Compensation for delayed flights Discussion Area

Moominmamma

Hi,

We flew from Seoul Incheon to Heathrow with BA last weekend. Our flight was due to take off at 11.45 a.m, but when we boarded we were informed that they were experiencing some technical problems and we would take off as soon as these issues were resolved.

Long story short, after close to 4 hours of sitting on the plane with only a kitkat and a glass of water for sustenance we were informed that they were unable to source the part they needed from another carrier and it would have to be flown in overnight from London. Cue all of us being turfed off the plane and put up in a hotel overnight to fly the following day.

Our flight was delayed by 25 hours and so I assumed we would be able to claim compensation, however having had a quick look at this thread I'm now expecting that BA are going to go down the "exceptional circumstances" route.

I'd be hugely grateful if any of you could advise me as to my best course of action.

Thanks

fabkids

Moominmamma wrote: »

Hi,

We flew from Seoul Incheon to Heathrow with BA last weekend. Our flight was due to take off at 11.45 a.m, but when we boarded we were informed that they were experiencing some technical problems and we would take off as soon as these issues were resolved.

Long story short, after close to 4 hours of sitting on the plane with only a kitkat and a glass of water for sustenance we were informed that they were unable to source the part they needed from another carrier and it would have to be flown in overnight from London. Cue all of us being turfed off the plane and put up in a hotel overnight to fly the following day.

Our flight was delayed by 25 hours and so I assumed we would be able to claim compensation, however having had a quick look at this thread I'm now expecting that BA are going to go down the "exceptional circumstances" route.

I'd be hugely grateful if any of you could advise me as to my best course of action.

Thanks

We successfully claimed from BA for 600 euros each for technical problem. We weren't fobbed off and our claim settled reasonably quickly, about 6 weeks.

:j

Colinwr5

Friends of mine in South Africa were delayed 10 hours in Frankfurt on a flight to Johannesburg. Lufthansa gave them €10 vouchers only for refreshments.

We followed the procedure outlined by Moneysavingexpert. Initially Lufthansa offered €100 each as compensation saying that the delay was due to "Technical problems". We rejected that and, without further delay, they paid the full €600 each. The process works!!!

dwarfer1113

Mark2spark wrote: »

You could bring the CAA into play now if you like, it'll take several weeks to get a reply from them, but it'll take several weeks to get a court date, so you might as well go armed, at court, with a letter from the CAA saying that the technical issues aren't deemed extraordinary.

Thanks M2S

Is there a link to who/where I write/contact at the CAA, so that I get a reply from them to take to court.

Many thanks for your help and advice!

EDIT. Found the info on CAA website!!

wendyjaycee

We were delayed by just over 5hrs in August, i complained to Thomas Cook when we got back into the uk regarding the delay & lack of customer care & service & was basically fobbed off with an email telling me not to expect so much from a flight & comparing themselves to budget airlines (which equates to budget service without the budget prices!!), I then received the email from MSE & contacted them again re compensation. After a few emails acknowledging receipt of my emails i have just received a respose citing "EXTRAORDINARY TECHNICAL DIFFICULTIES" as the cause of delay which apparently does not warrant any compensation. I have now written my letter to the CAA & await their reply, fingers crossed!!

Dopey1980

Mark2spark wrote: »

Some form of documentary evidence that confirms you as a paid passenger would be the norm. How else can anyone be sure that you was on the plane?

Surely they would have it in their system? Also if both tickets were booked together and had the same ref number but different e ticket numbers then putting in my travel partners e ticket number should bring up my details?

spaceaarvark

Daza wrote: »

I have today received 2 letters, 1 from Thomson & 1 from Thomas Cook
Both of them are rejection letters, the one from Thomas Cook was in response to a "Notice Before Action" letter.

You had a reply from Thomson??

I heard nothing in response to my first letter, and the 14 days deadline I put on the subsequent NBA was up on Monday. No acknowledgement, no "it was extraordinary circumstances", no "give us time to investigate"...

So what should I do next: send another reminder, just wait, or start down the court route?

I am going to wait until the New Year in any event - I have better things to do!

sparklet1

BA has today accepted my full claim for compensation saying that they had made an error in the calculation. So a big thank you to Centipede as I would have accepted their first offer believing that they were correct to reduce the claim by 50%.

delvey

spaceaarvark wrote: »

You had a reply from Thomson??

I heard nothing in response to my first letter, and the 14 days deadline I put on the subsequent NBA was up on Monday. No acknowledgement, no "it was extraordinary circumstances", no "give us time to investigate"...

So what should I do next: send another reminder, just wait, or start down the court route?

I am going to wait until the New Year in any event - I have better things to do!

You could send them a reminder, but they did acknowledge my letter. I would pursue via MCOL
I shall be doing the same come the 7th January

SMarg

Centipede100 wrote: »

You will only get a refund for this IMO, not compensation due to fog.

It was your decision to take a different flight so Ryanair has no liability to you for the cost of the alternative flight, taxis etc

The flight was not delayed due to fog - it was for operational reasons, The previous flights were diverted but by 1200 the fog had cleared and it was clear, sunny weather