Compensation for delayed flights Discussion Area

Freezer

After seeing this article in December last year, I decided to apply for compensation on a flight delay we experienced in 2010. I received yesterday an email from my carrier, United Airlines, with the full requested amount agreed, £500 each. Thank you Martin Lewis, all your team and United Airlines.

dras

Hi,

I had 13 hour delay with Wizzair last October and I sent them e-mail about compensation for 500 euros (2 persons) and I got this reply which confuses me at the moment:

[FONT=&quot]We would like to inform you that according to the operative EC regulation and our General Conditions of Carriage, in case of a flight delay passenger’s extra costs such as meals, refreshments and two brief telephone calls can be reimbursed in reasonable relation to the waiting time upon reception of supplementing invoices. [/FONT]
[FONT=&quot]As for the additional expenses, we kindly ask you to forward all related invoices, as an attachment to your reply, so that we can determine a possible compensation and send the further information:[/FONT]
[FONT=&quot]- IBAN[/FONT]
[FONT=&quot]- swift code[/FONT]
[FONT=&quot]- full name of the bank[/FONT]
[FONT=&quot]- account holder's name[/FONT]
[FONT=&quot]- account currency[/FONT]
[FONT=&quot]We agree with two of the three rulings of the judgement of the European Court of Justice in the joined cases C-402/07 and C-432/07 dated 19 November 2009. The third ruling, according to which passengers whose flights are delayed more than three hours not caused by extraordinary circumstances shall be treated as passengers whose flights are cancelled regarding the compensation, is, according to our view, the misinterpretation of the Regulation 261/2004, since the Regulation does not suggest it in any way. The wording of the Regulation reflects the intents of the European Commission as the legislative body: the compensation set out in Article 7 is only due to the passengers whose flights are cancelled (if the reason of the cancellation is not an extraordinary circumstance), and not to passengers whose flights are delayed – irrespectively of the reason and the length of the delay.[/FONT]
[FONT=&quot]Thank you for your time and understanding. We look forward to receiving your reply.[/FONT]

Am I understading right they are saying that they disagree with the law and therefore refuse to pay the compensation? Or is my english just too bad to understand what they are saying and they are willing to pay the compensation. In any case, what would be my next letter to them. Thanks in advance for everybody and sorry for moderate english.

63ruth

AlyT wrote: »

Hi- just found your post (my search criteria was obviously too specific pre posting!). I'm just behind you as we've only just been offered the voucher. At first I thought it was quite generous, but finding reasonable flights at that price is proving quite difficult and I suspect I'll end up asking for the cash instead. I intend to use the online email facility again on the AA site (under Customer Relations- select email then in the drop down and there's a section for 'EU regulation...) Will let you know if I go down that route,

Alyson

Hi Alyson I will let you know how we get on but I don't expect to hear anything for about 8 weeks Lol searched everywhere for a number or direct email but nothing except the on line form.
Ruth

dras

Centipede100 wrote: »

You are understanding correctly. Next letter should be a Notice before Action and then off to small claims court.

Thanks for quick reply.
Because I am not really good at these legal procedures can you advice or give me an example what the Notice before Action letter should include and do you think I have good case over here because Wizzair didn't even try to use the "extraordinary circumstances"-card but just disagree with the law. Also I am worried that will this cost me loads of money if they decide not to pay the compensation before small claims court ect.

crisscross_2

I cannot find an address for Thomson to send my claim to for a 13 hour delay back in 2008. Thomson websites show various addresses. One is Fleming Way, Crawley - another is Wigmore Lane, Luton. Any help would be appreciated.

Mark2spark

dras wrote: »

Hi,

I had 13 hour delay with Wizzair last October and I sent them e-mail about compensation for 500 euros (2 persons) and I got this reply which confuses me at the moment:

Did they send you that reply before the ruling on the 23 Oct by any chance?

dras

Mark2spark wrote: »

Did they send you that reply before the ruling on the 23 Oct by any chance?

They send me that reply 10 days ago.

Gorbar

crisscross wrote: »

I cannot find an address for Thomson to send my claim to for a 13 hour delay back in 2008. Thomson websites show various addresses. One is Fleming Way, Crawley - another is Wigmore Lane, Luton. Any help would be appreciated.

Send it to Luton, recorded delivery

shapala

Hi. I'm in the process of sending an ECC complaint (downloaded from this forum) form but do I print it out and then scan it to them, or do I physically send it?

Sorry for such a stupid question but I can't find what to do with it. And it is the ECC form I fill in as I travelled with alitalia from Roma to Rio, not the CAA form I fill, is this correct? Thanks again.

newgirl1980

hello, i'm new to all this so was looking for some advice. I was delayed more than 5 hours back in May 2006 when flying from newcastle to toronto with air transat. i've filled in the standard template and its ready to send but where do i stand as it was so long ago. I understand you can claim for compensation from feb 2005 is this right? I'll appreciate any help.