Compensation for delayed flights Discussion Area

Butts

111KAB wrote: »

You need to look to your holiday insurance cover to see if a claim can be made. The airline will not reimburse consequential losses.

Not always the case - Flybe paid £70 it cost me to get a Taxi from Glasgow Airport to Falkirk when a delayed flight from Cardiff meant I missed the last train.

wainwrightj

thanks for your responses.

popey1

Michael_Burgess wrote: »

Hi - 29th June 2017 / BA 2792 Gatwick (LGW) -> Limoges (LIG) / British Airways. Technical fault mid-air when most of the way there, 180'd and went back to Gatwick. Then waited an age for a replacement plane and eventually got moved over. Then took ages to take off. Eventually landed 3hr 6mins late and doors opened about 3hrs 15mins late.

What do you think? I have raised with Resolver and BA have rejected saying that only 163 mins of this was a technical delay and the rest "operational".

Thanks!

Very, very interesting that I received a refusal this morning citing 'ATC restrictions'
text as follows:

'Your claim’s been refused because BA2792 on 29 June was initially delayed for 163 minutes due to technical reasons and rest of the delay was due to Air Traffic Control restrictions, which was outside of our control. Since the technical delay was less then 180 minutes. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation. I'm sorry to disappoint you'

I've pm'd you Michael

popey1

Vauban wrote: »

I agree that the suggestion that "operational delays are "extraordinary" is absurd. You should write them a NAB asking them to explain precisely the nature of these operational delays. I bet they won't - which tells you everything you need to know.

One words of caution though - EUClaim's database reckons that your flight arrived less than 3 hours late. Make sure you're confident about timings if you start a court claim.

Euclaim couldn't find the replacement flight number for BA2792 29th June 2017 and I don't know it so maybe that's why it wasn't showing as delayed more than 3 hours. If anyone knows the replacement flight number, I would be grateful. BA are not claiming in their refusal letter that the delay was less than 3 hours. They are saying 'ATC restrictions' To me and 'operational reasons' to Michael

JPears

This is disingenuous of BA to say the least. I don't think any judge would have truck with a 190 minute delay being an EC when 163 minutes of it was due to a technical?

legal_magpie

JPears wrote: »

I don't think any judge would have truck with a 190 minute delay being an EC when 163 minutes of it was due to a technical?

I couldn't agree more

popey1

Is there a database with searchable info on successful claims? If not it would be easy to set up if you had the skills (which I don't) and would surely mean that any passenger that has won a case would benefit all the other passengers on that flight.

111KAB

popey1 - we tried to do it from day one but the problem arose when people just failed to provide us with confirmation once they had 'won' their claim. If you look at the first page of every airline post you will see Centipede (and others) started a list but it soon tailed off.

Caz3121

popey1 wrote: »

Is there a database with searchable info on successful claims? If not it would be easy to set up if you had the skills (which I don't) and would surely mean that any passenger that has won a case would benefit all the other passengers on that flight.

you can use the NWNF flight checkers for indication of whether claim is likely or not

JPears

The problem is we found that one person's success is no guarantee of another, either with airlines or the courts.