Compensation for delayed flights Discussion Area

Caz3121

Justice13075 wrote: »

Is that a general comment or are you wanting to make a claim for compensation.

I think this is a new user (registered today) trying to get post count up, all their posts seem a bit "random"

Ganga

JPears wrote: »

I think leyland is being a bit harsh here! If you presented yourself at check in and the departure gate in a wheelchair and you had an arrangement for special assistance, you were clearly denied boarding.
If ryanair employ staff who are too dumb or inconsiderate to take care of you then you should be due compensation under regualation 261/2004

If they were indeed Ryanair staff,some airports use their own assistance personel.

JPears

Ganga wrote: »

If they were indeed Ryanair staff,some airports use their own assistance personel.

Doesn't matter, they are still agents effectively of Ryanair, so RA ultimately responsible.

juney123

I was delayed by BA in Saint Petersberg for nearly 30 hours. However I was amazed at their efficiency in giving me compensation for the delay and all my expenses in double quick time. Five stars to BA!!
This is in contrast to AXA travel insurance who owe me a measly £20 for delayed flight. They have dragged their heels and asked for endless proof ( all provided) - I am still waiting for my £20 but their miserly attitude means that I won't give up ( neither will I use them again!!)

Michael_Burgess

Vauban wrote: »

I agree that the suggestion that "operational delays are "extraordinary" is absurd. You should write them a NAB asking them to explain precisely the nature of these operational delays. I bet they won't - which tells you everything you need to know.

One words of caution though - EUClaim's database reckons that your flight arrived less than 3 hours late. Make sure you're confident about timings if you start a court claim.

The flight landed 3hrs 6 mins after the scheduled time and by the time the doors had opened it was about 3hrs 15mins+.

Flightright.co.uk shows 3hrs 6mins (that's when it landed).

I have asked them to detail the specifics of the operational delays, along with showing me exactly where in 261/2004 they are not obligated to pay. I have asked them to reconsider their decision before I raise it with the necessary regulators.

P.S. what's an NAB?

legal_magpie

NAB is a misprint for NBA (notice before action)

wainwrightj

Our flight was delayed 6 hours, we each got £10 voucher for food and drink and can claim 400 Euros per person.
However when we arrived the car hire company was closed and when we tried to get our vehicle the next day they said our contract had been cancelled because we hadn't turned up even though we rang them to tell them we had been delayed.
Their rep even said it was a way to make more money!
Does any-one know how you can claim for the lost car hire?
We then had to hire another car at a much higher cost?


Thanks

111KAB

You need to look to your holiday insurance cover to see if a claim can be made. The airline will not reimburse consequential losses.

JPears

wainwrightj wrote: »

Our flight was delayed 6 hours, we each got £10 voucher for food and drink and can claim 400 Euros per person.
However when we arrived the car hire company was closed and when we tried to get our vehicle the next day they said our contract had been cancelled because we hadn't turned up even though we rang them to tell them we had been delayed.
Their rep even said it was a way to make more money!
Does any-one know how you can claim for the lost car hire?
We then had to hire another car at a much higher cost?


Thanks

If you have evidence of your call to car hire company then you need to chase/sue car hire company for breach of contract. If you paid anything for the original car hire with your credit card then credit card company are also liable under Section 75 of CCA.

zorber

a little update for my case.
Quick recap, one family and my brother inlaws family were doing indirect flights to orlando from heathrow, when we arrived in Atlanta to connect with our next flight they delayed it then cancelled it as a weather front had been through a couple of days earlier and essential melted down there schedualling computer. We had plane but no flight attendants and with easter trying to rebook was fruitless.

So i started a claim from two angles, one i wanted a refund for the leg of my journey that was cancelled. And 2 i was trying for Eurpoean compensation for each passanger.
People will say im not entitled because the connecting flight was in the USA but im arguing as i never reached the destination and i set off from the UK on one ticket that i should be entitled.

Ok so after 3 months and many emails of complaint from me for both my group and brother in laws group i get an email last week for my group stating that they had passed my ticket back to virgin airlines (as thats who we booked it through on a code share on a delta plane) we would be getting a refund of the connecting flight that was cancelled. I dont think this will be much money but hey! they also gave me a $200 evoucher for each passenger in my party to use on a flight with delta in the next 12 months. So some form of a partial result, doubt we will use the evouchers as i cant really afford to go back to USA so soon, plus booking directly through delta looks expensive. I also received a customer satisfaction survey by email, i guess i will that refund from virgin in the next 3 months!! lol
Delta also stated to me that as the cancelled connecting flight was in the USA the european ruling is not valid.

i cant see the email account for my brother in law which i was using to escalate his claim on, but he told me he had had two customer service satisfaction emails but couldnt find any other emails.
Oddly he received two cheques today one in his name and one in his daughters name (2 more people in his partly though) both cheques were for £504 sent from delta but no covering note. I am wondering if this is the european compensation being paid out.

So going forward now i think i will wait for a week to see what happens then submit a complaint for my group enclosing photos of the cheques stating where are mine. After all have they not set a precedent now by issuing those cheques.

Any advice on how to proceed if different to my idea is welcome!

Edit- 3 out of 4 of the other party have now received identical cheques, the 4th member is only 1 year old so may not get it