Compensation for delayed flights Discussion Area

eskbanker

meanmum said:

Thanks, I'm trying to get my head around this. We were originally ticketed with the final leg being KLM AMS to MAN. Is the fact that this is an EU carrier not relevant to the case?

Not to this case, no.

If that KLM AMS-MAN flight had been delayed or cancelled then you'd have been entitled to pursue that under the UK/EU regulations, but having one leg in scope doesn't bring the entire journey into play for problems occurring further upstream if it's ticketed by a non-UK/EU carrier.

meanmum

eskbanker said:

meanmum said:

Thanks, I'm trying to get my head around this. We were originally ticketed with the final leg being KLM AMS to MAN. Is the fact that this is an EU carrier not relevant to the case?

Not to this case, no.

If that KLM AMS-MAN flight had been delayed or cancelled then you'd have been entitled to pursue that under the UK/EU regulations, but having one leg in scope doesn't bring the entire journey into play for problems occurring further upstream if it's ticketed by a non-UK/EU carrier.

Thanks. Sounds like a no go then. I had hoped they'd at least cover us for the extra hotel night (Montreal Convention and their own website) but they said no. 

eskbanker

meanmum said:

eskbanker said:

meanmum said:

Thanks, I'm trying to get my head around this. We were originally ticketed with the final leg being KLM AMS to MAN. Is the fact that this is an EU carrier not relevant to the case?

Not to this case, no.

If that KLM AMS-MAN flight had been delayed or cancelled then you'd have been entitled to pursue that under the UK/EU regulations, but having one leg in scope doesn't bring the entire journey into play for problems occurring further upstream if it's ticketed by a non-UK/EU carrier.

Thanks. Sounds like a no go then. I had hoped they'd at least cover us for the extra hotel night (Montreal Convention and their own website) but they said no. 

Claiming from KLM is a no go, but have you checked what Kenya Airways' policy is and if it's consistent with any equivalent Kenyan regulations, or was the reference to 'they' just meaning KLM?  If that doesn't bear fruit, then your travel insurer should reimburse the extra costs if you have the relevant cover in your policy?

meanmum

eskbanker said:

meanmum said:

eskbanker said:

meanmum said:

Thanks, I'm trying to get my head around this. We were originally ticketed with the final leg being KLM AMS to MAN. Is the fact that this is an EU carrier not relevant to the case?

Not to this case, no.

If that KLM AMS-MAN flight had been delayed or cancelled then you'd have been entitled to pursue that under the UK/EU regulations, but having one leg in scope doesn't bring the entire journey into play for problems occurring further upstream if it's ticketed by a non-UK/EU carrier.

Thanks. Sounds like a no go then. I had hoped they'd at least cover us for the extra hotel night (Montreal Convention and their own website) but they said no. 

Claiming from KLM is a no go, but have you checked what Kenya Airways' policy is and if it's consistent with any equivalent Kenyan regulations, or was the reference to 'they' just meaning KLM?  If that doesn't bear fruit, then your travel insurer should reimburse the extra costs if you have the relevant cover in your policy?

I'm only thinking about Kenya Airways - none of this was KLMs fault!
KA policy: 
 In the event of any flight delays or cancellation, we shall do the following:

• We will notify you changes of flights as soon as possible according to your contacts in your booking, and keep you posted 
• We will rebook you to next available Kenya Airways flights or an alternative airline to your destination shown on the ticket within reasonable time without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference. 
• During flight delayed or cancelled, we will provide you essential service such as accommodation, meals, ground transportation as the situation requires. 

eskbanker

meanmum said:

eskbanker said:

meanmum said:

eskbanker said:

meanmum said:

Thanks, I'm trying to get my head around this. We were originally ticketed with the final leg being KLM AMS to MAN. Is the fact that this is an EU carrier not relevant to the case?

Not to this case, no.

If that KLM AMS-MAN flight had been delayed or cancelled then you'd have been entitled to pursue that under the UK/EU regulations, but having one leg in scope doesn't bring the entire journey into play for problems occurring further upstream if it's ticketed by a non-UK/EU carrier.

Thanks. Sounds like a no go then. I had hoped they'd at least cover us for the extra hotel night (Montreal Convention and their own website) but they said no. 

Claiming from KLM is a no go, but have you checked what Kenya Airways' policy is and if it's consistent with any equivalent Kenyan regulations, or was the reference to 'they' just meaning KLM?  If that doesn't bear fruit, then your travel insurer should reimburse the extra costs if you have the relevant cover in your policy?

I'm only thinking about Kenya Airways - none of this was KLMs fault!
KA policy: 
 In the event of any flight delays or cancellation, we shall do the following:

• We will notify you changes of flights as soon as possible according to your contacts in your booking, and keep you posted 
• We will rebook you to next available Kenya Airways flights or an alternative airline to your destination shown on the ticket within reasonable time without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference. 
• During flight delayed or cancelled, we will provide you essential service such as accommodation, meals, ground transportation as the situation requires. 

On what basis did they decline a claim that cited the last of those bullet points?  I imagine that this is intended to cover delays or cancellations on the day rather than those notified in advance, but it doesn't say that....

Compclaim

Delayed 3 hours and 5 minutes with a Ryanair flight from Alicante to Manchester. Went on the website to claim compensation but it just says compensation does not apply. It was a technical fault. I hope others will see this email & complain.

eskbanker

Compclaim said:

Delayed 3 hours and 5 minutes with a Ryanair flight from Alicante to Manchester. Went on the website to claim compensation but it just says compensation does not apply. It was a technical fault. I hope others will see this email & complain.

Which email?

A technical fault doesn't count as extraordinary circumstances and therefore doesn't exempt them from paying compensation, so probably worth fighting on....

Westin

Did you base the 3h05m delay on the departure or arrival time?  It is the arrival time that counts.

eskbanker

Westin said:

Did you base the 3h05m delay on the departure or arrival time?  It is the arrival time that counts.

If the arrival time was within 3 hours of schedule then I'd expect the airline to have rejected the claim on that basis rather than citing the cause of the delay?

Crabman

Hi folks - may I ask about flight delay compensation for a flight from EU to UK. The connection time in an EU hub was 40 minutes.

Flight 1 to the hub was delayed, but passengers were told by the flight deck that connecting flights would wait. Upon rushing through the airport to get to the connecting flight, passengers were told the plane departed 3 minutes earlier. The gate agent said she wasn't aware of connecting passengers and seemed surprised we'd been told the flight would wait - when I said the captain of flight 1 had announced this, she went quiet.

Flight 1 was only delayed upon arrival at the hub by 16 minutes and it seems ridiculous that they couldn't accommodate multiple connecting passengers.

The airline rejected the delay compensation claim, blaming ATC restrictions for the delay to flight 1, but I don't think ATC were responsible for the failure of the airline to hold the connecting flight for a few minutes or other failures to accommodate the passengers.

I've never made a claim for flight delay compensation before and would be grateful for thoughts from more experienced folks on here as to prospects and if it's worth disputing/going to ADR/court.