Compensation for delayed flights Discussion Area

stephen_williamson

I got a agency involved because Thompson refused to offer compensation. threatened with court proceedings, they now except their responsibility. worth paying some of the compensation to a company if all else fails. its a shame you have to do this.

Tyzap

JPears wrote: »

You need to find out when Budapest airport closed. If it was na hour or less before you arrived then really your total delay is caused by Jet2, not the weather.

JP
It was BA, not Jet2 (a typo)

Oxjak,
What were your flight details? Be interesting to see if the aircraft flew straight back to London of if it really was stranded there overnight.

Tyzap

stephen_williamson wrote: »

I got a agency involved because Thompson refused to offer compensation. threatened with court proceedings, they now except their responsibility. worth paying some of the compensation to a company if all else fails. its a shame you have to do this.

A little bit of something is better than a whole lot of nothing!

You can blame the meek CAA for that.

Hilts100

This maybe a long shot but here goes.
We Flew to Turin from Manchester on a Thomson flight in Feb 2012. I know the date but that is all and have no email or boarding passes and don't know the Flight number. We were delayed 5 hours going out and had mechanical issues on the way home and had to land in Birmingham and had to be bused back to Manchester.
Is there any way I can find the flight number and get proof that we was on the flight.
I know its a shot in the dark but has anyone got any ideas ?

Thanks.

Vauban

Hilts100 wrote: »

This maybe a long shot but here goes.
We Flew to Turin from Manchester on a Thomson flight in Feb 2012. I know the date but that is all and have no email or boarding passes and don't know the Flight number. We were delayed 5 hours going out and had mechanical issues on the way home and had to land in Birmingham and had to be bused back to Manchester.
Is there any way I can find the flight number and get proof that we was on the flight.
I know its a shot in the dark but has anyone got any ideas ?

Thanks.

Write to the airline (And travel agency if not booked directly) and put in a SAR (Subject Access Request). See what records they have of you on their system.

You say you know the dates of your flights - what were they? people here could take a look.

Ness101

We were booked to fly with Ryanair from Birmingham to Malaga. My husband who is in a wheelchair, had booked Special Assistance to meet us at the gate and take us onto the plane. We reported to the gate but Special Assistance did not come. To cut a long story short, the plane left without us. A manager from Special Assistance eventually came and apologised, bought us lunch at Wetherspoon and booked us onto another flight five hours after the original one. We have written a letter of complaint and been offered entry to the VIP lounge next time we fly! I think that's rather insulting - as if we should be thrilled with that! Really, the only reason we didn't get the original flight was because my husband is in a wheelchair! Sounds like descrimination to me! We're not sure what to do now as our case doesn't seem to be covered by the EU ruling.

Michael_Burgess

Hi,

I was on a single EU flight delayed by more than 3hrs due to a technical fault (the plane returned to UK airport and we had to wait for a replacement plane). The airline claims that less than 3hrs of that delay was due to a technical fault and the rest "operational" delays. I have asked for clarification of these "operational" delays - however, from what I can establish of EU Regulation 261/2004 there is no provision for them to break down the overall delay in such a fashion. The delay came about due to a technical issue and as we landed at our EU destination >3hrs after planned, I believe we are fully entitled to compensation and they are trying to pull a fast one?

Thoughts?

Thanks.

Vauban

Michael_Burgess wrote: »

Hi,

I was on a single EU flight delayed by more than 3hrs due to a technical fault (the plane returned to UK airport and we had to wait for a replacement plane). The airline claims that less than 3hrs of that delay was due to a technical fault and the rest "operational" delays. I have asked for clarification of these "operational" delays - however, from what I can establish of EU Regulation 261/2004 there is no provision for them to break down the overall delay in such a fashion. The delay came about due to a technical issue and as we landed at our EU destination >3hrs after planned, I believe we are fully entitled to compensation and they are trying to pull a fast one?

Thoughts?

Thanks.

Details please! When/where/which airline?

Michael_Burgess

Vauban wrote: »

Details please! When/where/which airline?

Hi - 29th June 2017 / BA 2792 Gatwick (LGW) -> Limoges (LIG) / British Airways. Technical fault mid-air when most of the way there, 180'd and went back to Gatwick. Then waited an age for a replacement plane and eventually got moved over. Then took ages to take off. Eventually landed 3hr 6mins late and doors opened about 3hrs 15mins late.

What do you think? I have raised with Resolver and BA have rejected saying that only 163 mins of this was a technical delay and the rest "operational".

Thanks!

leylandsunaddict

Ness101 wrote: »

We were booked to fly with Ryanair from Birmingham to Malaga. My husband who is in a wheelchair, had booked Special Assistance to meet us at the gate and take us onto the plane. We reported to the gate but Special Assistance did not come. To cut a long story short, the plane left without us. A manager from Special Assistance eventually came and apologised, bought us lunch at Wetherspoon and booked us onto another flight five hours after the original one. We have written a letter of complaint and been offered entry to the VIP lounge next time we fly! I think that's rather insulting - as if we should be thrilled with that! Really, the only reason we didn't get the original flight was because my husband is in a wheelchair! Sounds like descrimination to me! We're not sure what to do now as our case doesn't seem to be covered by the EU ruling.

Did you tell the gate agents you'd booked and were waiting for special assistance? I think I'd be happy enough with an apology and a free lunch, plus being rebooked. It was a mistake somewhere along the line by OCS and mistakes don't equal discrimination.