Compensation for delayed flights Discussion Area

jackieblack

Tyzap wrote: »

Hi,

They must pay any reasonable additional cost of getting from Stansted to Heathrow, or another destination agreed with the airline.

I believe there is a regular coach and train service into London but I don't have any details, Google is your friend.

Good luck.

National Express runs coaches direct between Stansted and Heathrow - approx one an hour (2 different routes, one is 250, I can’t remember the number of the other one). Takes about 90mins to T2/3 Central Garage
For 2/10 looks like standard single fare currently £38 for 2 adults. I would recommend paying the extra £5pp ‘change and go’ add on in case your flight is delayed or early, you can then change to an earlier/later coach (up to 12 hours earlier/later) if necessary. Coaches are comfortable and reliable and drivers load/unload luggage.

JPears

LynnttJyc wrote: »

Went through all the steps on Moneyasavingexpert to apply for compensation after a 27 plus hour delay from Oporto to Manchester via Lisbon flying with TAP September 2018. TAP said we weren't entitled to anything, so as instructed contaced ADR. After months of toing and froing ADR awarded us 250 euros each in June. TAP didn't pay and the claim was escalated, now more months on, TAP still hasn't paid and ADR isn't answering our messages. Contacted chief exec of CAA but no help from there. Where do we go from here?

Have you complained to the CAA that ADR are not doing their job?
Have you raised a complaint with ADR?
Then next step is to take TAP to smal claims court. If ADR have found in your favour then court may look favourable on you in any judgement.
Head offices in UK for TAP Portugal - Brook House, 229-243, Shepherds Bush Rd, London, W6 7AN.
This means you can enforce any judgement in your favour, via ballifs/sherrifs,

tboo

tboo wrote: »

Hi

Myself, husband and daughter were bumped off our E@syJet flight a week ago.

The flight was Larnaca to Liverpool, we then had to choose a flight back that night but it only went to London and was with a different airline (Jet2).

Now we have claimed the taxi payment back and have also had the claim for comp processed at 500euro each.

When I quieried this amount E@syJet said 500 euros is what it said on the system from Larnaca ground crew.

The flight is over 3500km.

E@syjets web page states.

EUR 600 per customer for all flights of 3500km or more. If you transfer onto a flight which arrives at your destination less than 4 hours later than the original scheduled time of arrival, this will be reduced to EUR 300.

MSE state.
3,500km+ (flights between an EU and non-EU airport), eg, London to New York 4+ hours €600 (£540).


My question is which is correct and if 600euro is there any scope of claiming the rest back, taking into consideration the claim has been processed but not yet paid back

Just an update regarding ^^^^.

Rather than write as suggested by JPears (thanks for the suggestion JP) I decided to ring EJ and spoke to a very helpful customer service lady.

She processed the extra 300euro difference there and then so I'm pleased with the result.

gm786

JPears wrote: »

Ah yes, sorry my bad, got carried away.
You are legally entitled to that taxi fare. Swiss were not in a position to bargain with you, breaking the regulations.

Hello there
So we used the complaint form from Swiss Airlines website for a claim and received below reply.
Can someone advice if what they saying is valid and we can't actually make a claim?
Thanks in advance for the help. We did quote EC 261/2004

"Your flight LX 155 on 30 August 2019 was delayed due to unexpected flight safety shortcomings consequence of the gear unsafe indication. Safety has the utmost priority at SWISS, as such circumstances are considered extraordinary we are unable to grant you statutory monetary compensation in line with current regulation.


In the event of such flight irregularities, we book our passengers onto alternative flights to their final destinations. I understand that the rebooking that we offered you was not ideal. However, alternative flights are subject to availability and agreement of cooperating partner."

JPears

As far as I was aware, you were applying for a refund of the additional taxi fare due to the re-routing, not compensation?
Re-routing expenses are not subject to an EC.

gm786

Hello
Apologies, I replied back on the wrong post
See below your ladtcreply which I wanted to reply back on
Hope this helps
Thanks


Apologies as I'm unable to figure out how to post as a new question so asking on this post.
Hi All
We (family of 4 - 2A+ 2C) were booked on a inbound Swiss flight Mumbai-Zurich-Birmingham for tomm morning 30/8 1am local time. This flight would have arrived into Birmingham at 8am local time on 30/8.We received an email morning of 29/8 that this flight is cancelled due to technical issues and were rebooked on a flight a day later Mumbai-Dubai-Birmingham with a 9 hour halt at Dubai which we refused to take. After spending 4 hours on phone they finally booked us on a flight departing on 30/8 at 9.15am local time Mumbai-Abu Dhabi--London landing at 6pm local time. We agreed that we will pay for the taxi from London to Birmingham as they had no other flights they could book as and we had to be in Birmingham for Sunday morning latest.
In this scenario, as we are now reaching Birmingham 12 hours later than we would have on the original flight.
Can we claim any compensation from the airline? Originally booked with Swiss Airlines.
Thanks


B][/B]

JPears wrote: »

Ok first things first.
Which airline(s) were due to operate both legs of your flight?
It doesn't matter if booked through Swiss airlines, it depends (currently) on the actual airline of your flights. So if the operating airline was not Swiss Airlines then you are not due compensation.

