Compensation for delayed flights Discussion Area

Tyzap

wakemansof8 wrote: »

Hi

Wow! That's more than I thought

Have started & also escalated the case via Resolver as advised on Money Saving Expert website.

Been 6 weeks now without any reply from them so am hoping we hear something soon

Thanks for the reply

Don't wait any longer, also claim via the airlines website as it is usually quicker. Most airlines love to drag it out as long as possible, if you allow them too!

Good luck.

wakemansof8

Had no idea I could complain directly to Vuelling. Will be sending email over later! Thank you

Ian011

pjust123 wrote: »

If you would like to discuss the changes to the flight schedule please call on 0871 250 2510.

Usage of a premium rate 0871 number, indeed any 084, 087 or 09 number, for after-sales enquiries and issues has been illegal since (regulations introduced by BIS on) 13 June 2014.

Additionally, failure to declare the call charges immediately adjacent to the number is a further breach of regulations (introduced by Ofcom on 1 July 2015).

catnamedog

Hi
I've made a resolver claim from Qatar for delays on our flight from Bali (Denpasar) to Manchester via Doha.
The airline has rejected my claim, primarily because they say they are a non-EU airline.
The original trip; Manchester - Doha - Bali, and return Bali - Doha - Manchester was all done using Qatar.
Our total delay was in excess of 10 hours.
Do I have a case for appeal?

Caz3121

catnamedog wrote: »

Hi
I've made a resolver claim from Qatar for delays on our flight from Bali (Denpasar) to Manchester via Doha.
The airline has rejected my claim, primarily because they say they are a non-EU airline.
The original trip; Manchester - Doha - Bali, and return Bali - Doha - Manchester was all done using Qatar.
Our total delay was in excess of 10 hours.
Do I have a case for appeal?

no - Qatar are correct, EU261 compensation is not due as you were on a non-EU airline traveling from non-EU airport. You could see if Indonesia has an equivalent (not aware of any) You would have been covered for a delay on the outbound flight but not the return.

florita1

Apologies for the double post, I originally posted in the Tui thread but hoped this might be seen better here, by someone who knows!

I’ve had a cheque in the post from Botts yesterday but I didnt (knowingly) instruct them. I did use them to check eligibility. Could I have unwittingly instructed them or is this an attempt at instigating contact?

I’ve had several email with a button saying ‘click here to complete your claim’ but I’ve not pressed it.

The letter says

thank you for using our flight delay compensation service and congrats on your successful claim. We have pleasure in enclosing a check in the sum of...

Any ideas?

Caz3121

Botts are legit and I have not seen anyone else who has performed a flight check having entered into a contract unknowingly (although the guidance on here is to use made up details if you don't want the follow up emails)

florita1

Caz3121 wrote: »

Botts are legit and I have not seen anyone else who has performed a flight check having entered into a contract unknowingly (although the guidance on here is to use made up details if you don't want the follow up emails)

Thanks, I’ll call them tomorrow and try to get to the bottom of it. I’ve definitely not signed anything and all recent emails are encouraging me to complete the claim (which I have not)!

Supersillymanable

Hi Everyone,

So I recently went on holiday with my wife to Turkey, we flew with EasyJet. We were meant to fly back to Gatwick on the 24th, but ended up sitting on the plane for 3 hours, and then we told to get off, the flight was delayed overnight and we flew the next morning (was a complete pain).

Now, while we were on the plane a couple of things happened.
1. The captain said they suspected a bird had got in the engine and an engineer had been called out.
2. The engineer arrived incredibly quickly and did his checks
3. The captain told us there was no damage to the engine (presumably there was no actual bird in the engine)
4. The pilot then repeatedly updated us that what was holding us up was they couldn't get the paperwork done in time.
5. Eventually it was too late for the plane to take off, we were disembarked and taken to a hotel.

This is obviously well over 5 hours delay and normally you could claim. However, when I did claim they sent me an email denying my claim with this in it: "the aircraft scheduled to operate your flight incurred a bird strike on arrival into Dalaman and as a result, required an inspection from our engineers. Unfortunately, the damage to the aircraft could not be resolved at the time, therefore, meaning we had no alternative but to overnight delay your flight." This is simply untrue, given the captain of the plane explicitly told us there was no damage and the issue was that they couldn't get the paperwork done in time.

Does anyone know where I should go from here? Is there any way I can prove that they're not telling the truth?

Thanks!

jpsartre

I would take it to CEDR, an alternative dispute resolution service that easyJet uses. Keep in mind that it is easyJet that must prove that extraordinary circumstances obtained, not for you to prove the opposite. You will need to ask easyJet for a deadlock letter before filing a claim with CEDR.