Compensation for delayed flights Discussion Area

Hilts100

Vauban wrote: »

Write to the airline (And travel agency if not booked directly) and put in a SAR (Subject Access Request). See what records they have of you on their system.

You say you know the dates of your flights - what were they? people here could take a look.

Thanks .
We flew on a Thonson flight on 5th February 2012 from Manchester to Turin 2 Adults and 1 Child.

Justice13075

Put your flight details in to both euclaim and then bottonline they will give you a pretty good idea if you are due compensation

Hilts100

Justice13075 wrote: »

Put your flight details in to both euclaim and then bottonline they will give you a pretty good idea if you are due compensation

The problem is that I don't know the flight number, just the airline, date and destination we flew.

Cheers.

Tyzap

Michael_Burgess wrote: »

Hi - 29th June 2017 / BA 2792 Gatwick (LGW) -> Limoges (LIG) / British Airways. Technical fault mid-air when most of the way there, 180'd and went back to Gatwick. Then waited an age for a replacement plane and eventually got moved over. Then took ages to take off. Eventually landed 3hr 6mins late and doors opened about 3hrs 15mins late.

What do you think? I have raised with Resolver and BA have rejected saying that only 163 mins of this was a technical delay and the rest "operational".

Thanks!

BA are just trying it on, they are liable for paying you compensation.

The only exception for them is if they claimed the cause was an extraordinary circumstance, which they are not.

It all seems very disingenuous from BA.

Good luck.

legal_magpie

Hilts100 wrote: »

Thanks .
We flew on a Thonson flight on 5th February 2012 from Manchester to Turin 2 Adults and 1 Child.

Beware of the Limitation Act. If you do not commence Court proceedings by 4th February 2018 you will lose your right to do so. This applies regardless of whether or not you have complained to the airline or via Resolver.

alwaysready

It's super hard to get a full compensation. So we have to read the following rules before buying the ticket sadly.

Vauban

Tyzap wrote: »

BA are just trying it on, they are liable for paying you compensation.

The only exception for them is if they claimed the cause was an extraordinary circumstance, which they are not.

It all seems very disingenuous from BA.

Good luck.

I agree that the suggestion that "operational delays are "extraordinary" is absurd. You should write them a NAB asking them to explain precisely the nature of these operational delays. I bet they won't - which tells you everything you need to know.

One words of caution though - EUClaim's database reckons that your flight arrived less than 3 hours late. Make sure you're confident about timings if you start a court claim.

Justice13075

Hilts100: There were 2 flights out of Manchester to Turin on 5th February 2012

1.Tom 2726 Depart 06.20 Arrive 09.35
2.Tom 2702 Depart 07.10 Arrive 10.25

You were obviously on one of those. That is why you need to do a SAR asap asking for [U]ALL[/U] information they have on you. You also say there you were late getting home but you don't say if that was over 3 hours.
Word of warning EuClaim say there is no compensation due. It sounds that they might believe your delay was down to Extraordinary Circumstances. Put those flight details I have given you into Bottonline and see what they say.

JPears

leylandsunaddict wrote: »

Did you tell the gate agents you'd booked and were waiting for special assistance? I think I'd be happy enough with an apology and a free lunch, plus being rebooked. It was a mistake somewhere along the line by OCS and mistakes don't equal discrimination.

I think leyland is being a bit harsh here! If you presented yourself at check in and the departure gate in a wheelchair and you had an arrangement for special assistance, you were clearly denied boarding.
If ryanair employ staff who are too dumb or inconsiderate to take care of you then you should be due compensation under regualation 261/2004

Justice13075

alwaysready wrote: »

It's super hard to get a full compensation. So we have to read the following rules before buying the ticket sadly.

Is that a general comment or are you wanting to make a claim for compensation.