Compensation for delayed flights Discussion Area

Jodash

I had a 24 hour delay with Virgin Atlantic MCO to LGW in 2007 all I was given was Air miles can. I claim?

blindman

Answers to FAQ's repeated AGAIN :cool:

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Small claims time limit Anything over 6 years old you can't go to court to claim

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address

Compensation per person + Monarch email
Monarch Claim form example

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim

current ECJ case (Cuadrench More v KLM Case C-139/11) where the judgment is due to be handed down on 22nd November which will clarify the time limit issue with respect to the Montreal Convention

CAA Denied boarding
Right to Care
European small claims

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

dradavies

Centipede100 wrote: »

You ought to be able to claim from BA.

Thanks very much!

gmar96

Hi,

Just a note to say thanks for your valuable advice to all on this thread Centipede100. Sent email and letter to Qatar Customer Relations in London. Got a response today. They'll be forwarding correspondence to Doha. I would be surprised if it is anything other than a letter with the 'extraordinary circumstances' clause triggered.

Will update.

Gman

Angie1964

I sent an email to my tour operator who phoned to say it is not them I need to request a claim for a delayed flight but I have to go to the European Flight Delay Court website.
Can anyone tell me if that is right or am I being passed around until I get fed up.

megan01

terry_not_the_corry_one wrote: »

Hi in 2008 we got delayed 23hrs on the way back from the canaries. we got put up in a hotel for the night, with a voucher towards the cost of a meal. what i want to know is are package holiday flights included????

Angie1964 wrote: »

I sent an email to my tour operator who phoned to say it is not them I need to request a claim for a delayed flight but I have to go to the European Flight Delay Court website.
Can anyone tell me if that is right or am I being passed around until I get fed up.

There is no such thing, they are fobbing you off, its them who provided you with a service which is inadequate, its them you deal with

rusty_frog

Hi,
After reading and trying to digest all info. given on some 134 pages, I am now writing adapting a template provided by Centipede.
A BIG thank you!

Does anyone have the name of Thomas Cook Airlines company secretary?

doz123

I have read all the information on delayed flights and I wonder if it is worth me trying to claim.

My flight TCX908L to Santorini on 31st August 2010 from Manchester was delayed for 8 hours due to a technical fault I was told, but then on my return journey 14th September 2010 Flight TCX908L that flight was delayed 7 hours. I did write a few letters to Thomas Cook but to no avail.

Sadly I do not have their reply letters as I had given up hope of any compensation I only my email to them. I do have the holiday booking reference.

Can anyone advise me.

gazman1966

Advice Guys.
we were delayed 18 hours on an easy jet flight out of mallorca on 22.10.06 to Glasgow.This attracted media attention as Michelle Mone was on the flight.
not allowed to post links but received widespread coverage in the press
The delay was due to a problem with the plane and it took 18 hours to send a replacement.there was five of us and we were badly treated but received no compensation .Ive looked at the manual and some of the thread,has anybody any advice on dealing with Easy Jet .

pippahall11

Hi guys,

I hope someone can give me some advice. Back in April 2012, my mum and step-dad were due to travel to Hurghada.

They boarded the aircraft and the pilot began the push back but stopped and announced that due to a suspected oil leak they would need to do some more safety checks and kept them on board for about 30 minutes.

The pilot came back an advised all passengers that the leak could not be fixed and that all passengers had to disembark.

They were delayed in total for 3 and a half hours, at no point during the delay were they offered refreshments/ phone calls etc.

They had to wait for an alternative aircraft to fly them to Hurghada.

My question is are they eligible to claim compensation? I have read that in extraordinary circumstances they can't but surely a safety issue like that should have been detected when the safety checks were made prior to them boarding passengers?

Any advice would be brilliant.