Compensation for delayed flights Discussion Area

Smiley82

onlyhalfling wrote: »

Hi everyone...

I'm due to catch a flight from standstead in a few hours but it looks like my flight may be cancelled. Would anyone know if I could get compensation for the hotel that I've paid for and the football game I've already bought tickets for?

Hi,

I'm pretty sure that you would need Travel Insurance in order to be able to claim for those sorts of things.

Hope your flight didn't get cancelled!

pompeygazza

I would appreciate your advice on the following situation.

i was due to fly on the 29th december at 0945 from gatwick to toronto. we eventually took off at 19:30 on the 30th december. we have written a letter claiming compensation for a cancelled flight and the airline have written back stating that the flight was not cancelled but delayed.

how long does a flight have to be delayed for before it is classed as cancelled. The flight the next morning took off o.k. i.e. before us..

where do we go next?

ScarletBea

I think you can just go via your travel insurance.

In the case of a delay, the airline just needs to give you food and accomodation, not money

I had a similar problem in December, when my flight to Cuba was delayed for 22 hours. The airline (Thomas Cook) gave us breakfast vouchers, then at 11am took us to a hotel, where we stayed (including food) until 4am next day, to go back to the airport.
Very good service, but I ended up only getting £25 from my travel insurance...

amf

pompeygazza wrote: »

I would appreciate your advice on the following situation.

i was due to fly on the 29th december at 0945 from gatwick to toronto. we eventually took off at 19:30 on the 30th december. we have written a letter claiming compensation for a cancelled flight and the airline have written back stating that the flight was not cancelled but delayed.

how long does a flight have to be delayed for before it is classed as cancelled. The flight the next morning took off o.k. i.e. before us..

where do we go next?

It is a question of fact whether the flight was cancelled (possible compensation) or delayed (no compensation) and some airlines have been known to try it on by saying a flight is delayed, when it has really been cancelled.

I think your best bet is to look at http://www.flightmole.com/forum/ and post there with all the relevant details if you still think you may have a case for compen.

WiseInvestor_2

chickof78 wrote: »

• a record of cancellations and delays for services between London City and Dublin using this model of aircraft for the months of September to December
• the measures taken to ensure proper and timely compliance with the schedule of maintenance and checks on the aircraft.
• The measures taken to resolve the technical problem once it appeared
• The steps taken to resolve it without withdrawing the aircraft from operation
• Details of the technical problem once it was diagnosed
• Details of the rarity of the problem (ie is this a known fault for this model or a highly unusual fault)
• Details of the length of time taken to resolve the problem once it was diagnosed
• Details of the previous maintenance record and breakdowns of the aircraft

Even if they were minded to, I doubt the aircraft manufacturer would allow BA to disclose this information.

KittaKatta

I wonder if someone knows how this is regulated: a few years ago I flew to Switzerland, from where I should have caughed another internal flight to the South of the country (ca. 45 mins by plane, 3 1/2 hours by train). The flight from London was delayed and even though I had booked the ticket for the whole journey with the same company, when I got to Zurich I was told that: 1) the connecting flight had left; 2) the next available flight would be about 8 hours later (and on waiting list!); 3) I could have a train ticket instead. I went for option 3 expecting to be upgraded to first class at least, but was rudely told that, since I had no "first class ticket" on the plane, I would not get one for the train. On returning home I checked the regulations of the airline and realized that by accepting the train ticket, I had no right to any compensation.
Should this happen again, would I expect compensation due to delay (since the same company made me miss the connecting flight, and consequentially I got to my final destination approximately 4-5 hours later than expected), or would I still have no rights?

CPH_2

We were delayed on taking off from humberside flight to amsterdam due to bad weather in christmas 2007, we ultimately missed the connection to munic which was one of the last of the day as all the staff had gone home when we arrived at the airport after midnight. KLM organised a 10 hour train to munich after 12 hours overnight in the airport that really ruined our 4 day break, as we never really recovered.

Is there a time period that this claiming is limited to. i.e 1 year. we have all the details and receipts and tickets for the inconveniences it caused

Tahnks folks, sorry if this detail is mentioned elsewhere i searched and found nothing

don21_2

We were delayed 24 hours on this flight to GOA and the airline accomodated us overnight.I think they will try to deny me my compensation by saying this is a delay not a cancellation.The regulation does not seem clear on this.Any thoughts.

dzug1

KittaKatta wrote: »

I wonder if someone knows how this is regulated: a few years ago I flew to Switzerland, from where I should have caughed another internal flight to the South of the country (ca. 45 mins by plane, 3 1/2 hours by train). The flight from London was delayed and even though I had booked the ticket for the whole journey with the same company, when I got to Zurich I was told that: 1) the connecting flight had left; 2) the next available flight would be about 8 hours later (and on waiting list!); 3) I could have a train ticket instead. I went for option 3 expecting to be upgraded to first class at least, but was rudely told that, since I had no "first class ticket" on the plane, I would not get one for the train. On returning home I checked the regulations of the airline and realized that by accepting the train ticket, I had no right to any compensation.
Should this happen again, would I expect compensation due to delay (since the same company made me miss the connecting flight, and consequentially I got to my final destination approximately 4-5 hours later than expected), or would I still have no rights?

The EU regs do not provide compensation for delays per se - only if they are caused by overbooking or cancellation. Which in this case they were not, at least from what you have said

There's also the complication is that the leg on which you were badly delayed was an internal flight - EU regs do not apply to it as Switzerland is not in the EU.

dzug1

don21 wrote: »

We were delayed 24 hours on this flight to GOA and the airline accomodated us overnight.I think they will try to deny me my compensation by saying this is a delay not a cancellation.The regulation does not seem clear on this.Any thoughts.

The regulation is very clear on this - what may not be clear is whether the delayed flight was the same one (no compensation) or you were transferred to a different flight (compensation).