Compensation for delayed flights Discussion Area

dzug1

I believe if they give two weeks notice of a cancellation they do not have to pay compensation.

I don't quite undestand what you have been refunded.

Are you saying that you paid £200 odd for the Barcelona - home trip - or that you paid it for the return journey home - Barcelona - home? Makes a whole lot of difference tio whether you have been refunded correctly or not.

They probably won't have refunded any card fees - up to you if you think it's work making a fuss or not.

SPROG_2

Thanks for your response. The £200+ was paid for a return trip Uk to Barcelona.
Return trip cancelled by Airline-hence had to pay again with new airline to get home.
Refund seems a little low-they charged me £14 credit card fee to book!! but no refund on that element!
What if I had not been able to book with an alternative airline to get home? The original airline would not cancel the outbound flight-got us over a barrel.

fuzzballjunior

I was booked on a flight from Glasgow to Heathrow, to get a connecting flight to Mumbai. However, the first flight was delayed only slightly, but enough, it seems for the BA staff to bump us off the Mumbai flight. We actually turned up on time at the gate for boarding, watching other passengers pass us onto the plane and we were refused boarding.
The staff then instructed us to stay at the Premier Inn and to get a meal which we should claim back the cost for. The total bill for a taxi and meal (for 6 people) was £94. We followed these instructions only to be told later that BA would only give us £50 to share between us.
I am appalled at this offer and would like to know where I stand on this issue.
We also had a connecting internal flight booked in India which we missed because our rearranged flight left over 13 hours after our original one.
Do the flight delay rules cover such circumstances or am I stuffed?

bingy

Hello I was wondering if anyone can help me.

A Few nights ago I came back to London from Barcelona on a British Airways flight due to leave at 22.30pm. After boarding and listening to the safety talk we were told the starter engine wasn't working, and that we needed to get off the plane as they needed to locate and fit a new one. We were then told we would get more information in 30 minutes, and they allowed us one snack and drink from the shop upstairs. 2 hours went by and we still had not received any information, and there was no staff to be seen anywhere. We boarded the plane again at 1.30am (3 hours late), and arrived in London at 3am approx.

We were told there would be staff on the ground to talk to but there was not. Our original plan was to get a train to London Victoria and then the tube up to North London. Obviously having arrived so late that was not an option. After searching Gatwick check in/info desk there was no staff to be seen and eventually a Thompson rep said she would go find someone. 10 minutes later a BA rep came down to speak to us, clearly having been just woken up, and told us that as the flight was delayed by more than 2 hours and the time was so late we would definately get a refund on our taxi. I askes her 3 times if this was true, as I really cannot afford a taxi, she said 100%. So based on that I paid £115 to get home.

Surprise surprise when I wrote to BA asking for a refund for the taxi, they denied it.

Do I have any rights here? I will be so gutted if I cannot get this money back.

Thanks,

Rachel

jodenkel

we were due to fly back from Palma at 13.35 on 15th August - at 14.345 we wwere advised by the cptain that a part was required for the front wheel and this would have to be flown in from Luton, with a schduled arrival at around 18.00 with an expectation to get us away by 19.30.

We were given vouchers for 15 euros but that was the last information that was given out depite phone calls the Monarch UK who promptly put the phone down when they could not answer a simple question.

We complained to Monarch to be told that no compensation was due despite the flight being delayed 8 hours and 53 minutes - debateable this as it depends on how you measure the time - the flight actually took off at 22.45.

At no time after 5 hours were we advised that we could choose not to travel and take a refund and there was no one from Monarch at the gate for the whole time to ask.

Question - do we have a case for compensation?

Cheers

Jodenkel

dzug1

jodenkel wrote: »

we were due to fly back from Palma at 13.35 on 15th August - at 14.345 we wwere advised by the cptain that a part was required for the front wheel and this would have to be flown in from Luton, with a schduled arrival at around 18.00 with an expectation to get us away by 19.30.

We were given vouchers for 15 euros but that was the last information that was given out depite phone calls the Monarch UK who promptly put the phone down when they could not answer a simple question.

We complained to Monarch to be told that no compensation was due despite the flight being delayed 8 hours and 53 minutes - debateable this as it depends on how you measure the time - the flight actually took off at 22.45.

At no time after 5 hours were we advised that we could choose not to travel and take a refund and there was no one from Monarch at the gate for the whole time to ask.

Question - do we have a case for compensation?

