Compensation for delayed flights Discussion Area

JPears

However, today's lesson is claim on insurance first, then start 261/2004 claim.

bignred05

Just thought I'd update/add to this thread

last week our first flight from Stuttgart to Dusseldorf with Eurowings was cancelled about 30 minutes after scheduled departure.

fair play to Eurowings, they sorted out a hotel (very good 4* as well with food)
after doing some research I was fearing a long drawn out battle for flight delay compensation.

well after less than a week 3 of us have all received an email back from Eurowings apologising for the cancellation and agreeing to payment of 250 Euros once we provide our bank details.

very pleasantly surprised by such good and quick customer service

jpsartre

Good result. To be honest, I've been paid without problems on the great majority of my claims over the years.

pjust123

Hi All,
I have been reading on here for years and years, but have been able to find a response from the helpful community to avoid posting a duplicate request.

However, if not sure what this falls under.

My problem is that the airline was changing the return flight time / date / number of stops, which I wasn’t happy with.
I have ended up coming back home early with another airline anyway now as my partner was rushed to hospital, but I don’ think that is relevant, I would like to try and get either some money back from the flights costs or compensation.

I have booked return flights with China Southern Airlines on one booking with Travelup
from LHR to Hanoi, which have been completed on 7th Mar

Returning from Saigon to LHR
7th April SGN 02:55 – CAN 06:20 & the connecting flight CAN 09:30 – LHR 15:05
(This has nearly 3 hour connection time).

However, once arrived in Vietnam I received an email that the return flights would be changed

Firstly
I received the following detail in an email dated 8th Mar
Revised/ New Flights schedule
CZ 374 07APR SGN-CAN 1540 1930
CZ 307 08APR CAN-AMS 0005 0645
CZ7858 08APR AMS-LHR 0835 0900

Secondly
I received the following detail in an email dated 19th Mar
Revised Flights:
CZ8318 08APR SGN-WUH 0140 0625
CZ 673 08APR WUH-LHR 1510 1845

Both emails had the following notes below
Please reply to this email as a confirmation of acceptance the revised schedule change.
Note : We will not be able to reissue your e-tickets until we receive the confirmation email from you.
Airline schedules are planned many months in advance and the flight information in our reservation systems and on our website is accurate at the time of reservation. However, occasionally flight times do change to meet the scheduling requirements of the airports and airlines booked and we take all reasonable steps to ensure that any schedule change information is conveyed to our valuable clients as soon as possible. This is in line with our terms and conditions.
It is with regret that on this occasion the flights on which you were travelling on has been affected by a schedule change.
This may have an impact on other travel plans that have been made please ensure that any hotels, transfers or tour bookings that are held are amended in accordance with your new flight details. If you would like to discuss the changes to the flight schedule please call on 0871 250 2510.
Please note we are unable to offer any monetary gestures towards out of pocket expenses if you have a booking with us and no compensation will be offered on schedule changes as covered in the Terms and Conditions of carriage.
Please accept our sincere apologies on behalf of the airline for any inconvenience this may have caused.
If you have any query, Please feel free to contact me.

I’m not too sure what I can actually do and if any refund is actually possible, any help from some kind person would be greatly appreciated.

Thanks

jpsartre

You should be entitled to a refund of any unused segments on your ticket. The airline will need to manually calculate how much that amounts to. Problem is you will need to go through Travelup to arrange for this.

pjust123

Hello,

Thank you for the speedy reply.
I sent an email to Travelup on Weds @ 1pm.
I've not yet had any response, how much longer should I wait ? before sending another.

There email tells me I'm not booked onto a return flight until I confirm, should I be sending another email stating that I assume no response is acceptance of my proposal (for me to book return flights elsewhere) and for them to issue a refund for the segments not used.


If so, should I include anything in particular.

jpsartre

Forget email, you need to call them.

Reg_Hedge

Cross post from Jet 2 forum...




Advice appreciated please.


Sat on tarmac at Funchal to Manc flight for 2 hours when captain announces 21 Passengers need to be offloaded (tech problem)and our names came out of the hat.


Jet2 put us on a later flight to Glasgow but due to their insisting on us collecting baggage, then going back to check in for second flight (which took forever) we were under time pressure.


On being handed our new boarding cards we were all asked to sign a letter accepting a free flight as a gesture of goodwill. We were assured that this did not affect our right to compensation, but on reading it in detail its now clear that J2 have pulled a fast one because the wording states that we agree to settle the matter in full by signing and accepting. As far as I'm concerned we were misled, and signed under duress and in haste.


With apols if this has been discussed elsewhere- is this common practice? And is there any precident for overturning this? We've submitted a claim to J2 but I fully expect them to refer to the letters we have signed and refuse to pay on that basis.


Other than this, I'm 100% confident that our case should qualify for a claim for denial of boarding.


Thanks in advance.

Reg_Hedge

Just to mention I've had some (great) responses on the J2 forum, and posted some more details there. If you respond please can you do so across there? Thanks all.

mrs_scrooge

We were diverted recently due to our plane being unable to land in Funchal and eventually arrived at Funchal the following day, almost 24 hours late. From what I have read it seems there is no compensation for delay due to weather? Have I understood correctly?

I have also checked our travel insurance which excludes a claim for delay where the flight is diverted after it has departed.

Seems a bit strange that there is no recompense for the accommodation/meal and car hire that we paid for but were unable to use. Just checking I haven't missed something.