Compensation for delayed flights Discussion Area

Caz3121

dharl wrote: »

ive had a claim rejected from uk airline, had a 23 hour delay due to weather, we lost our minibus payment and had to get another person to collect us from airport plus lost of earnings. Tried to claim back but they said out of there hands. Anything I can do to get my loss of money back??????

they are correct, have you checked to see what your travel insurance will cover in this situation?

y-o-r-k-y

Regarding flight TCX2663 Schedualed to land at Manchester at 11.35Pm on 25/9/2012. According to Flightstats.co.uk the official landing time for this flight was 04.40Am on 26/9/2012

I sent an email to TC claiming for this delay on 25/10/2012 . I now have had a reply from them. This is the relevant part of the letter.


'Although delays are rare, they can arise for a numberof different reasons, and having carried out a full investigation the specificcircumstances surrounding the delay to your own flight were of a technicalnature, which were extraordinary, despite Thomas Cook taking all reasonableprecautions necessary to prevent the situation. All aircraft can experience technical problems that are totallyunforeseen, despite all reasonable attempts to ensure they are maintained to agood standard, in line with CAA regulations. These situations can becompared to the maintenance of your own car, which can break down at any timewithout prior warning, regardless of it's service history, and would beconsidered completely beyond the owners control.'

I have emailed them back asking for details of the 'Technical problem' so that I can pass this on to the CAA for their interpritation and also as evidence in a law court..
Will post any reply I get.

rhylbloke

Hi,
I had exactly the same letter this morning from Thomas Cook regarding a flight from Manchester to Zante in Sept 2012, which was delayed by six and a half hours. Originally told at check-in that it was a "bird strike" problem, and then the letter today which quotes the extraordinary technical problem, exactly as per your letter, including the waffle about your car breaking down.
( I originally posted this morning on the "Monarch only" thread, somehow. Doh !! )
I will be interested to hear what happens next with you, as I'm currently sitting here pondering what I should do next.
Thanks

111KAB

rhylbloke wrote: »

Hi,
Originally told at check-in that it was a "bird strike" problem, and then the letter today which quotes the extraordinary technical problem, exactly as per your letter, including the waffle about your car breaking down.
( I originally posted this morning on the "Monarch only" thread, somehow. Doh !! )

I have replied to your bird strike on the Monarch thread.

With regard to the car comparison this is a joke! You have paid for an airline getting you from A to B in accordance with a timetable. If your car breaks down - you could, if you wanted get a taxi/train or you could just hit the bonnet with a branch like Basil Faulty :rotfl:

rhylbloke

111KAB wrote: »

I have replied to your bird strike on the Monarch thread.

With regard to the car comparison this is a joke! You have paid for an airline getting you from A to B in accordance with a timetable. If your car breaks down - you could, if you wanted get a taxi/train or you could just hit the bonnet with a branch like Basil Faulty :rotfl:

Hi, yes I saw your reply, thanks. I was just interested to see another Thomas Cook claimant. Strength in numbers and all that.

The_Goodies

Can anyone help? I wrote to Thomas Cook two weeks ago with a claim for a 4hr 50 mins flight delay from Manchester to Bodrum in July 2012 and have today received a reply stating that I have no claim as I didn't write to them within their statutory 28 day limit. Is this really the case or are they 'trying it on'?

Mark2spark

The_Goodies wrote: »

Can anyone help? I wrote to Thomas Cook two weeks ago with a claim for a 4hr 50 mins flight delay from Manchester to Bodrum in July 2012 and have today received a reply stating that I have no claim as I didn't write to them within their statutory 28 day limit. Is this really the case or are they 'trying it on'?

Please read the FAQ's.


FAQ's with amendments.

All blue words are links to relevant posts. Some are quoted just to save you doing that

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Flight Stats

Small claims time limit Its 6 years

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address
Thomas cook incident Oct 26 2012

KLM Claim form
Ryanair address
BA Address
BA complaint web-site

BA forum explaining the regulation in plain english *ESSENTIAL READING*

Jet airways address
Compensation per person + Monarch email
Monarch Claim form

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
CAA Denied boarding
Right to Care
CAA contact details New!
European small claims

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

MCOL:

Successful claims
Juice_terry EasyJet Liverpool Menorca August 2012 400 Euros per pax
Mooeyitfc Swiss Airlines LCY-Zurich £400
Wheetyfree easyJet flight 5068 Nice to Gatwick on 19th October 2012
Dominicbond BA208 on 24 May2012 €600
Conan WizzAir Unspecified
fabkids BA UK-Australia 08\2012 €600 each,
...and many others since...

Dave_Thomas

spaceaarvark wrote: »

Too soon yet to say whether it was successful, but I just put "Not Available" in the box for boarding pass. I supplied the booking reference and copies of our passports and in my covering letter I said:

The boarding passes which you requested were discarded following the flight and are therefore not available.
However, I am satisfied that the information I have supplied, together with your own records, will be sufficient to establish that we paid for and took the flight in question.

If you took the flight I cannot believe there is any chance that they will reject a claim just because you no longer have the boarding pass. Assuming that you have a valid claim it would just be inviting you to go down the legal proceedings route.
(They also say, and underline "It is also essential that you send us your flight tickets". Well, my flight tickets were surrendered at check-in, so I pointed out that I could not supply those either).

Same here. Contacted CAA about all the extra evidence Thomson Airlines were asking for and was told that it is just a delay tactic that the airline is using in the hope that people will drop their claims.

Mrs_C_wonders

Can I claim compensation? Our flight was delayed then cancelled due to the crew having already worked their allocated hours. Given that our flight was initially delayed (we were informed due to late departure from another airport) we believe there should have been capacity for EasyJet to identify alternative crew arrangements. Any thoughts?

dharl

Caz3121 wrote: »

they are correct, have you checked to see what your travel insurance will cover in this situation?

Yes they did pay a little out but no where near what ive lost