Compensation for delayed flights Discussion Area

SMarg

I booked a return flight from London Stansted to Rome Ciampino with Ryanair, leaving yesterday Monday 17th December and returning today, 18th.

The return flight was scheduled to leave at 1220 and arriving at 1400 London Stansted.

There was some fog at Ciampino this morning and the earlier Ryanair flights were diverted (not sure where to) and my flight came up on the screen as delayed from 1220 until 1830 due to operational reasons. I had an important physio appointment this evening that I needed to keep and couldn'f afford to take the chance that the flight wouldn't leave at 1830.

I took a taxi at 1300 to Rome Fumicino and booked a one way British Airways flight into Gatwick at a cost of £200 which got me home in time for my appointment.

I have received the following texts from Ryanair:

1103 - Ryanair apologises for the delay to your flight etc .. estmated time of departure 1815

1812 - Your Ryanair flight is now estimated to depart at 1930

1822 - We apologise that the flight FR3005 has been cancelled - an email has been sent outlining your rebooking/refund options

1847 - Your flight is now estimated to depart at 2030

2037 - Your flight is estimate to depart at 2150

The flight finally landed at Stansted at 2327.

A couple of questions: How do I ascertain the actual reason for the delay? Not sure that I would get an honest answer from Ryanair

Reading previous posts I believe I would be entitled to a refund and conpensation. I am out of pocket for the new flight, transport to Fumicino and further taxis costs on the journey from Gatwick instead of Stansted.

Any advice appreciated.

VK-2008

111KAB wrote: »

staylor > CAA website says "Despite the word extraordinary, it does not necessarily mean it is a rare event, it just has to be outside of the airline’s control." Seems to me that the problems you mention were within the airline's control.

Surely if the above is the case then compensation will never be paid out as it states I think page 201 regarding a safety issue
My flight was delayed 10 hours due to an emergency chute being activated however when my husband looked into this online out aircraft has previous as little as a week ago for same fault
But the thing is 70 passengers had to get red outed due to there fault
I have emailed expressing my concerns however doubt I will get much back in compensation but surely the 70 affected passengers should get something over the other few hundreds who got to enjoy a standard flight home?

richardw

Smarg, ryanair will just say fog=extraordinary circumstances=no compensation.

JDunning7

richardw wrote: »

Out of interest, What was your my travel lite flight number?

It may of had a TC flight number.

Even so, I think my travel lite was an Airtours brand which was taken over by TC and didn't go bust, so appears TC may well be responsible to respond to your claim.

Hi Richard,

The MyTravel flight number was MYT242.

Cheers,

Jonny.

richardw

Perhaps just send the letter to TC and wait and see what they say.

richardw

Raymondveldkamp wrote: »

You could also spend your time on other things and get help from experts like xxxx

It is indeed a (small) investment, but it will save you loads of time.

Hit the spam button

rusty_frog

richardw wrote: »

Hit the spam button

With pleasure!

Daza

If anyone has had a delay coming out of Spain, and wish to contact the Spanish equivalent of the CAA - you will notice that their website doesn't display a contact email address anywhere for it and you are supposed to contact them via snail mail.

Well I was doing a little digging around on their website and found a contact webform for them (you can only send text, no attachements.. etc) - I then searched the HTML source code for the page and found out after hitting send on the webform the email address that it goes to is as follows:

[EMAIL="web.aesa@fomento.es"]web.aesa@fomento.es[/EMAIL]


I know this email address works as I have sent them all the information I sent & have received back regarding a Thomas Cook flight from ALC to MAN yesterday and today received the following reply back from them - The email I sent them contained all the letters sent & received in PDF format, so they can receive attachements this way

Dear Sir
In a few days you will receive an acknowledgement of receipt informing you that we have requested a report to the air carrier, together with the corresponding evidence of their allegations.
We will revert to you in due course.
For additional information regarding your rights as passenger, we suggestyou to check our web site: http://www.seguridadaerea.es/AESA/LANG_CASTELLANO/PASAJEROS/
Kind regards,



Divisi!n de Calidad y Protecci!n al Usuario
Direcci!n de Seguridad de la Aviaci!n Civil y Protecci!n al Usuario
Agencia Estatal de Seguridad A!rea
Avda. General Per!n, 40.
28020 MADRID
http://www.seguridadaerea.es/aesa/lang_castellano/

Raymondveldkamp

Why? I was not trying to spam. For many of the forum readers - who don't have the time to do it themselves - it is a valid option. Isn't it?

Of course I would encourage everyone to claim the compensation they are entitled to. No matter by which means. We're on the same side here.

JDunning7

Raymondveldkamp wrote: »

Why? I was not trying to spam. For many of the forum readers - who don't have the time to do it themselves - it is a valid option. Isn't it?

Of course I would encourage everyone to claim the compensation they are entitled to. No matter by which means. We're on the same side here.

It's worth pointing out though, companies like Flight-Delayed only process claims that are less than 3-years old... No help to me then!