However, looking at flight schedules its a Swiss Airlines flight from Mumbai to Zurich.
So, you are due:
1. re-routing at a time suitable to you, on alternative airlines if necessary, at Swiss Airlines expense. Including costs of you getting from London to Birmingham.
2. Compensation x4 of Euro600.
Probably best to pay for the taxi and submit it a an expense on the website.
Remember if your replacement flight is also delayed (Etihad?) then you maybe due additional compensation from them

Mum7

Sorry to post on here. Posted on a separate thread but still confused
Basically flew Heathrow to San Diego via LAX, the first flight was delayed on tarmac for 2 hours so missed the connection to San Diego (well didn’t miss it but a virgin Rep informed us we wouldn’t make it)
They booked us on new flights - split us up - one lot flying 9 hours after original time - 2nd lot flying 14 hours after
As we were touring we decided to cancel the flights and stay at LAX
Do I ask airline fir refund for not taken flight or so I claim for delay?
I never arrived at final destination as chose to cancel
Thanks

Caz3121

Mum7 wrote: »

Basically flew Heathrow to San Diego via LAX, the first flight was delayed on tarmac for 2 hours so missed the connection to San Diego (well didn’t miss it but a virgin Rep informed us we wouldn’t make it)
They booked us on new flights - split us up - one lot flying 9 hours after original time - 2nd lot flying 14 hours after
As we were touring we decided to cancel the flights and stay at LAX
Do I ask airline fir refund for not taken flight or so I claim for delay?
I never arrived at final destination as chose to cancel
Thanks

any compensation would be based on the reason for the delay - from your other post if this was due to Air Traffic then compensation not due.
I would imagine any refund of the unused leg may be minimal. As it was a Delta ticket you would need to ask them but as that leg was outside the EU they may not recognise EU261 for it.

gm786

Hello there
So we used the complaint form from Swiss Airlines website for a claim and received below reply.
Can someone advice if what they saying is valid and we can't actually make a claim?
Thanks in advance for the help. We did quote EC 261/2004

"Your flight LX 155 on 30 August 2019 was delayed due to unexpected flight safety shortcomings consequence of the gear unsafe indication. Safety has the utmost priority at SWISS, as such circumstances are considered extraordinary we are unable to grant you statutory monetary compensation in line with current regulation.


In the event of such flight irregularities, we book our passengers onto alternative flights to their final destinations. I understand that the rebooking that we offered you was not ideal. However, alternative flights are subject to availability and agreement of cooperating partner."




QUOTE=JPears;76212051]Ok first things first.
Which airline(s) were due to operate both legs of your flight?
It doesn't matter if booked through Swiss airlines, it depends (currently) on the actual airline of your flights. So if the operating airline was not Swiss Airlines then you are not due compensation.

However, looking at flight schedules its a Swiss Airlines flight from Mumbai to Zurich.
So, you are due:
1. re-routing at a time suitable to you, on alternative airlines if necessary, at Swiss Airlines expense. Including costs of you getting from London to Birmingham.
2. Compensation x4 of Euro600.
Probably best to pay for the taxi and submit it a an expense on the website.
Remember if your replacement flight is also delayed (Etihad?) then you maybe due additional compensation from them [/QUOTE]

Tyzap

gm786 wrote: »

Hello there
So we used the complaint form from Swiss Airlines website for a claim and received below reply.
Can someone advice if what they saying is valid and we can't actually make a claim?
Thanks in advance for the help. We did quote EC 261/2004

"Your flight LX 155 on 30 August 2019 was delayed due to unexpected flight safety shortcomings consequence of the gear unsafe indication. Safety has the utmost priority at SWISS, as such circumstances are considered extraordinary we are unable to grant you statutory monetary compensation in line with current regulation.


In the event of such flight irregularities, we book our passengers onto alternative flights to their final destinations. I understand that the rebooking that we offered you was not ideal. However, alternative flights are subject to availability and agreement of cooperating partner."




QUOTE=JPears;76212051]Ok first things first.
Which airline(s) were due to operate both legs of your flight?
It doesn't matter if booked through Swiss airlines, it depends (currently) on the actual airline of your flights. So if the operating airline was not Swiss Airlines then you are not due compensation.

However, looking at flight schedules its a Swiss Airlines flight from Mumbai to Zurich.
So, you are due:
1. re-routing at a time suitable to you, on alternative airlines if necessary, at Swiss Airlines expense. Including costs of you getting from London to Birmingham.
2. Compensation x4 of Euro600.
Probably best to pay for the taxi and submit it a an expense on the website.
Remember if your replacement flight is also delayed (Etihad?) then you maybe due additional compensation from them

[/QUOTE]

What they are saying is that the aircraft had a technical problem, a 'gear unsafe' indication warning light became illuminated in the cockpit.

Technical faults are NOT regarded as an extraordinary circumstance (EC) and are not a reason to refuse compensation. Have a read and then quote 'Huzar v Jet2.com' which was decided by the UK's highest court and which sets a legal precedent that all other courts in the UK must follow.

Good luck.