Compensation for delayed flights Discussion Area

blindman

surreychad wrote: »

Back in 2010 my family and I were delayed for 9 hours on our outbound journal to Menoca.

The reason for the delay??


There was no Thomas Cook rep on hand to offer any assistance help or (As I now know) provision of food drinks, etc. On arrival the main pool was closed for the week and the overall Thomas Cook support was crap.

No comment :cool:

On the return journey we had another 3 hour delay even though the rep had sent called the airline to confirm that is was on time before we left the hotel.

No surprise there TBHO

I did put in a compliant to Thmoas Cook who basically told me to go away, the trouble i have is that I no longer have any of the emails sent to them. So do I cntact them to make a fresh compliant or do I ask them for copies of the correspondence so I can continue with the claim?

You need to find out what caused the delays.
Also if you arrived at you destination 3+ hours late.

When you have found out then you can pursue a claim if it fits in with the current law.

blindman

Jamie_Carter wrote: »

Even 250 euros is totally out or proportion when you consider the cost of budget airline flights.

Totally agree

I agree that in some cases compensation should be paid. But by promoting this all you are doing is pushing up prices.

Jury's out on that TBHO

Remember, airlines don't deliberately delay flights.

No: But they have a cavalier attitude to their paying passengers when it happens.

Jamie_Carter wrote: »

Some of the safety checks are carried out as they push back. So the fault was probably only identified then.

I'm sure you have seen some of the flaps on the wings being operated as the plane is moving along the taxiway.


That's not a saftey check-more an operational check-ie do they work as they should.

My dad used to be a flight engineer on 707s.
it was the flight engineer who had the final say.

Nope: The CAPTAIN has the final say.
The engineer can advise him of the fault\consequences\hazards but if the captain wants to fly-then that's it.

Think about it-the Engineer can always get off-The captain can't :cool:

JPears

Are separate legal claims submissions required if the passenger is a minor ie <16?
Presumably an adult can represent them?
Thanks to all those, especially Centipede who have made many contributions, comments and sensible advice.

Keefy51

We need your help in giving us a reference by which we can tell the airlines about this new ruling. I wrote to Wizz Air who were clearly not aware of this. We need to say something like 'Reference EU directive No, 123456 dated Oct 2012 handed down by Judges !!!!!!t of the Upper Session etc etc'. The intention is that the PR machinery who handle complaints will then pass this information to their legal departments. It will also show them that we know what we are talking about.

pippahall11

blindman wrote: »

What was the delay at their destination? That's where the 3+ hours comes into effect.

The delay was an oil leak in one of the engines that was discovered on the push back. They were told to get off the aircraft and were taken back into departures. They had to wait for a replacement aircraft to come from Malta.

doz123

Thanks Blindman if I can claim for both the outbound and inbound journeysManchester to Santorini (8hrs and 7hrs) according to the template I could claima total of £1280 "And pigs can fly" I would feel embarrassed putting insuch a claim I think I would accept a token gesture which I do not think I would receive.

Can anyone advise.

rhylbloke

My wife and I were on a flight from Manchester to Zante in September this year, which was delayed over six hours.
We weren't really inconvenienced that much, just missing a few hours of our holiday at the destination, and hanging around Manchester airport trying to find things to do for six hours. ( plus trying to keep out of the way of some of the other passengers who were doing nothing but moaning ) It wouldn't normally occur to me to try to claim compensation, but in the current financial climate, a possible 800 euros sounds very appealing, certainly an improvement on the two vouchers we were given, which bought us half a breakfast each, at airport prices. The reason given for the delay was a "bird strike" requiring work on one of the engines. I'm 100% sure that this will be quoted by the airline as a safety issue ( and I'd probably agree with them - would I rather they had said "let's chance it and hope the engine will be ok " ? Er....probably not ) So, I've filled in the template letter, but I'm still debating whether to bother with the price of a stamp to send it. :think:

blindman

rhylbloke wrote: »

My wife and I were on a flight from Manchester to Zante in September this year, which was delayed over six hours.
We weren't really inconvenienced that much, just missing a few hours of our holiday at the destination, and hanging around Manchester airport trying to find things to do for six hours. ( plus trying to keep out of the way of some of the other passengers who were doing nothing but moaning ) It wouldn't normally occur to me to try to claim compensation, but in the current financial climate, a possible 800 euros sounds very appealing, certainly an improvement on the two vouchers we were given, which bought us half a breakfast each, at airport prices. The reason given for the delay was a "bird strike" requiring work on one of the engines. I'm 100% sure that this will be quoted by the airline as a safety issue ( and I'd probably agree with them - would I rather they had said "let's chance it and hope the engine will be ok " ? Er....probably not ) So, I've filled in the template letter, but I'm still debating whether to bother with the price of a stamp to send it. :think:

I would have thought that would be "Extra ordinary circumstances" so you would NOT be able to claim IMHO.

111KAB

rhylbloke - I agree with blindman however there is no record of a Manchester > Zante flight in September suffering from a bird strike and the 'normal' situation is that birds are ingested into the engines upon take off ie when you are on the plane. One assumes therefore that this bird strike occured when the aircraft took off from the destination airport to Manchester in which case it is normal for the FO to turn the plane around, dump fuel and land.
Who told you it was a bird strike? If you post date/which airline I may be able to check for you.

barley35

I submitted a claim to the airline involved. The claim ticks all the boxes for the compensation. I was delayed by 6 hours 38mins due to a fault with the airplane in February 2007. It is for £200 per person which will total £1000. I emailed the airline and received the following response:

"Thank you for writing to us.

You mentioned the preliminary ruling (Sturgeon v Condor & Böck v Air France SA) which was only heard by the Fourth Chamber of the ECJ. In our view this preliminary ruling has only served to confuse an otherwise clear piece of legislation. Furthermore, a preliminary ruling is not afforded the status of binding authority on anything other than the case to which it refers. We are currently seeking to clarify this issue through the courts.

For this reason, I am unable to comply with your compensation request."



Do I go ahead and take this to the 'CAA' or 'ECC'?
Thanks for any advice in advance