Compensation for delayed flights Discussion Area

badskindollheart

Auldy68 wrote: »

I'm owed £3,700 from Thomas Cook for delayed flight compensation.
Is there anything I can do now to get this money now that they have gone insolvent?

We are in same position, owed £5300. I’m assuming we just go on a list of creditors but in all likelihood there will be no money left for small amounts like this after they’ve paid bigger creditors ☹️

legal_magpie

Regrettably you're unlikely to get anything.

matthewfc

Unfortunately I am in the same boat. Owed £2100. It was all agreed and bank details sent. Got an email from TC 3 weeks ago saying my payment would take 28 days to go through via BACS.

I'm not holding out much hope

JPears

As I said in TC thread, if TC agreed to the compensation and you have proof of that contract/service, and paid by credit card, I would have thought a claim against credit card under section 75 maybe applicable here?

Kellyt1986

We were delayed from Manchester to cancun a few weeks ago for 24 hours. We put a claim in with Thomas Cook who authorised the compensation of just over 2k, however we were still waiting for it to be paid into our bank. Does anyone know where we stand with this now??

Caz3121

I would you expect you to be in the long list of creditors. Many others with similar question on the Thomas Cook thread

Alan_Bowen

Credit card companies have never, to my knowledge, agreed to pay claims under EU261 for delays. No one should live in the hope of seeing a penny I am afraid. You are entitled to make a claim in the liquidation but frankly, you are wasting the cost of a stamp. The last figure of debts was £1.6 billion, I suspect the final figure will be well in excess of that

tanjatucker

tanjatucker wrote: »

Hi all,
wondering if someone could advise as I'm getting in a muddle reading the guide.

The situation: My sister was due to visit me earlier this year, flying EasyJet from Berlin to Bristol on 1st February. The original flight was cancelled due to poor weather conditions at Bristol. She could not get through to the airline's telephone helpdesk before they closed for the evening and was left with using their automated online re-booking service. The earliest flight they offered was two whole days later. (evening of 3rd February). She went for this option rather than cancel the trip. She checked in for the flight and on the 3rd the flight status showed a one hour delay until the afternoon, when they suddenly changed the flight time to the next morning, apparently due to crew's maximum working hours being reached.
It wasn't a cancellation as such, the flight number stayed the same, but instead of showing the flight as 'delayed' on their system it just showed a new departure time. Again noone could be contacted at EasyJet as it was quite late at night at this point.
Because we had plans to travel from Bristol to London together the next morning (all booked already) and she would be arriving too late on the rescheduled flight to go on this trip she ended up requesting a refund on the morning of 4th February when she could finally get hold of someone.
in these circumstances, is she entitled to something? I know the first cancellation was due to poor weather, so not the airline's fault, but the second delay was their fault. Part of the guide says no compensation if you've requested a refund, but then it also says if a rescheduled flight is delayed you can claim even if you didn't end up going on it?!
Thanks if you've read this far and managed to understand my waffles.
Any advice would be greatly appreciated.

I could still do with some help on the above if anyone has any advice please?

Tyzap

tanjatucker wrote: »

I could still do with some help on the above if anyone has any advice please?

Hi,

Sorry, you nearly slipped through the net.

I presume she has boarding cards for both flights which show different flight numbers and dates.

Reason1. The first flight may well have been caused by bad weather in Bristol affecting the previous flight to hers, but because her flight was not directly affected she should be able to claim compensation. Reason2. Further, because she was then delayed a further two days while she awaited the next flight offered to her by Easyjet she is almost certainly due compensation for that delay.
In effect what EJ are saying that even if they used all the resources available to them, to the point of financial hardship, they could not have got her to her destination any sooner. That is clearly nonsense as there are many ways they could and should have got her to her destination much sooner.

For the second flight, which was delayed over night, she is also due further compensation, two delays to two different flight means two sets of compensation.

She should put in two independent claims via the EJ website. Include any cost and expenses, such as meal, drinks, hotel, transport to and from etc, incurred during the delays with each claim.

EJ will kick back, they almost always do.

She, or you, could also put both sets of flight details into a couple of online flight calculators such as Bott & Co and EUclaim, which will indicate their opinions.

Good luck.

tanjatucker

Tyzap wrote: »

Hi,

Sorry, you nearly slipped through the net.

I presume she has boarding cards for both flights which show different flight numbers and dates.

Reason1. The first flight may well have been caused by bad weather in Bristol affecting the previous flight to hers, but because her flight was not directly affected she should be able to claim compensation. Reason2. Further, because she was then delayed a further two days while she awaited the next flight offered to her by Easyjet she is almost certainly due compensation for that delay.
In effect what EJ are saying that even if they used all the resources available to them, to the point of financial hardship, they could not have got her to her destination any sooner. That is clearly nonsense as there are many ways they could and should have got her to her destination much sooner.

For the second flight, which was delayed over night, she is also due further compensation, two delays to two different flight means two sets of compensation.

She should put in two independent claims via the EJ website. Include any cost and expenses, such as meal, drinks, hotel, transport to and from etc, incurred during the delays with each claim.

EJ will kick back, they almost always do.

She, or you, could also put both sets of flight details into a couple of online flight calculators such as Bott & Co and EUclaim, which will indicate their opinions.

Good luck.

Tyzap, many thanks for your reply. She does have boarding cards for both flights.
The original flight to Bristol was cancelled due to snow on the ground at Bristol airport. I believe no flights came in at all that day if that makes a difference.
I think she could have got through to EasyJet on the phone the next morning and got them to get her on an earlier flight, but she was worried she might not get to travel at all, so followed the email instructions to re-book with them that evening, the earliest flight being two days later. Do you think she can still claim in those circumstances or should she not have accepted the two day delay and tried to ring them again in the morning instead?
She had no costs as such, as she received a refund of her original flight value on the morning of 4th February when she decided it wasn't worth travelling and she lives really close to the airport, so warnings of the cancellation and delay of her re-booked flight reached her before she even left home for the airport on both occasions.
The only financial loss occurred at my end, as I had paid for an overnight trip to Ldn, theatre tickets etc, but c'est la vie, I guess