Compensation for delayed flights Discussion Area

sicleaver

legal_magpie wrote: »

This is interesting because your claim should be based on simple breach of contract. There was a collateral contract between you and the airline. Two months is far too long to wait. You should send a 7 day NBA now and if they don't pay, sue them under the collateral contract, not under the regulations. Remember to claim interest

Am I able to claim costs (solicitors) if I go down this route or do have to bear those? The advice seems to point at Bott and Co so Im thinking that is who I will contact if I don't hear anything. I am a complete newbie at this sort of thing so thanks for any advice.

richardw

narrabeam wrote: »

My flight was cancelled, allegedly due to a bird strike. This excludes the airline from paying compensation. However, I feel this was an excuse -how can I check that there genuinely was a bird strike?

If the airline is being cagey about the actual details regarding your cancellation, they are probably giving you the brush off.
Ask for a timeline of the full details of what happened.

legal_magpie

Sicleaver. Recovery of Costs in small claims cases is very limited. If you do it yourself it will be limited to Court fees and expenses. But that shouldn't put you off.

Leahcrossman

Hi, I was recently delayed on a flight from Manchester to Newquay with Flybe. The flight arrived about 4 hours late so I filed a compensation claim and I received an email saying I am entitled to €250. The next day I rang Flybe to confirm card details etc and during the call I was told the payment couldn’t be proceeded as there was an investigation underway. Then, I received an email stating I am no longer entitled to the money, despite previous emails (which they told me were not legally binding), as the flight delay was 2hr 45 min delayed after technical fault then a further hour due to weather.

Is there anything I can do about this? I arrived 4 hours late and was even given confirmation I would be receiving compensation.

Tyzap

Leahcrossman wrote: »

Hi, I was recently delayed on a flight from Manchester to Newquay with Flybe. The flight arrived about 4 hours late so I filed a compensation claim and I received an email saying I am entitled to €250. The next day I rang Flybe to confirm card details etc and during the call I was told the payment couldn’t be proceeded as there was an investigation underway. Then, I received an email stating I am no longer entitled to the money, despite previous emails (which they told me were not legally binding), as the flight delay was 2hr 45 min delayed after technical fault then a further hour due to weather.

Is there anything I can do about this? I arrived 4 hours late and was even given confirmation I would be receiving compensation.

Hi,

Put your flight details into a couple of online flight delay calculators such as this one at Botts.

https://www.bottonline.co.uk/flight-delay-compensation/calculator

That will tell you if you have a valid claim.

Good luck.

legal_magpie

I'd be pushing this because it could be argued that if there hadn't been the technical problem in the first place, the flight might have arrived before the bad weather took over.

Charw92

Hi,

I'm looking for some advice (apologies if this has been asked before, I have tried searching previous forums, but couldn't find what I was looking for).

I have recently had a flight delay of over 30 hours. I believe I am entitled to flight compensation under EU ruling, which I will put in a claim for. However, my question is: if you apply for flight compensation through EU ruling, can you also claim late departure through your travel insurance, or is it one or another?

Many thanks in advance.

Justice13075

Yes, you can do both.

sicleaver

I phoned yesterday to remind them - I actually got an apology for the first time and it was escalated to a team lead for allocation to someone to review.I received this today. Interested to see how long it takes to progress in their accounts section.

Response (28/09/2018 02.34 PM)
Dear Mr sicleaver
Thank you for contacting us with your claim. We apologise for the delay in responding and we thank you for your patience.

We thank you for agreeing to volunteer to travel on an alternative flight due to operational reasons.

As agreed, we would like to offer you compensation for the amount of 400 EUR per passneger, 1600 EUR total. We will also reimburse your accommodation and food expenses on this occasion 306.80 GBP.

We thank you for providing us with your bank account details and can confirm that your reimbursement has been sent to our payments department for processing. We kindly advise you that payments are made in chronological order so may take a little longer than other payments you may receive into your account.
We apologise for any inconvenience caused on this occasion and hope to have the opportunity to welcome you on-board a Norwegian flight when you next choose to travel.

Best regards,

Emma
Customer Relations
Norwegian

Car19

Hello,
I wonder if anybody can help. I was recently on a TUI flight from Glasgow to Naples. The flight was delayed for 27 hours, it was due to leave at 06:10 and at 10:30 we were told the flight had been rescheduled until 08:50 the following day!
I can only see that we wpuld be due £360 compensation each, am I correct in thinking this or is there more that I could claim. They did put us up in a hotel ovetnight and fed us but we still lost a big chuck of our weeks holiday!
Thank you