Cheers

Jodenkel

Sorry - no you don't. In general it's the reasons for the delay that give rise to compensation, not the length of it. Delays caused by overbooking or cancellation of the flight lead to compensation - delays caused by other factors do not.

zylch

Last Friday I flew from Manchester to Frankfurt Hahn. The Ryanair flight was due to leave at 2005 but was delayed and didn't depart until 2.5 hours later. From Hahn I needed to take a coach to Mannheim which was due to leave at 2250. The next one was at 0050. Our plane arrived at 0115 so I'd missed the last coach (for which I had already bought a ticket) and was now stranded in Hahn, with no other coaches until 1050 the following morning. I even tried checking into the local hotel but it was fully booked. There was nobody to speak to at the airport as it was so late, and I had no other option but to take a taxi to Mannheim which cost me 200 euros. I thought my own travel insurance (HSBC) might cover me but it only covers me up to the first point of arrival abroad, not for any connecting transport to my final destination.

My question is do I have a case for compensation, and if so, who should I contact?

Thanks

Caz3121

I doubt Ryanair will take any responsibility - as the airlines (and this applies to all airlines not just the cheapies) are contracted to get you from airport A to airport B (people that end up in airport C and have a 5 hour coach trip to get to airport B can't get compensation as the airline has filfilled it's obligation to get the passenger to the final destination)
The airlines are not responsible to get you to your final destination. Some insurance policies may well cover for this but with your's not it looks like you are out of pocket.

I was recently on an Edinburgh to Heathrow flight that eventually arrived into Heathrow 5 mins after all the public transport had stopped (was a Sunday night and it stopped at midnight - had been due to arrive at 8pm) Passengers were advised before leaving that the responsibility was to get to Heathrow which they did all be it 4 hours late. I had a £80 taxi to my hotel.

dzug1

fuzzballjunior wrote: »

I was booked on a flight from Glasgow to Heathrow, to get a connecting flight to Mumbai. However, the first flight was delayed only slightly, but enough, it seems for the BA staff to bump us off the Mumbai flight. We actually turned up on time at the gate for boarding, watching other passengers pass us onto the plane and we were refused boarding.
The staff then instructed us to stay at the Premier Inn and to get a meal which we should claim back the cost for. The total bill for a taxi and meal (for 6 people) was £94. We followed these instructions only to be told later that BA would only give us £50 to share between us.
I am appalled at this offer and would like to know where I stand on this issue.
We also had a connecting internal flight booked in India which we missed because our rearranged flight left over 13 hours after our original one.
Do the flight delay rules cover such circumstances or am I stuffed?

The flight delay rules do not provide for compensation as such (cancellations/overbookings excepted) - they provide for you to be looked after during the delay. It sounds as though you were, but the arrangements went wrong, and the amount offered sounds unreasonably low. A Hoppa bus each way would have cost £48 total, so there's not enough for a meal by any stretch of the imagination. I think I'd point this out to BA.

(When something similar happened to me we were given Hoppa bus vouchers and told to charge the meal to the hotel so no money changed hands)

I doubt if the delay at the Indian end gets you anything though.

dzug1

bingy wrote: »

Hello I was wondering if anyone can help me.

A Few nights ago I came back to London from Barcelona on a British Airways flight due to leave at 22.30pm. After boarding and listening to the safety talk we were told the starter engine wasn't working, and that we needed to get off the plane as they needed to locate and fit a new one. We were then told we would get more information in 30 minutes, and they allowed us one snack and drink from the shop upstairs. 2 hours went by and we still had not received any information, and there was no staff to be seen anywhere. We boarded the plane again at 1.30am (3 hours late), and arrived in London at 3am approx.

We were told there would be staff on the ground to talk to but there was not. Our original plan was to get a train to London Victoria and then the tube up to North London. Obviously having arrived so late that was not an option. After searching Gatwick check in/info desk there was no staff to be seen and eventually a Thompson rep said she would go find someone. 10 minutes later a BA rep came down to speak to us, clearly having been just woken up, and told us that as the flight was delayed by more than 2 hours and the time was so late we would definately get a refund on our taxi. I askes her 3 times if this was true, as I really cannot afford a taxi, she said 100%. So based on that I paid £115 to get home.

Surprise surprise when I wrote to BA asking for a refund for the taxi, they denied it.

Do I have any rights here? I will be so gutted if I cannot get this money back.

Thanks,

Rachel

Well you didn't have any rights - the airline got you to Gatwick as was their duty, and that duty finished there. Onward transportation is your shout.

Whether you gained any rights as a result of what you were told on arrival I wouldn't like to say (are you sure she was BA and not BAA??). I suspect you did - but enforcing them will be a problem and with no guarantee of success.