Compensation for delayed flights Discussion Area

dzug1

Shona99 wrote: »

I'm presuming the car hire and accomodation values relates to the Canaries end-i.e the wasted cost of these expenses consequent to the overnight delay in arrival-and this seems to have stumped the previous poster.
.

No they didn't stump me as such - just that I was under the impression they would not be claimable. Consequential loss is often excluded - or an attempt made to exclude it.

PLJ_3

Hi Shona99,
where do I find flightmole forum
thx in advance
plj

amf

PLJ wrote: »

Hi Shona99,
where do I find flightmole forum
thx in advance
plj

Here http://www.flightmole.com/forum/

GLEKA

PLJ wrote: »

I would like some reassurance that I am on the right track, I have read
the page and followed the links and come to the conclusion that passengers booked on this flight for 18th April 2009 all have the right to Euro 400 plus Montreal rights to car hire expenses, accomodation etc...

I would like someone to agree, and confirm to me how to proceed with my claim to Easyjet - the interesting item of this story is that all passengers have volunteered their email addresses so that a few can keep them all informed as we have a genuine complaint to how EZJ handled the following:

EZY8695 was due to depart at 15:35 on 18th April 2009 - from the North Terminal Gatwick London - at check in, passengers were advised that the flight was delayed due to technical difficulties with the aircraft and that it had been rescheduled for 00:30 on the 19th April.

Passengers were misinformed by Menzies staff representing EasyJet — and told the flight would leave at 00.30 on the 19th April, and then 01:45, and then told the pilot was too tired to fly and that a hotel room had been laid on for weary passengers. EZY8695 was subsequently cancelled at 22:00 hrs on the same day. Passengers were told they had been rescheduled to EZY9596 departing LGW North at 8:40 on the 19th April 2009 - which completed the journey to Las Palmas Gran Canaria, and whose Captain addressed the passengers in a pleasant manner and rued their disappointment and informed them that they had not been told the truth, that there was no crew..that they should complain, and later in fact even encouraged passengers to seek compensation

There were 168 passengers and we are all in email contact - what do you think? And how should we all proceed to claim our compensation.?
thank you on behalf of our group

Ive just (today) used complaintcommunity (.com) to submit my easyjet complaint about our wedding anniversary problems alst year - and blow me easyjet have replied instantly and are on the case!
- so feel free to join in as a groupcomplaint i dont mind - looks like easyjet must use complaintcommunity to manage their complaints.
mse doesnt allow links so anyone interested should see my complaint is there - type in easyjet in the search bar if you cant find it

geoff1057

my return flight to Birmingham from Fuerteventura was due to take off at 1;30 pm, arriving at Birm at 5.55pm, i had booked train tickets leaving Birm Int at 7.38 for the 1 hour journey home. However at the airport we were told there was a 3 1/2 hour minimum delay ,which ended up being 6 hour delay. We left Fuertevntura at 7.15 arrived in Birm 11.10pm we of course missed our train,and the last train had left an hour earlier,we had to get home because of work. luckily my daughter ,who we had rung ,asked a neighbour if they could possibly pick us up,which they thankfully did , we payed him £30 for this and gave him £10 for petrol ,for which we have a receipt . can i claim anything back from my holiday insurance, missed train fare ? petrol bill? and payment for getting us home? and if possible compensation .

dzug1

In a word - sadly no.

Holiday insurance (if it applies at all on the return leg) only kicks in after a 12 hour delay.

Airline compensation doesn't apply to delays as such - only if they are the result of overbooking or cancellation.

If your train ticket was a normal one ( ie anytime, off peak, super off peak) you should be able to get a refund, minus a £10 admin fee.

travelmonkey

Hi people,

This forum is full of tales of woe, it makes me not want to book another flight but let's not forget the thousands of flights that are on time each day!!

I have my own tale of woe from last year...

I booked 8 flights from Luton to Bratislava last August and the take off time was 8.40am, we ended up taing off at around 2pm. I wasn't aware of this EU rule at the time and we all boarded the flight albeit rather late!

Could anyone tell me if this means I can or can't claim compensation on the flights because we boarded, the delay was unaceblably long but we did get a couple of food vouchers for a sarnie. Is the airline the first point of contact? Is there a lovely MSE template hiding anywhere for use?

Cheers,
Charlie

dzug1

travelmonkey wrote: »

Hi people,

This forum is full of tales of woe, it makes me not want to book another flight but let's not forget the thousands of flights that are on time each day!!

I have my own tale of woe from last year...

I booked 8 flights from Luton to Bratislava last August and the take off time was 8.40am, we ended up taing off at around 2pm. I wasn't aware of this EU rule at the time and we all boarded the flight albeit rather late!

Could anyone tell me if this means I can or can't claim compensation on the flights because we boarded, the delay was unaceblably long but we did get a couple of food vouchers for a sarnie. Is the airline the first point of contact? Is there a lovely MSE template hiding anywhere for use?

Cheers,
Charlie

As your flight was 'just' delayed, no matter how long, there is no EU compensation payable. Your vouchers were your entitlement.

The compensation comes in for cancelled and overbooked flights

BorisY

This letter worked, and the full amount was paid within a month. Earlier correspondence was attached.
********************************************
Your address

To The Chief Executive,
EasyJet Airline Company Limited
Hangar 89
London Luton Airport
Bedfordshire


cc: Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE

Mr Stelios Haji-Ioannou, Founder and Chairman of EasyJet

dd.mm.yyyy

Dear Sir,

From the attached correspondence you will see that your staff are continuing to avoid your obligations under European law. I am owed 250 Euros compensation plus £19 for real costs incurred as result of your cancellation.

EU Regulation 261/2004 Article 5 Para 3 requires you to prove that the circumstances of cancellation were extraordinary and unavoidable - even if all reasonable measures had been taken. Your assertion that this is so is not ‘proof’, and is therefore irrelevant. The EU Regulation Pre-amble Paras 14 and 15 gives examples of what would be covered by ‘extraordinary’.

Please tell me by return what proof you have to justify non-payment of full compensation, or pay me what is required by law.
I am copying in the Air Transport Users Council, because I believe you are seeking to avoid your legal obligations. I hereby request the ATUC to exercise now whatever maximum sanctions are available to punish your company for breaking the law, since previous experience leads me to expect your usual ‘fob-off’.

Yours sincerely,

J.Smith (Mr)

Attached: my letters and emails of : … … (dates)
your replies of: … … (dates)

Mr_Miyagi

Anyone know if there is a time limit for claiming?

I had a nightmare of a time last August. Could I still claim?