3 food voucher at the time.

I don't have any supporting paperwork as i submitted it to my company for an expenses claim as it was a business trip. I have used the links to get info on the flight stats, which give a 4 digit flight number & all the departure times (original & delayed) etc on the timeline. If i remember correctly there was some kind of technical issue with the original plane so a replacement one was provided by another 'partner' airline.

My question really is, have i got any chance of getting any compensation as detailed on the MSE site?

y2jammie

It's over 3 hours for a delay, or over 2 hours for a cancellation - isn't it?