Compensation for delayed flights Discussion Area

richardw

topyam wrote: »

Not sure.....

Something to seriously look at.

topyam

richardw wrote: »

Something to seriously look at.

? Not sure what u mean

lilkate

Does anyone know how I would find out previous flight details? I have stupidly thrown all paperwork away but I know the dates but not flight number!

topyam

lilkate wrote: »

Does anyone know how I would find out previous flight details? I have stupidly thrown all paperwork away but I know the dates but not flight number!

Read the FAQ

Mark2spark

eddiemacthedog wrote: »

Need some help, i was watching bbc breakfast this morning and this subject came up and it got me thinking. My wife and i were delayed 24hrs for a flight to Mexico from Glasgow back in June 2007.

The delay was termed a mechanical problem with the plane, they put us up in a hotel and we flew out the following day, now it was a package holiday booked through my local travel agent and the airline was mytravel.

What are my chances? who should i send the letter to as i believe mytravel are now thomas cook??? In terms of evidence i have all the invoices from the travel agent but our passports has since been renewed so no stamps.

Any help greatly received.

Send the initial letter as detailed in the FAQ's to the airline that you flew with.
If they no longer exist, no claim can be made.

Vauban

Topyam: that's one of the big points of contention between claimants and the airlines.

You need to read the ECJ ruling (link in the FAQs) and decide for yourself whether: a) you think your circumstances do not meet the definition of extraordinary circumstances (you might need the airline to give you more detail on the incident or, if they stall, write to the CAA); and b) you are confident enough to challenge the airline in Court.

Hope that helps.

puddleduck50

i dont know what package holiday company it was all I know it was gold trail holidays and it was august 2007.

topyam

Vauban wrote: »

Topyam: that's one of the big points of contention between claimants and the airlines.

You need to read the ECJ ruling (link in the FAQs) and decide for yourself whether: a) you think your circumstances do not meet the definition of extraordinary circumstances (you might need the airline to give you more detail on the incident or, if they stall, write to the CAA); and b) you are confident enough to challenge the airline in Court.

Hope that helps.

My q is #4856

Jonniecrooner

noc123 wrote: »

Had a 7 hour delay on new years day in Tenerife with EasyJet. They gave us some vouchers & a leaflet explaining our rights (no mention of compensation for flight delays only cancellation). After looking at this forum the next day I sent them an email asking for compensation. Had a reply within 12 hours saying my claim was successful and we received 400 euros for each passenger paid to my debit card 9 days later. Excellent customer service EasyJet - well done

Hi could I ask you what the cause of the delay was as Easyjet are not even telling us just saying it was an extraordinary reason?. We had similar delay to you.

Thanks

Vauban

topyam wrote: »

My q is #4856

I was answering your question in #4861.

As for your question in #4856, I don't know the answer about the inheritance of liabilities, but that is a standard commercial principle (assuming they did take over the company in its entirety).

As for records, the onus is on the company to explain why compensation is not due (assuming you can prove you were on a flight that was late). So their failures of record keeping are their problem, rather than yours!