Compensation for delayed flights Discussion Area

thalia22

Daza wrote: »

If anyone has had a delay coming out of Spain, and wish to contact the Spanish equivalent of the CAA - you will notice that their website doesn't display a contact email address anywhere for it and you are supposed to contact them via snail mail.

Well I was doing a little digging around on their website and found a contact form for them (you can only send text, no attachements.. etc) - I then searched the source code for the page and found out after hitting send the email address that it goes to is as follows:

[EMAIL="web.aesa@fomento.es"]web.aesa@fomento.es[/EMAIL]



I know this email address works as I have sent them all the information I sent & have received back regarding a Thomas Cook flight from ALC to MAN yesterday and today received the following reply back from them - The email I sent them contained all the letter sent & received in PDF format, so they can receive attachements this way

Dear Sir
In a few days you will receive an acknowledgement of receipt informing you that we have requested a report to the air carrier, together with the corresponding evidence of their allegations.
We will revert to you in due course.
For additional information regarding your rights as passenger, we suggestyou to check our web site: http://www.seguridadaerea.es/AESA/LANG_CASTELLANO/PASAJEROS/
Kind regards,



Divisi!n de Calidad y Protecci!n al Usuario
Direcci!n de Seguridad de la Aviaci!n Civil y Protecci!n al Usuario
Agencia Estatal de Seguridad A!rea
Avda. General Per!n, 40.
28020 MADRID
http://www.seguridadaerea.es/aesa/lang_castellano/

Hi, I dealt with the AESA (Spanish regulator) via the CAA, and snail mail (Royal Mail), address is Ministerio De Fomento, Agencia Estatal De Seguridad Aerea, Po De La Castellana 67, 28071, Madrid, Spain. tel:91 597 83 21/7231/5075. I received intially an opening letter like has been stated re obtaining the facts from airline, (Iberia in my case), on the 31/8/2011. I received a full letter from the AESA dated 19/10/2011, which fully upheld my claim, stated we should be compensated 1200 euros, rejected Extraodinary circumstances, and confirmed our expenses should be paid unnder the Montreal Convention, i.e fully upheld my case. They issued a copy to Iberia, I issued a copy to Iberia Spain, also a full case file to Iberia london, including a copy of the AESA report. Iberia never acknowledged any receipt, failed to answer correspondence from myself, and my MEP, hence I issued County Court proceedings, received the defence statement from their Lawyers, which you would not beleive, and currently awaiting a Court hearing date. So their is no email address on the correspondence, but it is good to have all the documentation in writing, hence the fulll AESA report. Likewise Iberia emailed me, but their email address does not receive incomimg messages, hence only snail mail to them. So it is good that someone has found another mehod of contact with the AESA, and am email address for the regulator. I hope this info helps and gives an insight to the processes required

Raymondveldkamp

JDunning7 wrote: »

It's worth pointing out though, companies like Flight-Delayed only process claims that are less than 3-years old... No help to me then!

That is true, since a court will only handle new cases if the delay took place with a maximum of 2 years back. If they would accept your claim, they will not be able to offer you a full service because they cannot help you to bring your case to court.

bigmc1_9

Thomas Cook Success Story

I have heard back from Thomas Cook today via email with a written copy in the post.

They have accepted there obligation under Reg 261 and have attached a Thomas Cook voucher to the value i would have been entitled to in cash.
While this is not money value and i will be discussing this with them, Finally we have a case where Thomas Cook have partially agreed to the ruling

I am still skeptical until i receive the postal version with the voucher enclosed but this is some good news atleast.

richardw

Raymondveldkamp wrote: »

Why? I was not trying to spam. .

Why is the reference to your website there then? Perhaps edit it out?

JDunning7

bigmc1_9 wrote: »

Thomas Cook Success Story

I have heard back from Thomas Cook today via email with a written copy in the post.

They have accepted there obligation under Reg 261 and have attached a Thomas Cook voucher to the value i would have been entitled to in cash.
While this is not money value and i will be discussing this with them, Finally we have a case where Thomas Cook have partially agreed to the ruling

I am still skeptical until i receive the postal version with the voucher enclosed but this is some good news atleast.

How hard did you have to battle to get to this point??

bigmc1_9

JDunning7 wrote: »

How hard did you have to battle to get to this point??

One letter to them and a few reminders that the 28 days was running out. :j

badbobby

I too have a TC offer of vouchers. I was delayed for both in and outbound, but the offer only covers the former (they had a pilot who didn't have the correct licence to land at the intended destination!).

I don't want vouchers and am fighting the second delay so have issued a claim last week, deemed served recently.

Will update as it goes along.

JDunning7

bigmc1_9 wrote: »

One letter to them and a few reminders that the 28 days was running out. :j

Any chance of copying & pasting the text you used in your reminder letter?? I've just posted out a letter to Thomas Cook on Friday, for a flight delay of 5 hours back in July 2007.

bigmc1_9

JDunning7 wrote: »

Any chance of copying & pasting the text you used in your reminder letter?? I've just posted out a letter to Thomas Cook on Friday, for a flight delay of 5 hours back in July 2007.

No reminder letter sent, Done it via the thomas cook problem page.

grump

In January 2012 we were delayed 25 hours and 45 minutes at Barbados airport as the inbound First Choice aircraft from Manchester had a cracked windscreen, We were put up in a hotel overnight as the airline had to fly in a new windscreen the following day.
As the flight was on an EU airline departing from an EU airport originally and we were due to go on the return flight from Barbados to Manchester, can I claim under this new ruling?
When I initially tried to claim from Thomson on our return in January they said " in the meantime, we dont believe that regulations EU261/2994 contains anything that requires us to make a payment to you!. They also stated that "the flight delay was out of our control".
Any advice please as to should I continue under the new legislation on Octobe 23rd?